Windows 8 and 8.1 Forums

Random error messages appears in BSODSs

  1. #1

    Posts : 3
    Windows 8.1

    Random error messages appears in BSODSs

    Hi all,

    I have a Samsung R580 laptop and bad things appeared two days ago and continues until now.

    The first thing happened is my computer freezes while I'm doing normal things with it. No way for Ctrl-Alt-Del, no way for soft reset. All I could do is Power off the computer, and then turn it on. After turning on, I saw that the system could not boot but stopping at POST screen. If I Ctrl-Alt-Del at that time, it can boot to Windows. If I let the system freezes again, the procedure returns. If I shut down Windows by myself, the next time I turn on the laptop is OK, no freezing at boot time but freezing in Windows will be a certain fact.

    The symptom returns after some random time. Maybe 1 hour, maybe more or less.

    Initially I thought it was the cooling system problem. I had the laptop to service, they clean it carefully and the heating problem could be bypassed.

    Nevertheless, the problem still came after I brought the laptop home.

    I wanna seek for minidump file. Things I did to have it are as follow

    The OS did not ask me to restart but I did it to avoid any complicated things.

    The crashes still occurred and after a long time waiting, I saw this BSOD screen

    After a long time waiting (the record of waiting is the amount of 5 hours 30 mins), the collecting process is still 0%. No minidump file found.

    I formatted the C: partition and reinstall Windows 8.1. Just Windows and Firefox, no more softwares. The BSOD problem still occur, but the error code changed to CRITICAL_PROCESS_DIE. Still no minidump file.

    Memtest86+ shows no errors. As the below picture

    I need advices from you to solve my problem. Thanks all.

      My System SpecsSystem Spec

  2. #2

    Posts : 3
    Windows 8.1

    Updated CrystalDiskInfo images. I have two hard drive, 1 SSD for Windows System and 1 HDD for data storage. Paging file let system managed and it use my 3 partitions from those 2 hard drives.

      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    FWIW - if you don't have a pagefile on your OS drive, you may have problems collecting a memory dump.
    I'd suggest putting one on there temporarily to see if it collects the dump file then.

    Your Samsung HDD shows a caution. Please ensure that you run a hard drive diagnostic on it. I'd suggest the SeaGate SeaTools test (links are here: Hard Drive Diagnostic Procedure)

    Ensure that you have the latest firmware for your Crucial SSD. The M4 model had some BSOD issues early on - they were generally fixed with a firmware upgrade.

    Please run the rest of these free diagnostics: Hardware Diagnostics

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.
      My System SpecsSystem Spec

  4. #4

    Posts : 3
    Windows 8.1

    Dear usasma,

    I've had my samsung hdd checked and this is the result:

    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.
    C:\Windows\system32>chkdsk e: /r
    The type of the file system is NTFS.
    Stage 1: Examining basic file system structure ...
      256 file records processed.
    File verification completed.
      0 large file records processed.
      0 bad file records processed.
    Stage 2: Examining file name linkage ...
      276 index entries processed.
    Index verification completed.
      0 unindexed files scanned.
      0 unindexed files recovered.
    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
      11 data files processed.
    CHKDSK is verifying Usn Journal...
      176 USN bytes processed.
    Usn Journal verification completed.
    Stage 4: Looking for bad clusters in user file data ...
      240 files processed.
    File data verification completed.
    Stage 5: Looking for bad, free clusters ...
      118092976 free clusters processed.
    Free space verification is complete.
    Adding 1 bad clusters to the Bad Clusters File.
    Correcting errors in the Volume Bitmap.
    Windows has made corrections to the file system.
    No further action is required.
     472520703 KB total disk space.
         67648 KB in 6 files.
             8 KB in 12 indexes.
             4 KB in bad sectors.
         81139 KB in use by the system.
         65536 KB occupied by the log file.
     472371904 KB available on disk.
          4096 bytes in each allocation unit.
     118130175 total allocation units on disk.
     118092976 allocation units available on disk.
    I also recognized that the heat is a true system my laptop had to face with. When I ran Memtest86+ in multi-core mode it exceed 100+ Celcius degrees and the system auto restart. Ran Memtest86+ in normal mode (multi-core disabled) results in more than 8 hours stable with no errors found.

    Until now the system ran stable at 52-53 degrees without random rebooting. I can say that it is running well, except for only one circumstance: Running Total Conquest for Windows 8.1 Modern UI increases the temperature and the system may reboot if i don't use my fan point directly to the laptop. What could I do to solve this?
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    CHKDSK is not a physical hard drive test. It only tests the file system on the hard drive.
    Also, CHKDSK made some repairs to the file system. This could be caused by physical problems with the drive or from other things.
    Please run the Seatools diagnostic that I suggested in my previous post.

    If running MemTest86+ caused your system to overheat, then I'd have to wonder about the cooling of the system.
    If you're not able to open the laptop and check the cooling, then you'll probably want to have it checked by a professional. If it's under warranty, have them check it. If not, then have a PC shop check it out for you.

    - make sure that you've blown out all the vents with canned air (DO NOT use an air compressor or vacuum as it can damage the system)
    - purchase a laptop cooling pad to see if that will help keep the temps down.
      My System SpecsSystem Spec

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