BSOD trying to update win 8.1 and when using browser

y0shimitsu · Oct 5, 2014

Hello,
I bought new laptop - Asus R510JK without OS (I downloaded it from DreamSpark), and I have two problems with BSOD:
- Yesterday I turned off laptop and Windows tried to update - standard information " Please don't turn off your laptop, .....", so I did it, but today I wanted to use my laptop and I saw that Windows stopped updating on 33%. I restarted it manually and I tried to use Windows Update but it crashes: BSOD kernel security check failure.
I looked for solution and found it : SFC /SCANNOW, but it doesn't work - opened as administrator.
- When I am using browsers : Chrome, Firefox I have problems with BSOD SYSTEM_SERVICE_EXCEPTION. It is not always, but it's frustrating.
Sorry for my bad English, but I'm from Poland and I just started learning this language. Anyway I hope you will understand what I'm writting about

y0shimitsu

blueelvis · Oct 7, 2014

Hi Yoshimitsu & Welcome to the forums ^_^,

I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Sun Oct  5 13:58:51.911 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100514-27625-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:05:13.618
 
Probably caused by : ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )
 
BugCheck 139, {3, ffffd000243731a0, ffffd000243730f8, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
 
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd000243731a0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd000243730f8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
 
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x139_3_nt!KiFastFailDispatch
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  4 22:14:29.074 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100414-35437-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 10:25:57.781
 
*** ERROR: Module load completed but symbols could not be loaded for luafv.sys
 
*** WARNING: Unable to verify timestamp for aswSnx.sys
 
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
 
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+1d8 )
 
BugCheck 3B, {c0000005, fffff800c78971e8, ffffd000b6542eb0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff800c78971e8, Address of the instruction which caused the bugcheck
Arg3: ffffd000b6542eb0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  AvastSvc.exe
 
FAILURE_BUCKET_ID:  0x3B_nt!ExDeferredFreePool
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct  1 00:15:27.586 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\093014-25687-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 2 days 3:33:25.294
 
Probably caused by : ntkrnlmp.exe ( nt!PsQuerySectionSignatureInformation+0 )
 
BugCheck 109, {a3a01f58a05b1511, b3b72bdef2d857a4, fffff803094b1ce8, 1}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]CRITICAL_STRUCTURE_CORRUPTION (109)[/url]
 
Arguments: 
Arg1: a3a01f58a05b1511, Reserved
Arg2: b3b72bdef2d857a4, Reserved
Arg3: fffff803094b1ce8, Failure type dependent information
Arg4: 0000000000000001, Type of corrupted region, can be
 0 : A generic data region
 1 : Modification of a function or .pdata
 2 : A processor IDT
 3 : A processor GDT
 4 : Type 1 process list corruption
 5 : Type 2 process list corruption
 6 : Debug routine modification
 7 : Critical MSR modification
BUGCHECK_STR:  0x109
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  csrss.exe
 
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 28 20:38:10.055 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092814-44937-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 7:23:25.763
 
Probably caused by : win32k.sys ( win32k!ESTROBJ::vInit+134 )
 
BugCheck 3B, {c0000005, fffff803b8907a6c, ffffd001d70058b0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff803b8907a6c, Address of the instruction which caused the bugcheck
Arg3: ffffd001d70058b0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  WinRAR.exe
 
FAILURE_BUCKET_ID:  0x3B_win32k!ESTROBJ::vInit
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sun Sep 28 13:14:12.542 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092814-20312-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 13:31:48.250
 
Probably caused by : memory_corruption ( nt!MiDispatchFault+12f )
 
BugCheck 50, {fffff6e002539f98, 0, fffff803f96b521f, 2}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000050]PAGE_FAULT_IN_NONPAGED_AREA (50)[/url]
 
Arguments: 
Arg1: fffff6e002539f98, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff803f96b521f, If non-zero, the instruction address which referenced the bad memory
 address.
Arg4: 0000000000000002, (reserved)
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  mscorsvw.exe
 
FAILURE_BUCKET_ID:  AV_nt!MiDispatchFault
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Sep 27 23:42:00.569 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\092714-19125-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 1:41:24.280
 
*** WARNING: Unable to verify timestamp for aswSP.sys
 
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
 
Probably caused by : aswSP.sys ( aswSP+10d66 )
 
BugCheck 1A, {41793, fffff680000aca90, 153, 152}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
 
Arguments: 
Arg1: 0000000000041793, The subtype of the bugcheck.
Arg2: fffff680000aca90
Arg3: 0000000000000153
Arg4: 0000000000000152
BUGCHECK_STR:  0x1a_41793
 
PROCESS_NAME:  Origin.exe
 
FAILURE_BUCKET_ID:  0x1a_41793_aswSP+10d66
 
CPUID:        "Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz"
 
MaxSpeed:     2500
 
CurrentSpeed: 2494
 
  BIOS Version                  X550JK.302
 
  BIOS Release Date             07/09/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  X550JK
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Sun Oct  5 13:58:51.911 2014 (UTC + 5:30)**************************
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
avkmgr.sys                  Mon Sep 16 16:44:23 2013 (5236E80F)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
RtsPer.sys                  Fri Oct 18 11:39:07 2013 (5260D083)
Rt630x64.sys                Tue Nov 26 13:02:54 2013 (52944EA6)
dtsoftbus01.sys             Fri Feb 21 15:19:36 2014 (53072130)
AsusTP.sys                  Mon Mar 17 12:40:51 2014 (53269FFB)
rtwlane.sys                 Wed Apr 30 12:27:57 2014 (53609EF5)
nvlddmkm.sys                Wed May 14 02:10:33 2014 (53728341)
CHDRT64.sys                 Thu Jun 12 14:16:57 2014 (53996901)
iwdbus.sys                  Wed Jun 18 03:24:22 2014 (53A0B90E)
aswMonFlt.sys               Thu Jun 26 17:02:51 2014 (53AC04E3)
aswRdr2.sys                 Thu Jun 26 17:03:28 2014 (53AC0508)
aswSnx.sys                  Thu Jun 26 17:04:44 2014 (53AC0554)
aswRvrt.sys                 Thu Jun 26 17:05:39 2014 (53AC058B)
aswVmm.sys                  Thu Jun 26 17:05:49 2014 (53AC0595)
aswStm.sys                  Thu Jun 26 17:17:09 2014 (53AC083D)
aswSP.sys                   Wed Jul  2 23:08:12 2014 (53B44384)
avgntflt.sys                Fri Jul 11 21:16:47 2014 (53C006E7)
igdkmd64.sys                Tue Aug  5 21:17:18 2014 (53E0FC86)
avipbb.sys                  Wed Aug  6 13:01:29 2014 (53E1D9D1)
nvvad64v.sys                Thu Sep  4 22:40:48 2014 (54089D18)
NvStreamKms.sys             Sat Sep  6 10:07:11 2014 (540A8F77)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Oct  4 22:14:29.074 2014 (UTC + 5:30)**************************
aswHwid.sys                 Thu Jun 26 17:01:26 2014 (53AC048E)

y0shimitsu · Oct 7, 2014

Thanks for answer,
well, at the beginning i had one Antivirus Suite - Avast but i shut it down (I didn't uninstall it) and installed second - Avira. So the main problem was that Avast is interfering with Avira? I uninstalled Avast and reset Windows Update components. Then I was able to update win8, but about the problem with Browser I think that will take more time to be sure if it's repaired.

blueelvis · Oct 9, 2014

Hi Y0shimitsu ^_^,

Kindly remove both the Antivirus Suite's using the Tools which I have posted in my previous reply. Once the system has stabilised, install only one antivirus suite.

Let me know how it goes ^_^

BSOD trying to update win 8.1 and when using browser

y0shimitsu

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

y0shimitsu

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One