BSOD while idle

rafaxy · Oct 2, 2014

Hello,

I have this laptop for a year and a half. Never had BSODs before but since monday I already had 3. The first of them I was watching a video. The two others I was just browsing.

I appreciate any help.

Thanks,

Rafael

blueelvis · Oct 6, 2014

Hi Rafaxy & Welcome to the forums ^_^,

I am extremely sorry for the late response but we have been very busy and at times we do get overwhelmed.
I have analysed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Thu Oct  2 23:42:38.622 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\100214-64234-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 1 days 23:34:06.717
 
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
 
BugCheck 1, {7fff9dc4ad7a, 0, fffd, ffffd00026d0db80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
 
Arguments: 
Arg1: 00007fff9dc4ad7a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: ffffd00026d0db80, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  audiodg.exe
 
FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
 
CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  P04ABJ
 
  BIOS Release Date             09/19/2012
 
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
 
  Product Name                  700Z3C/700Z5C
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Oct  1 00:07:49.915 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\093014-28718-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 0 days 0:38:53.670
 
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
 
BugCheck 1, {7ff85970ad7a, 0, fffd, ffffd00022210b80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
 
Arguments: 
Arg1: 00007ff85970ad7a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: ffffd00022210b80, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  audiodg.exe
 
FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
 
CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  P04ABJ
 
  BIOS Release Date             09/19/2012
 
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
 
  Product Name                  700Z3C/700Z5C
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 30 23:27:18.643 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\093014-27140-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17238.amd64fre.winblue_gdr.140723-2018
 
System Uptime: 0 days 19:59:39.399
 
Probably caused by : ntkrnlmp.exe ( nt!KiSystemServiceExit+24b )
 
BugCheck 1, {7ffd5beead7a, 0, fffd, ffffd00036186b80}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000001]APC_INDEX_MISMATCH (1)[/url]
 
Arguments: 
Arg1: 00007ffd5beead7a, Address of system call function or worker routine
Arg2: 0000000000000000, Thread->ApcStateIndex
Arg3: 000000000000fffd, (Thread->SpecialApcDisable << 16) | Thread->KernelApcDisable
Arg4: ffffd00036186b80, Call type (0 - system call, 1 - worker routine)
BUGCHECK_STR:  0x1
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  audiodg.exe
 
FAILURE_BUCKET_ID:  0x1_SysCallNum_6_nt!KiSystemServiceExit
 
CPUID:        "Intel(R) Core(TM) i7-3635QM CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2395
 
  BIOS Version                  P04ABJ
 
  BIOS Release Date             09/19/2012
 
  Manufacturer                  SAMSUNG ELECTRONICS CO., LTD.
 
  Product Name                  700Z3C/700Z5C
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The most common reason to see this bugcheck is that a driver is misbehaving and not properly incrementing/decrementing the number of calls to APC's.
Below is a list of 3rd party drivers present on the system -

Code:

**************************Thu Oct  2 23:42:38.622 2014 (UTC + 5:30)**************************
[U][B]CLVirtualDrive.sys          Mon Dec 26 18:56:47 2011 (4EF87617)
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
IntcDAud.sys                Tue Jun 19 20:10:51 2012 (4FE08F73)
HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
iBtFltCoex.sys              Wed Jul  4 03:52:55 2012 (4FF370BF)
btmhsf.sys                  Sat Jul 14 19:01:32 2012 (500174B4)
RadioHIDMini.sys            Fri Jul 27 17:27:08 2012 (50128214)
[COLOR=#FF0000]iaStorA.sys                 Tue Jul 31 23:51:21 2012 (50182221)
[/COLOR]dump_iaStorA.sys            Tue Jul 31 23:51:21 2012 (50182221)
ETD.sys                     Tue Aug  7 15:10:49 2012 (5020E2A1)
RTKVHD64.sys                Tue Aug  7 16:19:39 2012 (5020F2C3)
excsd.sys                   Sat Aug 18 05:37:27 2012 (502EDCBF)
excfs.sys                   Sat Aug 18 05:37:50 2012 (502EDCD6)
[COLOR=#FF0000]ew_jubusenum.sys            Mon Aug 20 06:25:56 2012 (50318B1C)
[/COLOR][/B][/U]HWiNFO64A.SYS               Sat Jan 26 17:58:11 2013 (5103CBDB)
AMPPAL.sys                  Wed Feb 13 17:19:57 2013 (511B7DE5)
Rt630x64.sys                Fri May 10 15:29:08 2013 (518CC4EC)
iwdbus.sys                  Thu Jul 25 06:36:12 2013 (51F07A04)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
Netwew00.sys                Fri Aug 23 02:50:34 2013 (521680A2)
nvlddmkm.sys                Fri Aug 30 03:09:12 2013 (521FBF80)
nvpciflt.sys                Fri Aug 30 03:09:37 2013 (521FBF99)
igdkmd64.sys                Mon Sep  9 22:57:52 2013 (522E0518)

rafaxy · Oct 7, 2014

Hi blueelvis, thanks for your response!

Since I posted, I had no bsod anymore. Anyway, I just uninstalled the HUAWEI driver and tried to update iaStorA.sys via Windows but it said it's already up to date.

The model of my laptop is NP700Z5C-S03 but the latest driver versions on Samsung website are from middle 2012 so I believe all of them are up to date because I bought it in 2013.

What do you mean by saying that many services are getting hung including express cache? I do notice that my system is very slow sometimes, is it related? How can I solve this?

Thanks,

Rafael

blueelvis · Oct 9, 2014

Hi Rafael ^_^,

Glad to hear that you did not have any BSODs. Try updating your Express Cache using the Samsung Support Website.

Let me know in case of any further problems ^_^

BSOD while idle

rafaxy

New Member

My Computer

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blueelvis

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My Computer

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rafaxy

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One