Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!
The IRQL_NOT_LESS_OR_EQUAL error (this is a STOP 0xA error) is very similar to the "bugcheck was: 0x00000050" (this is a STOP 0x50 - PAGE_FAULT_IN_NONPAGED_AREA). Both are most often caused by driver issues, and both can often be persuaded to reveal the cause by running Driver Verifier.
The error in quotes is due to your MSI lighted keyboard app (MSI keyboard LED Manager (KLM)).
Faulting application name: KLM.exe
Please do the following:
- download the latest, Win8.1 compatible version of this app (it's located in the Utility section of the downloads)
- uninstall the version that's currently installed on your system
- install the freshly downloaded version of the app
- monitor for further problems.
Also, there is a firmware update available for your backlit keyboard (and for the non-backlit keyboard). I'd suggest installing it also.
The Killer Network Service has been a problem previously.
The link that you provided is the second BSOD that MSI says was caused by the Killer service (and, interestingly, they have reused the link!)
Unfortunately, there is no date on the link.
FWIW - I stopped seeing these problems on MSI laptops several months ago - and I find that Qualcomm Killer drivers dated from 2014 won't have the BSOD issues that earlier drivers had.
FWIW and FYI - here's my canned speech about the previous driver problems with the Killer Network Manager:
At times the Killer Network Manager may cause BSOD problems:
NOTE: See this link first:
http://www.eightforums.com/bsod-cra...msi-gt70-dragon-edition-2-a-4.html#post358413 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
Right click on it again and this time select "Properties"
In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window
Next, open Task Manager (right click on TaskBar and select "Task Manager")
Click on the "More details" dropdown (if present)
Click on the "Startup" tab
Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
Finally, restart the system in order for the changes to take affect.
At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
It may be that the instructions aren't stopping everything.
In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
"c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)
Here's some things to try
1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)
Just FYI - here are the MSI workaround instructions:
MSI USA - Online Technical Support FAQ
************************************************************
Your UEFI/BIOS dates from August 19 of 2013, please check for updates and update it using the MSI Live Update utility (it's safer than flashing it manually). Here's the info on your current BIOS:
BIOS Version: American Megatrends Inc. E1763IMS.70E, 8/19/2013
Once this is updated, please uninstall it (the MSI Live Update utiliity). As the version that you are using uses the NTIOLib_X64.sys driver - which is known to cause BSOD's on some Windows systems.
These devices have problems in Device Manager:
Bluetooth Audio Device BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&147F8D6D&0&000000000000_00000000 This device cannot start.
Virtual Bluetooth Support (Include Audio) BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&147F8D6D&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.
Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&147F8D6D&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.
Killer e2200 Gigabit Ethernet Controller (NDIS 6.30) PCI\VEN_1969&DEV_E091&SUBSYS_10EC1462&REV_13\4&39E5DA20&0&00E2 This device is not working properly because Windows cannot load the drivers required for this device.
Please visit the MSI support website for your system and download/install the latest, Win8.1 compatible Bluetooth drivers for your system. This includes the latest SCM (System Control Manager) utility. Link to how to upgrade SCM:
MSI Global - Computer, Laptop, Notebook, Desktop, Motherboard, Graphics and more and
http://www.msi.com/pic/faq/10011896@2014-0415-1130-185770@faq_0000000000665_en.pdf Just FYI, bluetooth drivers for Win8 sometimes have BSOD issues when loaded in Win8.1 - updating is mandatory!
Also download and install the latest, Win8.1 compatible version of the drivers for the Killer 32200 Gigabit Ethernet controller (this will affect the workarounds that you made previously, so check them again.
Lots of Windows Update failures in the WER section of MSINFO32. Please check to be sure that you have ALL available Windows Updates. If you're unable to get them, please post over in the Windows Updates & Activation forum for some expert assistance in fixing that problem.
Only 1 BSOD listed in the WER section of MSINFO32 (and only 1 dump file in the uploaded reports). This means that the other one wasn't captured. We may have to look for it later on.
While I suspect the Killer Network Manager, we don't have a definite driver to blame.
Please run Driver Verifier according to these directions:
Driver Verifier Settings
Uninstall your Norton, then download and install the latest, Win8.1 compatible version.
Uninstall the Cyberlink software, it's drivers date from before Win8.1 was released
Update the Intel Management Engine software (you'll find it at the MSI download site).
Update the Killer wireless driver - as it dates from before Win8.1
Post back with the results of Driver Verifier and we'll move on from there.
Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Sep 24 18:08:53.446 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092414-5796-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 10:08:34.178[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiInsertTimerTable+18b )[/B]
BugCheck [B]A, {fffffffffffffff7, 2, 0, fffff802f6eb30db}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments:
Arg1: fffffffffffffff7, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802f6eb30db, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: KillerService.
FAILURE_BUCKET_ID: [B]AV_nt!KiInsertTimerTable[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version E1763IMS.70E
BIOS Release Date 08/19/2013
Manufacturer Micro-Star International Co., Ltd.
Product Name GT70 2OC/2OD
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Sep 24 18:08:53.446 2014 (UTC - 4:00)**************************
[DEL]MBfilt64.sys Thu Jul 30 23:40:32 2009 (4A7267B0)
[/DEL][COLOR=RED][B]NTIOLib_X64.sys Wed Oct 20 02:45:49 2010 (4CBE901D)[/B][/COLOR]
[COLOR=RED][B]SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)[/B][/COLOR]
SYMNETS.SYS Tue May 8 04:53:44 2012 (4FA8DF18)
rikvm_38F51D56.sys Mon May 14 03:49:40 2012 (4FB0B914)
SYMEFA64.SYS Fri May 18 21:29:56 2012 (4FB6F794)
Ironx64.SYS Wed May 23 13:14:39 2012 (4FBD1AFF)
SYMEVENT64x86.SYS Wed May 23 20:52:24 2012 (4FBD8648)
SYMDS64.SYS Wed May 23 21:11:58 2012 (4FBD8ADE)
SRTSP64.SYS Thu May 24 02:28:47 2012 (4FBDD51F)
ccSetx64.sys Fri May 25 15:34:57 2012 (4FBFDEE1)
SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)
HECIx64.sys Mon Dec 17 14:32:21 2012 (50CF7345)
btath_rcp.sys Tue Dec 18 04:54:50 2012 (50D03D6A)
btath_hcrp.sys Tue Dec 18 04:54:54 2012 (50D03D6E)
akw8x64.sys Wed Jan 23 14:18:12 2013 (51003774)
RtsPer.sys Fri Feb 1 02:09:27 2013 (510B6A27)
iaStorA.sys Mon Mar 18 19:36:36 2013 (5147A504)
[DEL]dump_iaStorA.sys Mon Mar 18 19:36:36 2013 (5147A504)
intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]nvkflt.sys Thu Aug 29 17:39:47 2013 (521FBFA3)
bwcW8x64.sys Thu Apr 10 11:40:24 2014 (5346BB68)
btfilter.sys Thu Apr 24 23:01:52 2014 (5359D020)
iwdbus.sys Tue Jun 17 17:54:22 2014 (53A0B90E)
RTKVHD64.sys Tue Jul 15 06:53:15 2014 (53C5081B)
igdkmd64.sys Tue Aug 5 11:47:18 2014 (53E0FC86)
EX64.SYS Mon Aug 11 06:19:41 2014 (53E898BD)
ENG64.SYS Mon Aug 11 06:25:04 2014 (53E89A00)
IDSvia64.sys Wed Aug 20 18:48:56 2014 (53F525D8)
eeCtrl64.sys Tue Aug 26 14:21:20 2014 (53FCD020)
EraserUtilRebootDrv.sys Tue Aug 26 14:21:21 2014 (53FCD021)
nvvad64v.sys Thu Sep 4 13:10:48 2014 (54089D18)
NvStreamKms.sys Sat Sep 6 00:37:11 2014 (540A8F77)
BHDrvx64.sys Wed Sep 10 17:51:01 2014 (5410C7C5)
nvlddmkm.sys Sat Sep 13 15:59:50 2014 (5414A236)
nvpciflt.sys Sat Sep 13 16:02:34 2014 (5414A2DA)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=NTIOLib_X64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=rikvm_38F51D56.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=akw8x64.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=nvkflt.sys
http://www.carrona.org/drivers/driver.php?id=bwcW8x64.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys