BDOS on startup - ERROR 0xc0000001

4aceman

New Member
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1
I apologise for the typo in the title, BSOD not bdos :/

I currently run windows 8.1. The computer is an Asus S400C. On startup it says preparing automatic repair then after a few seconds takes me to the BSOD where It says:
Recovery
Your pc couldn't start properly
after multiple tries, the operating system on your PC failed to start, so it needs to be repaired.

Error code: 0xc0000001

It then says to use the OS disk etc. Although, we dont have the OS disk since it came pre-installed onto the laptop. After 20 seconds or so, it Automatically turns off.

I haven't tried many options in the f8 section, although i have tried to reboot it into safemode and it returns to the same screen.

Since it turns off after a short amount of time, I am avoiding turning it back on too many times to get the full text.

If anyone needs more data, please guide me through the steps. I don't know a lot about computers but i still know quite a bit.

It happened after word got an error message and refused to start up. She then uninstalled it and tried to reinstall it. When she tried to log back on she typed in the password wrong (or something like that, she doesn't know what happened) and it then went to the BSOD

Thanks in advance for any help :)


P.S I can send someone a picture of the error screen. I have tried shift-f8 on startup, but it has given me nothing.
 

My Computer

System One

  • OS
    Windows 8.1
You will need to acquire recovery media for this computer in order to attempt to repair it.

You can try these bootable diagnostics: Initial Hardware Diagnostics
If the system doesn't have a CD/DVD drive, you'll either have to get a USB one, or figure out how to run these diagnostics from a USB thumb drive.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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