Hi all,
I have a Samsung R580 laptop and bad things appeared two days ago and continues until now.
The first thing happened is my computer freezes while I'm doing normal things with it. No way for Ctrl-Alt-Del, no way for soft reset. All I could do is Power off the computer, and then turn it on. After turning on, I saw that the system could not boot but stopping at POST screen. If I Ctrl-Alt-Del at that time, it can boot to Windows. If I let the system freezes again, the procedure returns. If I shut down Windows by myself, the next time I turn on the laptop is OK, no freezing at boot time but freezing in Windows will be a certain fact.
The symptom returns after some random time. Maybe 1 hour, maybe more or less.
Initially I thought it was the cooling system problem. I had the laptop to service, they clean it carefully and the heating problem could be bypassed.
Nevertheless, the problem still came after I brought the laptop home.
I wanna seek for minidump file. Things I did to have it are as follow
The OS did not ask me to restart but I did it to avoid any complicated things.
The crashes still occurred and after a long time waiting, I saw this BSOD screen
After a long time waiting (the record of waiting is the amount of 5 hours 30 mins), the collecting process is still 0%. No minidump file found.
I formatted the C: partition and reinstall Windows 8.1. Just Windows and Firefox, no more softwares. The BSOD problem still occur, but the error code changed to CRITICAL_PROCESS_DIE. Still no minidump file.
Memtest86+ shows no errors. As the below picture
I need advices from you to solve my problem. Thanks all.
I have a Samsung R580 laptop and bad things appeared two days ago and continues until now.
The first thing happened is my computer freezes while I'm doing normal things with it. No way for Ctrl-Alt-Del, no way for soft reset. All I could do is Power off the computer, and then turn it on. After turning on, I saw that the system could not boot but stopping at POST screen. If I Ctrl-Alt-Del at that time, it can boot to Windows. If I let the system freezes again, the procedure returns. If I shut down Windows by myself, the next time I turn on the laptop is OK, no freezing at boot time but freezing in Windows will be a certain fact.
The symptom returns after some random time. Maybe 1 hour, maybe more or less.
Initially I thought it was the cooling system problem. I had the laptop to service, they clean it carefully and the heating problem could be bypassed.
Nevertheless, the problem still came after I brought the laptop home.
I wanna seek for minidump file. Things I did to have it are as follow
The OS did not ask me to restart but I did it to avoid any complicated things.
The crashes still occurred and after a long time waiting, I saw this BSOD screen
After a long time waiting (the record of waiting is the amount of 5 hours 30 mins), the collecting process is still 0%. No minidump file found.
I formatted the C: partition and reinstall Windows 8.1. Just Windows and Firefox, no more softwares. The BSOD problem still occur, but the error code changed to CRITICAL_PROCESS_DIE. Still no minidump file.
Memtest86+ shows no errors. As the below picture
I need advices from you to solve my problem. Thanks all.
My Computer
System One
-
- OS
- Windows 8.1