Windows 8 and 8.1 Forums

BSOD 'BUGCODE_USB_DRIVE New Computer Build - Any Situation

  1. #1

    Posts : 2
    Windows 8.1

    BSOD 'BUGCODE_USB_DRIVE New Computer Build - Any Situation


    I'm getting a BSOD with error code 'BUGCODE_USB_DRIVER' on a new build computer. It happens at any time, whether the computer is in use or not.

    My hardware is as follows:
    Motherboard: ASUS M5A78L-M USB3
    CPU: AMD Bulldozer FX-6300 6 Core 3.5Ghz
    RAM: 8GB 1600Mhz DDR3
    Operating System: Windows 8.1 (64)

    I've updated my BIOS to the latest version from the Asus website to no avail. Windows is up-to-date.

    I'm new to computer building and any help that anyone could offer would be greatly appreciated! Attached is the most recent minidump

    Many thanks.


      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    The BSOD blames FiiOE10.sys, a driver component of your FiiO E10 USB DAC Headphone Amplifier
    Please download and install the latest, Win8.1 compatible driver software for this device.
    If there isn't any compatible software, then please uninstall the software for it and physically remove it from the system (in order to test it).

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).
    DO NOT delete them, just leave them be.

    The following is for informational purposes only.
    **************************Mon Sep 15 12:04:45.206 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\091514-36484-01.dmp]
    Windows 8 Kernel Version 9600 MP (6 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 22:03:19.914
    *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
    *** ERROR: Module load completed but symbols could not be loaded for usbccgp.sys
    *** WARNING: Unable to verify timestamp for FiiOE10.sys
    *** ERROR: Module load completed but symbols could not be loaded for FiiOE10.sys
    Probably caused by :FiiOE10.sys ( FiiOE10+1d21 )
    BugCheck FE, {4, ffffe00198ab2ca0, ffffe00199fd57b0, ffffe0019ea7350c}
    BugCheck Info: BUGCODE_USB_DRIVER (fe)
    Arg1: 0000000000000004, IRP_URB_DOUBLE_SUBMIT The caller has submitted an irp
        that is already pending in the USB bus driver.
    Arg2: ffffe00198ab2ca0, Address of IRP
    Arg3: ffffe00199fd57b0, Address of URB
    Arg4: ffffe0019ea7350c
    PROCESS_NAME:  audiodg.exe
      BIOS Version                  1801   
      BIOS Release Date             11/12/2013
      Manufacturer                  System manufacturer
      Product Name                  System Product Name
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Mon Sep 15 12:04:45.206 2014 (UTC - 4:00)**************************
    GEARAspiWDM.sys           Thu May  3 15:56:17 2012 (4FA2E2E1)
    atikmpag.sys              Mon Jun 18 16:41:29 2012 (4FDF9279)
    atikmdag.sys              Mon Jun 18 17:21:01 2012 (4FDF9BBD)
    ASACPI.sys                Thu Nov  1 21:54:34 2012 (509327DA)
    FiiOE10.sys               Sun Nov 25 21:54:28 2012 (50B2D9E4)
    Rt630x64.sys              Fri May 10 05:59:08 2013 (518CC4EC)
    rikvm_38F51D56.sys        Mon Jun 17 00:05:56 2013 (51BE8B24)
    SYMEVENT64x86.SYS         Fri Jul 26 22:26:58 2013 (51F32FF2)
    SRTSPX64.SYS              Fri Jul 26 22:45:06 2013 (51F33432)
    Ironx64.SYS               Mon Jul 29 20:59:35 2013 (51F70FF7)
    SYMDS64.SYS               Tue Jul 30 19:29:08 2013 (51F84C44)
    asmtxhci.sys              Fri Aug 16 15:28:42 2013 (520E7D6A)
    asmthub3.sys              Fri Aug 16 15:28:54 2013 (520E7D76)
    ArcCtrl.sys               Wed Aug 21 02:39:46 2013 (521460B2)
    ccSetx64.sys              Mon Sep 23 23:58:04 2013 (52410DCC)
    SRTSP64.SYS               Mon Feb 10 18:04:55 2014 (52F95B17)
    SYMNETS.SYS               Thu Feb 13 06:25:14 2014 (52FCAB9A)
    SYMEFA64.SYS              Thu Feb 27 18:32:07 2014 (530FCAF7)
    BHDrvx64.sys              Wed Aug  6 22:26:33 2014 (53E2E3D9)
    EX64.SYS                  Mon Aug 11 06:19:41 2014 (53E898BD)
    ENG64.SYS                 Mon Aug 11 06:25:04 2014 (53E89A00)
    IDSvia64.sys              Wed Aug 20 18:48:56 2014 (53F525D8)
    eeCtrl64.sys              Tue Aug 26 14:21:20 2014 (53FCD020)
    EraserUtilRebootDrv.sys   Tue Aug 26 14:21:21 2014 (53FCD021)
    FiiOE10.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    ArcCtrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Windows 8.1

    Appears to be sorted, thanks a lot John. Ended up having to remove the headphone amp as no drivers were compatible with windows 8.1. Cheers, Dan.
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Thanks for letting us know!
    Good luck!
      My System SpecsSystem Spec

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