BSOD due to storport.sys, dump PROCESS_NAME = firefox.exe?

schopenhauer · Sep 24, 2014

Hi all,

I'm running Windows 8.1 64-bit on my Lenovo X220. I recently had a DRIVER_IRQL_NOT_LESS_OR_EQUAL BSOD which cited storport.sys as the offending driver. I ran the dump file through a free analyzer at Instant Online Crash Analysis and it says "PROCESS_NAME: firefox.exe", which leads me to think that Firefox was related, but I don't really know.

I would appreciate it if anyone could shed some light on what happened.

I've attached the following files:
- generated_analysis.zip is the archive generated by the "SF Debug Tool" in the sticky,
- online_analysis.txt is the analysis of the BSOD dump generated by the website I mentioned earlier,
- windows_dump.zip contains the actual dump file, and
- report.zip contains a report generated by BlueScreenView about the dump file.

I don't do any overclocking, it's just a relatively new installation of Windows 8.1 64-bit with some miscellaneous programs installed. I Googled online and apparently storport.sys is related to hardware, so if it helps, I usually connect my laptop to an external monitor and a USB hub, and the USB hub itself is connected to a webcam, mouse, and two external HDDs. Also, recently I've been having some problems with the connection between the laptop and the battery (e.g. the laptop wouldn't boot / would instantly crash if a battery was inside / inserted during operation, so I tried a different battery and it worked).

Thanks!

usasma · Sep 26, 2014

In general, the process name is usually unrelated to the cause of the crash.
In extreme cases (many, many BSOD's), if I find the same process name over many BSOD's - then I look closer at what the system is doing (and how it could generate problems that may be involved).

In short, the process occurs in the user space, while BSOD's are caused by problems in the kernel space. The prevailing opinion is that user space things cannot cause BSOD's directly. But, I suspect, that they can make requests of kernel space components in improper ways - and that may cause an improperly written/corrupted kernel component to throw a BSOD (but it's just a guess on my part).

Storport.exe is a Windows driver related to the storage sub-system on your computer. This may/may not be a clue - but there's some things we have to analyze (which is done from the reports that you've uploaded).

So, here's the analysis...............

Only 43 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).

There are many Windows Update failures in the WER section of MSINFO32. Should these failures continue, please visit the Windows Updates & Activation forum located here: Windows Updates & Activation - Windows 8 Forums

C: drive only has about 0.6% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty). FWIW - this is one of the most crowded drives that I've seen and I'd strongly suggest freeing up at least 10% on ALL of the drives (this can cause BSOD's).

These device have problems in Device Manager:

PCI Serial Port PCI\VEN_8086&DEV_1C3D&SUBSYS_21DA17AA&REV_04\3&21436425&0&B3 The drivers for this device are not installed.

VirtualBox Host-Only Ethernet Adapter ROOT\NET\0001 This device is disabled.

The first device is likely a part of your chipset drivers - so please download and install the latest, Win8.1 compatible chipset drivers for your system from the Lenovo website. I would suggest uninstalling VirtualBox as I have seen problems with it on my system (due to the networking). If it's needed, please be sure that it's fully updated and that it's (VirtualBox) is only turned on when using it.

Many Live Kernel Events in the WER section of MSINFO32. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

Please check to see if there are any updates for your system at the Lenovo website. In particular, make sure that you check for UEFI/BIOS updates.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available Lenovo Updates - to include the UEFI/BIOS updates
3. Start with these free hardware diagnostics: Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Sep 24 21:37:38.933 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092414-17984-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 1:13:05.633[/B]
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
*** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by :[B]volmgr.sys ( volmgr+114e )[/B]
BugCheck [B]D1, {afd2bbb8, 2, 1, fffff8008cb2f400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments: 
Arg1: 00000000afd2bbb8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8008cb2f400, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID: [B]AV_volmgr+114e[/B]
CPUID:        "Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2592[/B]
  BIOS Version                  8DET69WW (1.39 )
  BIOS Release Date             07/18/2013
  Manufacturer                  LENOVO
  Product Name                  4286CT0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Sep 24 21:37:38.933 2014 (UTC - 4:00)**************************
[COLOR=RED][B]HECIx64.sys                 Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
risdxc64.sys                Wed Jul  4 00:39:23 2012 (4FF3C8FB)
lvbflt64.sys                Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys                  Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys                 Mon Oct 22 22:12:08 2012 (5085FCF8)
e1i63x64.sys                Wed Mar 20 03:37:29 2013 (51496739)
SynTP.sys                   Wed Apr 17 23:55:17 2013 (516F6EA5)
Smb_driver_Intel.sys        Wed Apr 17 23:56:57 2013 (516F6F09)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[DEL]dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
[/DEL]NETwew00.sys                Thu Aug 22 17:20:34 2013 (521680A2)


igdkmd64.sys                Thu Oct 31 14:28:01 2013 (5272A131)
cbfs5.sys                   Mon Nov 25 06:02:16 2013 (52932E38)
vpnpbus.sys                 Mon Nov 25 06:03:12 2013 (52932E70)
ibmpmdrv.sys                Tue Dec 17 03:55:50 2013 (52B01196)
Ext2Fsd.SYS                 Sat May 10 23:21:02 2014 (536EEC9E)
VBoxNetFlt.sys              Fri May 16 08:01:15 2014 (5375FE0B)
VBoxUSBMon.sys              Fri May 16 08:01:15 2014 (5375FE0B)
VBoxDrv.sys                 Fri May 16 08:04:43 2014 (5375FEDB)
Hamdrv.sys                  Thu Sep  4 05:44:21 2014 (54083475)
[/font]

BSOD due to storport.sys, dump PROCESS_NAME = firefox.exe?

schopenhauer

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

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