Windows 8 and 8.1 Forums

Random FROZEN screen - Mostly Surfing

  1. #1

    Posts : 4
    Win 8.1 64Bit

    Random FROZEN screen-Dell n5010- Mostly Surfing

    Hey All!

    This is my first ever post of this sort,
    So, I've been suffering from these frozen screen for more than 6 months at least, I just can't take it anymore

    The screen freezes with everything immovable on screen until i hard reset it!
    I seem to have all possibly updated drivers, bios etc.

    I would be super grateful for any kind of suggestions to fix this issue, Pls find the attached SF debug report as well.

    Last edited by samDJ; 28 Sep 2014 at 17:00.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Samdj & Welcome to the forums ^_^,

    Unfortunately, the ZIP files does not contain any Dump files to analyse.

    I checked the Event Log and according to them, the logs there is a continuous error in initializing a Device Driver. I would suggest you to remove any attached USB Devices/Peripheral Devices from the system. Please make sure you remove the Mblaze or the Huawei Device as well.

    Let me know how it goes ^_^
      My System SpecsSystem Spec

  3. #3

    I have worked on systems in that past where when a wireless network adapter gets disconnected and can't reconnect automatically to the network for whatever reason it freezes screens not specifically browser pages but the computer itself. Generally it would reset itself after a minute or so though.

    Normally I suggest to clients to make sure all drivers are up to date as blueelvis has suggested.
      My System SpecsSystem Spec

  4. #4

    Posts : 4
    Win 8.1 64Bit

    Thanks a lot blueelvis & loveandpower for the feedback

    I uninstalled all the usb drivers including Huawei's and reinstalled it.
    I will update back in 2 days or so.

    And as for the Dump file, Unfortunately there aren't any saved.,
      My System SpecsSystem Spec

  5. #5

    Posts : 4
    Win 8.1 64Bit

    So I just ran into a BSOD with the error msg "BUGCODE_USB_DRIVER".

    This has never happened before, it was always screen being frozen.

    I've also attached the dump file.
    Thanks guys!
      My System SpecsSystem Spec

  6. #6

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi SamDJ ^_^,

    I have analysed your latest dump files and below has been provided an analysis of the same for informative purposes :-
    3: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    USB Driver bugcheck, first parameter is USB bugcheck code.
    Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
     using a physical memory address that was not allocated by
     the USBport driver.
    Arg2: ffffe000e4a4c1a0, Device extension pointer of the host controller
    Arg3: 0000000080863b3c, PCI Vendor,Product id for the controller
    Arg4: ffffe000e9ed0c38, Pointer to Endpoint data structure
    Debugging Details:
      Kernel Generated Triage Dump
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff801e6b96f15 to fffff80270fc5fa0
    ffffd000`bad69748 fffff801`e6b96f15 : 00000000`000000fe 00000000`00000005 ffffe000`e4a4c1a0 00000000`80863b3c : nt!KeBugCheckEx
    ffffd000`bad69750 fffff801`e6b5c628 : 00000000`dcc1d200 ffffe000`e9ed0a0c ffffe000`e9ed0c38 ffffe000`e4a4dda0 : USBPORT!USBPORTSVC_MapHwPhysicalToVirtual+0x20aa5
    ffffd000`bad69790 fffff801`e6b5c560 : ffffe000`e9ed0c38 fffff801`e6b7a600 ffffe000`e54f77cc fffff801`e6b5c2f7 : usbehci!EHCI_sMode_PollEndpointSlot+0x68
    ffffd000`bad69820 fffff801`e6b74a0c : ffffe000`e4a4c050 ffffe000`e9ed0970 00000000`000000c0 ffffffff`fb817cc0 : usbehci!EHCI_PollEndpoint+0xb0
    ffffd000`bad69860 fffff801`e6b74535 : ffffe000`e4a4cb88 ffffe000`e4a4c1a0 00000000`00000002 fffff801`e6b76008 : USBPORT!USBPORT_iSetGlobalEndpointStateTx+0x18c
    ffffd000`bad698c0 fffff801`e6b741fe : ffffe000`e4a4c1a0 ffffd000`b4dc2970 ffffe000`e4a4cb88 00000dae`2aed8b96 : USBPORT!USBPORT_Core_UsbHcIntDpc_Worker+0x2e5
    ffffd000`bad69920 fffff802`70ecc1e0 : ffffd000`bad69aa0 fffff802`70e72000 ffffd000`bad69c50 00000000`00000f44 : USBPORT!USBPORT_Xdpc_Worker_HcIntDpc+0x1fe
    ffffd000`bad699a0 fffff802`70ecb3fb : ffffd000`b45ea180 ffffe000`e96df000 00000000`00000000 fffff801`e6c7a6d7 : nt!KiExecuteAllDpcs+0x1b0
    ffffd000`bad69af0 fffff802`70fc9aea : ffffd000`b45ea180 ffffd000`b45ea180 ffffd000`b45f63c0 ffffe000`e4b1c080 : nt!KiRetireDpcList+0xdb
    ffffd000`bad69da0 00000000`00000000 : ffffd000`bad6a000 ffffd000`bad64000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a
    fffff801`e6b5c628 4533c9          xor     r9d,r9d
    SYMBOL_NAME:  usbehci!EHCI_sMode_PollEndpointSlot+68
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: usbehci
    IMAGE_NAME:  usbehci.sys
    IMAGE_VERSION:  6.3.9600.16384
    BUCKET_ID:  0xFE_INVALID_PHYSICAL_ADDR_usbehci!EHCI_sMode_PollEndpointSlot
    FAILURE_ID_HASH_STRING:  km:0xfe_invalid_physical_addr_usbehci!ehci_smode_pollendpointslot
    FAILURE_ID_HASH:  {5539ea26-939a-447a-4fd6-8b5926f84092}
    Followup: MachineOwner
    So according to the Dump file, the device was assigned invalid Physical Memory by the "usbehci.sys". Now since this driver is a part of the Windows Operating System, the chance of it being at fault is extremely less. The parameter which I have highlighted in BLUE represents the Vendor ID of the device we are talking here about.

    On checking the Vendor ID on , we find that it is of an Intel Device.
    Below is a list of 3rd party drivers present on your system :-
    **************************Tue Sep 30 13:46:08.863 2014 (UTC + 5:30)**************************
    HECIx64.sys            Fri Sep 18 01:24:16 2009 (4AB293E8)
    PxHlpa64.sys           Mon Oct 17 19:59:34 2011 (4E9C3BCE)
    GEARAspiWDM.sys        Fri May  4 01:26:17 2012 (4FA2E2E1)
    SynTP.sys              Sat Aug 25 04:50:26 2012 (50380C3A)
    Smb_driver_Intel.sys   Sat Aug 25 04:52:13 2012 (50380CA5)
    amdkmafd.sys           Sun Sep 23 06:34:42 2012 (505E602A)
    dump_iaStorA.sys       Tue Nov 20 01:39:40 2012 (50AA9204)
    iaStorA.sys            Tue Nov 20 01:39:40 2012 (50AA9204)
    ew_usbenumfilter.sys   Sat Dec 22 07:16:11 2012 (50D510E3)
    ewusbmdm.sys           Mon Mar  4 13:51:02 2013 (5134596E)
    klpd.sys               Fri Apr 12 17:04:45 2013 (5167F155)
    bcmwl63a.sys           Sat Jun  1 10:29:47 2013 (51A97FC3)
    klmouflt.sys           Thu Aug  8 18:39:08 2013 (52039874)
    cnnctfy3.sys           Fri Aug 16 22:42:46 2013 (520E5D8E)
    intelppm.sys           Thu Aug 22 14:16:35 2013 (5215CFEB)
    tap0901.sys            Thu Aug 22 18:10:01 2013 (521606A1)
    kl1.sys                Thu Feb 20 14:28:38 2014 (5305C3BE)
    klim6.sys              Tue Feb 25 14:38:42 2014 (530C5D9A)
    AMDACPKSL.SYS          Wed Mar 12 05:19:44 2014 (531FA118)
    AtihdWB6.sys           Wed Mar 12 05:20:02 2014 (531FA12A)
    klwfp.sys              Wed Mar 19 18:30:11 2014 (532994DB)
    kneps.sys              Wed Mar 26 18:34:31 2014 (5332D05F)
    klkbdflt.sys           Fri Mar 28 19:20:45 2014 (53357E35)
    klhk.sys               Thu Apr 10 18:54:25 2014 (53469B89)
    atikmpag.sys           Fri Apr 18 06:37:07 2014 (53507ABB)
    atikmdag.sys           Fri Apr 18 07:43:16 2014 (53508A3C)
    klflt.sys              Fri May 30 22:38:43 2014 (5388BB1B)
    klif.sys               Mon Jun 23 17:12:40 2014 (53A812B0)

    According to the Dell Support website for this laptop, there are no Windows 8.1 drivers available for it. See if you can find any Chipset driver updates for your system from the Intel Website.

    Also, like I asked you in my previous post to remove the Huawei Device and then check the system for stability. Let me know how it goes ^_^.
      My System SpecsSystem Spec

  7. #7

    Posts : 4
    Win 8.1 64Bit

    Thanks blueelvis for taking time out for the analysis, However I've checked driver updates for the chipset but in vain.
    And the problem did occur again.

    I will try without the Mblaze device for stability and report back.

    Oh and there's abit of history to this incidence, Before i started using the mblaze device(3 months), i used to have issues waking up from sleep mode but a recent ati driver update resolved that but this freezing came up soon after.
      My System SpecsSystem Spec

  8. #8

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Quote Originally Posted by samDJ View Post
    Thanks blueelvis for taking time out for the analysis, However I've checked driver updates for the chipset but in vain.
    And the problem did occur again.

    I will try without the Mblaze device for stability and report back.

    Oh and there's abit of history to this incidence, Before i started using the mblaze device(3 months), i used to have issues waking up from sleep mode but a recent ati driver update resolved that but this freezing came up soon after.
    Let me know how it goes ^_^

    In case of further problems, kindly run the SF Diagnostic Tool again and then upload the ZIP Files so that those could be analysed.
      My System SpecsSystem Spec

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