Windows 8 and 8.1 Forums

:( message when restarting

  1. #1

    Posts : 12
    Windows 8.1

    :( message when restarting

    When I go to restart, I get a message with sad-face, , and some text that flashes on the screen very quickly but then goes away. Windows reports that it will try and repair, it cycles, then does the same thing over and over.
    If I shut down with the power-switch, then power back on, all is OK.
    a) Any thoughts on what might be going on? This is a home-build, clean-build, new mobo, cpu, memory, cpu.
    b) Is there a way to slow down the message that flashes on the screen so I can see if there is an error code?
    c) Is there a chance an error-log is created somewhere that might reveal more clues?
    Thank you

    Update, 9/22/14, 12:07PM: Just saw the instructions for BSOD. Will run those tools later when I get home, then post results.....

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Most likely the sad face message is a BSOD, so we'll need the reports once you get home.
    I'll be notified by email when you reply.
    FWIW - I usually reply in the early morning (USA/Eastern Time - GMT - 5 hours)
      My System SpecsSystem Spec

  3. #3

    Posts : 12
    Windows 8.1

    Thank you.
    Well, I tried the diagnostic tool, did the "Grab All", all seemed to be going fine. Asked me lots of questions, answered, kept clicking, and finally it stated "success". Except, no file written to desktop.
    I subsequently have been simply trying to read the dump files to extract what error code occured at last BSOD. I have been following along from here:
    Debugging Tools for Windows (WinDbg, KD, CDB, NTSD) (Windows Debuggers)

    As to the BSOD problem, it only appears when doing a restart. Normal start works fine.
    Thank you
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    If the diagnostic tool doesn't work for you, then try these 3 things. They'll provide the reports that I need to get started.

    Working with the Debugging Tools for Windows can get a bit confusing. Here's a link where I try to explain a bit more: WinDbg Analysis Report

    1) Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2

    2) MSINFO32:
    Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
    Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
    Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

    If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

    3) systeminfo:
    Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.
      My System SpecsSystem Spec

  5. #5

    Posts : 12
    Windows 8.1

    Interesting, when I fired up the computer this AM, under the drive where I save my files (not my C, or system drive, where I thought my Desktop was housed ---hmm, I'll have to think obout this later ---) I found the results of the diagnostic tool from yesterday moring. So, instead of doing 1 or 2 or 3 above, I have included it here. Thanks for taking a look.
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    You have a NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter:
    I do not recommend using wireless USB network devices. Especially in Win8/8.1 systems.
    These wireless USB devices have many issues with Win7 and later - using Vista drivers with them is almost sure to cause a BSOD.
    Should you want to keep using these devices, be sure to have Win8/8.1 drivers - DO NOT use Vista drivers!!!
    An installable wireless PCI/PCIe card that's plugged into your motherboard is much more robust, reliable, and powerful.
    The WER section of MSINFO32 shows a STOP 0xEF with an IOERR message - it blames your disk hardware.
    As such, please run the appropriate disk diagnostic from here (run it on ALL disks): Hard Drive Diagnostic Procedure

    The dump file looks like it's a hardware error. If the disk diagnostics don't show anything, then start with these: Hardware Diagnostics

    The following is for informational purposes only.
    **************************Sat Sep 20 17:03:11.071 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\092014-16234-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.16384.amd64fre.winblue_rtm.130821-1623
    System Uptime:0 days 0:03:09.990
    Probably caused by :csrss.exe
    BugCheck EF, {ffffe0000211f580, 0, 0, 0}
    BugCheck Info: CRITICAL_PROCESS_DIED (ef)
    Arg1: ffffe0000211f580, Process object or thread object
    Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    PROCESS_NAME:  csrss.exe
    BUGCHECK_STR:  0xEF_37e0640
    FAILURE_BUCKET_ID: 0xEF_37e0640_IMAGE_csrss.exe
      BIOS Version                  V10.0
      BIOS Release Date             02/21/2014
      Manufacturer                  MSI
      Product Name                  MS-7865
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Sep 20 17:03:11.071 2014 (UTC - 4:00)**************************
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
      My System SpecsSystem Spec

  7. #7

    Posts : 12
    Windows 8.1

    Good morning,
    I have performed the hardware checks, all good. Disks/Memory.
    The system is stable for everything I use it for, except for "restart". For now, not a big deal to do "shut down" then "push-button-start" to do a restart if the need arises.
    The history of this machine is as follows:
    a) Initial-build: 500GB HD, DVD-drive, TP-link Wireless-N PCI-express card. Got it running fine, then wanted to add another 500GB HDD that I have. Opened up, looked for another SATA port, then realized only have 2 on the mobo. (This mobo/CPU was a sale special: $60 for both. Did not look too hard at what was available. >> You get what you pay for). So, I started pursuing options to get the other hard-drive in there.
    b) Tried adding a 2-port SATA card. I bought a mini-PCIe, SATA-controller card. This MSI mobo I have has a little mini-PCIe expansion slot on it. When the SATA-controller card arrived, it would not fit. (I had no experience with mini-PCIe hardware: did not realize there are full-size and half-size mini-PCIe cards). So, I found a ribbon-cable extension device. I was able to connect the 1/2-size end to the mobo, and remotely mounted the full-size mini-PCIe sata card, with 2-ports, double-sidded taped to the case inside. Would not work. I guessed that the tape solution was not supplying ground the the remote mini-card. Added a little ground-wire. The card worked! So, then on to getting it to run. The driveres supplied with the card did not include Win 8 (I think, too many combinations to remeber exactly). Anyway, eventually found a ASMediaASM1061, 2.0 SATA 6Gbps Controller, driver (may have been Vista >> acknowledge your post warning, now, for using non-Win-8 drivers). Back to the story. Eventually got the 2-port card to work, it would show up as funtional in device manager, with no SATA-drives plugged into it. When I would plug the HDD, the drive would not show up. I fiddled around with this for many days. Eventually, moved on, when I noticed in my old-parts-computer-box, the little NETGEAR USB-wifi-dongle I had from many years ago. That brought me to today's config.
    c) Today: 2 500 GB HDDs, 1 DVD RW drive, USB-wifi. Aside from the restart deal, it all works.

    I think I am going to move on from this now. I have learned lots.
    i) $60 mobo+cpu, $25 wifi PCI-express card (now sitting in the 'old-computer-parts-box'), $15 for the mini-PCIe-2-port SATA card (now sitting in the 'old-computer-parts-box'), $15 for the mini-PCIe ribbon-cable-extender (now sitting in the 'old-computer-parts-box'). $115, hmm, could buy a pretty nice mobo for that >> big lesson!
    ii) I think the mini-PCIe slot on my mobo could be used for a wifi card. If one of my laptops dies, I might harvest that card and use it there in the future. Not sure if the SATA-controller card would ever work there.
    iii) This forum, and your support is fantastic. I have learned much more about diagnostics, and will be much better poised for future trouble-shooting if the need arises.

    Usasma, I thank you very much. Although I may not have found the EXACT cause of the BSODs during restart, I think it is likely correlated to the wifi-dongle with the non-Windows-8 driver. I greatly appreciate your dilligence, don't know how you do it with so many BSOD issues on the Forum.

    Now on to my next project. I have just learned about RoboCopy. I have been looking for a method to write scipts to do backups. Turns out, the feature is basically built in to Windows. Just need to learn how to use it. (if I struggle, is there a place in Eight-Forums to dialog those issues?)

    Thanks again, KETBD (Knows Enough To Be Dangerous), aka, Mike
      My System SpecsSystem Spec

  8. #8

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm glad that you were able to learn from this. It's rare to know the exact cause of a BSOD, and many people never figure that out.

    One reason that I provide so many suggestions in the first post is so that the owner can get the system fixed and running as fast as possible. Often this is at the expense of diagnosing the exact cause.

    I'd post over in the General Support forums for further help with Robocopy: General Support - Windows 8 Forums

    Good luck!
      My System SpecsSystem Spec

  9. #9

    Posts : 12
    Windows 8.1

    It's Back! BSOD on restarts

    Performed a clean install on a different HDD. Perhaps just a coincidence, but just after installing a GUI tool for RoboCopy (WinRoboCopy by UpWay2Late), I did a restart and the BSOD cycle started all over again.
    So, if you could please, take a look at the attached.
    I am no longer using the Netgear Wifi dongle, just staight ethernet wired. Memroy check shows good, disk drive health shows good. I unplugged and replugged PSU, memory, etc befroe installing the HDD. Basically started from zero.
    Thank you!
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    In general, if you perform a clean install and still get BSOD's, then it's most likely to be:
    - bad installation media
    - hardware - this includes the following:
    - borked (broken) hardware (several different procedures used to isolate the problem device)
    - BIOS issues (check for updates at the motherboard manufacturer's website)
    - overclocking/overheating - You'll know if you're overclocking or not. If uncertain we can suggest things to check.
    - missing Windows Updates
    - compatibility issues (3rd party hardware/drivers), older systems, or even pirated systems
    - low-level driver problems
    - or even malware (scanned for when we ask for hardware diagnostics from Initial Hardware Diagnostics or Hardware Diagnostics ).
    There's no memory dump in the uploaded reports and no BlueScreen entries in the WER section of MSINFO32
    Again, in general, if it's a hardware problem it may crash before a memory dump or a WER record can be created.

    You may want to do this (we may be able to imply a BSOD crash by finding the Event ID 41 errors and having nothing else that suggests it) This is basically an extension of the "lack of a pattern" that hardware issues usually have.:
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:

    Other than that, there's nothing unusual to note in the reports that I usually look at.
      My System SpecsSystem Spec

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:( message when restarting

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