Multiple BSODs on Windows 8.1

yoonwai82 · Sep 17, 2014

Hi,

My Toshiba L840 laptop is giving BSODs few days ago. Please refer to the attachment. Any help would be much appreciated.

usasma · Sep 17, 2014

systeminfo.txt report is missing. Please rerun the reports and let them run for at least 15 minutes (or until the app itself says that it's done).

Ensure that you have ALL available Windows Updates. It may take repeated trips to get them all.

Many Live Kernel Events in the WER section of MSINFO32
Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here: Windows Kernel event ID 41 error "The system has rebooted without cleanly shutting down first" in Windows 8.1, Windows 8, Windows Server 2012 R2, Windows Server 2012, Windows 7, or Windows Server 2008 R2

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

It's most likely that this is a hardware/comptibility/low-level driver error (from the errors listed in the WER section of MSINFO32). If using a tool such as CCleaner, please stop while we're troubleshooting your issues (there were only 2 memory dumps in the upload).

I first suspect your Panda security. It is very outdated and it's drivers date from 2009/10/11.
Please uninstall it and see if that stops the BSOD's (enable Windows Defender and the Windows Firewall while testing). If this isn't the cause, then download and install a fresh copy of the latest, Win8.1 compatible version of Panda if you'd like.

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Sep 10 06:24:50.207 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-16515-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:00:31.936[/B]
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
Probably caused by :[B]SynTP.sys ( SynTP+3b9c7 )[/B]
BugCheck [B]C5, {ffffc001de166000, 2, 1, fffff801a4895879}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C5]DRIVER_CORRUPTED_EXPOOL (c5)[/url]
Arguments: 
Arg1: ffffc001de166000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff801a4895879, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xC5_2_SynTP+3b9c7[/B]
CPUID:        "Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: [B]2594[/B]
  BIOS Version                  6.60
  BIOS Release Date             11/01/2013
  Manufacturer                  TOSHIBA
  Product Name                  Satellite L840
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep 10 06:17:19.643 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-17218-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:00:07.231[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe000b4ea44b8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe000b4ea44b8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Sep 10 06:24:50.207 2014 (UTC - 4:00)**************************
[COLOR=RED][B]DSAFLT64.SYS                Fri Sep 25 08:04:23 2009 (4ABCB1C7)[/B][/COLOR]
[COLOR=RED][B]fnetm64.SYS                 Fri Sep 25 08:10:37 2009 (4ABCB33D)[/B][/COLOR]
[COLOR=RED][B]NETTDI64.SYS                Fri Sep 25 08:11:19 2009 (4ABCB367)[/B][/COLOR]
[COLOR=RED][B]ShldFlt.sys                 Tue Oct 27 06:04:22 2009 (4AE6C5A6)[/B][/COLOR]
[COLOR=RED][B]pavboot64.sys               Tue Jun 22 12:19:28 2010 (4C20E290)[/B][/COLOR]
[COLOR=RED][B]n64i1644.sys                Wed Sep  1 02:53:37 2010 (4C7DF871)[/B][/COLOR]
[COLOR=RED][B]IDSFLT64.SYS                Thu Sep  9 07:25:45 2010 (4C88C439)[/B][/COLOR]
[COLOR=RED][B]APPFLT64.SYS                Fri Jan 28 02:50:52 2011 (4D42755C)[/B][/COLOR]
amm6460.sys                 Mon Mar 26 12:51:36 2012 (4F709E98)
tos_sps64.sys               Sun Jun 17 21:21:30 2012 (4FDE829A)
CHDRT64.sys                 Tue Jun 26 22:08:29 2012 (4FEA6B1D)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
TVALZFL.sys                 Sat Jul 21 18:29:07 2012 (500B2D33)
TVALZ_O.SYS                 Wed Jul 25 19:23:25 2012 (50107FED)
tdcmdpst.sys                Wed Jul 25 19:41:48 2012 (5010843C)
[DEL]dump_iaStorA.sys            Tue Jul 31 14:21:21 2012 (50182221)
[/DEL]iaStorA.sys                 Tue Jul 31 14:21:21 2012 (50182221)
THAccel.sys                 Wed Aug  8 23:44:38 2012 (50233226)
Smb_driver_Intel.sys        Thu Aug 16 16:11:24 2012 (502D53EC)
btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
PavTPK.sys                  Thu Apr 18 11:49:07 2013 (517015F3)
L1C63x64.sys                Fri May 24 03:04:17 2013 (519F10F1)
btath_rcp.sys               Fri Jun 21 05:11:54 2013 (51C418DA)
AtihdWB6.sys                Sat Jun 22 22:19:48 2013 (51C65B44)
QIOMem.sys                  Tue Aug  6 02:15:40 2013 (5200948C)
SynTP.sys                   Tue Aug 13 17:20:24 2013 (520AA318)
Thotkey.sys                 Thu Aug 15 02:13:20 2013 (520C7180)
atikmpag.sys                Mon Aug 19 12:42:26 2013 (52124AF2)
atikmdag.sys                Mon Aug 19 13:58:45 2013 (52125CD5)
[DEL]intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]btath_flt.sys               Thu Aug 22 23:46:29 2013 (5216DB15)


tosrfec.sys                 Wed Oct 30 23:20:55 2013 (5271CC97)
btath_bus.sys               Mon Jan 20 09:20:21 2014 (52DD30A5)
btath_avdt.sys              Mon Jan 20 09:20:56 2014 (52DD30C8)
btath_a2dp.sys              Mon Jan 20 09:22:27 2014 (52DD3123)
btfilter.sys                Fri Feb 21 03:31:00 2014 (53070EC4)
athwbx.sys                  Wed Apr  2 22:02:17 2014 (533CC129)
pcmastercoredrv.sys         Fri May 23 22:30:19 2014 (5380043B)
[/font]

Multiple BSODs on Windows 8.1

yoonwai82

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One