Windows 8 and 8.1 Forums

error when restarting or turning on, rest. when close lid

  1. #1

    Posts : 2
    Windows 8.1

    error when restarting or turning on, rest. when close lid

    Hi everybody, my first post.

    Have a problem.

    Your pc ran into a problem that forced it to restart. - this is a message that pops up when it restarts after closing the lid (it should go to sleep).

    Next message pops up every time I turn my laptop on, after shutting it down.

    Catalyst control center: host application has stopped working
    --problem details-------
    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: CCC.exe
    Problem Signature 02:
    Problem Signature 03: 4f8350e0
    Problem Signature 04: mscorlib
    Problem Signature 05: 4.0.30319.34014
    Problem Signature 06: 52e0b676
    Problem Signature 07: 18ea
    Problem Signature 08: 2a
    Problem Signature 09: System.ObjectDisposedException
    OS Version: 6.3.9600.
    Locale ID: 1033
    Additional Information 1: 7cc6
    Additional Information 2: 7cc6a1bb9b7212918859fb5f22b7d892
    Additional Information 3: b3d2
    Additional Information 4: b3d2fa8062b8bb8d5719f45579ecbdc0

    system specs:
    i5 4200U
    Dell 0N7YKW
    Intel HD graphics family, Radeon HD 8670M
    win defender

    Thanks in advance.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi NulA0 & Welcome to the forums ^_^,

    I have analysed your dump files and below has been provided an analysis of the same for informative purposes. You are experiencing the bugcheck

    The dxgkrnl has detected that a violation has occurred. This resulted
    in a condition that dxgkrnl can no longer progress. By crashing, dxgkrnl
    is attempting to get enough information into the minidump such that somebody
    can pinpoint the crash cause. Any other values after parameter 1 must be
    individually examined according to the subtype.

    1: kd> k
    Child-SP          RetAddr           Call Site
    ffffd000`994efa18 fffff801`2062a9ca nt!KeBugCheckEx
    ffffd000`994efa20 fffff801`204bc990 watchdog!WdLogEvent5_WdCriticalError+0xce
    ffffd000`994efa60 fffff801`216407dc dxgkrnl!DXGADAPTER::SetPowerComponentActiveCB+0x44
    ffffd000`994efa90 ffffe001`d080d000 igdkmd64+0x3e7dc
    ffffd000`994efa98 00000000`00000001 0xffffe001`d080d000
    ffffd000`994efaa0 00000000`00000000 0x1
    And there we have the IGDKMD64.sys which is the Intel Graphics Driver. I would suggest you to un-install these drivers and then re-install them from this **LINK**. The Intel Graphics Drivers are under the VGA Section.

    Furthermore, as per your error, the Catalyst Control Centre is crashing repeatedly. I would suggest you to un-install the current set of ATI Drivers using the Display Driver Uninstaller from this **LINK**. Once the drivers are removed, install the latest ATI Drivers from the same link above from where you downloaded the Intel Graphics Driver. Under the VGA Section, you would see the ATI Drivers as well. Download them and install only the drivers and not the other bloat which might be present like the Control Centre as they are known to cause issues.

    Also, it appears that you have overclocked your Laptop
    1: kd> !sysinfo cpuspeed
    CPUID:        "Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 2295
    It is generally not advised to do the Overclocking in Desktops, but you are doing it in a laptop. I would suggest you strongly to immediately reset back to stock settings as the laptops cannot provide the power & cooling required for the overclocking.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    it looks like it's solved. thank you very much.

    it took three uninstalls/installs to get it working. First time there was no sleep mode. it disappeared from control panel, but other modes were working. second time neither intel hd family nor amd drivers were working according to device manager and warnings were shown during installation of amd driver. third time, now, everything seems to be working despite warnings during installation of amd driver. in report every point was a success, every time with no error messages. can't say what the warnings were because they weren't actually shown (too fast)- there was only message after installation that says there were warnings shown. catalyst control center is installed - didn't have the option not to install it in custom installation. the only difference between 3 installations is during 3rd that I choose custom installation instead of express.

    must say that the intel hd family driver that is now installed is older than the one that was previously installed.

    I have not overclocked anything. I believe it is called turbo boost. It should go up to 2.30GHz when necessary.

      My System SpecsSystem Spec

  4. #4

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Glad to hear that the issue has been solved ^_^

    In case of any further problems, do not hesitate to post back ^_^
      My System SpecsSystem Spec

error when restarting or turning on, rest. when close lid

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