Windows 8 and 8.1 Forums

BSOD connecting to internet

  1. #1

    Posts : 2
    windows 8.1

    BSOD connecting to internet

    I face this BSOD on my windows 8.1. Please read the dmp.file

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    From the lone memory dump, I suspect your USB modem. Please update it to the latest, Win8.1 compatible drivers.
    There may be a hardware problem with it, so you may want to test the system without the modem installed.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please update this driver:

    igdkmd32.sys Mon Apr 11 23:58:44 2011 (4DA3CDF4)
    Intel Graphics driver

    Please uninstall this program, it is seriously outdated for a Win8.1 system:

    BazisVirtualCDBus.sys Mon Aug 8 14:09:23 2011 (4E402653)
    WinCDEmu virtual CDROM driver - Bazis Inc

    This is one of the drivers for the USB modem.

    ewusbmdm.sys Tue Aug 16 05:17:19 2011 (4E4A359F)
    USB Modem/Serial Device Driver - "Huawei Mobile Connect" package

    This is one of the drivers for the USB modem.

    ewusbwwan.sys Thu Aug 18 07:00:25 2011 (4E4CF0C9)
    Huawei Mobile Broadband USB NDIS Miniport Driver

    This is one of the drivers for the USB modem.

    ew_jubusenum.sys Thu Sep 8 23:50:09 2011 (4E698CF1)
    HUAWEI Mobile Connect - Bus Enumerate Device

    Please uninstall this program:

    ndiskhaz.sys Wed Dec 5 12:30:00 2012 (50BF8498)
    Azzouzi HotSpot - may cause BSOD [br] I get an unexpected kernel mode error message. - Microsoft Community [br] Please HELP! BSOD everytime i connect to the internet

    The following is for informational purposes only.
    **************************Sat Sep  6 04:13:08.658 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090614-36750-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x86 compatible
    Built by: 9600.16452.x86fre.winblue_gdr.131030-1505
    System Uptime:0 days 0:07:02.031
    *** WARNING: Unable to verify timestamp for ewusbwwan.sys
    *** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
    Probably caused by :ewusbwwan.sys ( ewusbwwan+2a97 )
    BugCheck C2, {b, 840ae644, 58434f46, 840af0d4}
    BugCheck Info: BAD_POOL_CALLER (c2)
    Arg1: 0000000b, type of pool violation the caller is guilty of.
    Arg2: 840ae644
    Arg3: 58434f46
    Arg4: 840af0d4
    BUGCHECK_STR:  0xc2_b
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0xc2_b_ewusbwwan+2a97
    CPUID:        "Intel(R) Atom(TM) CPU N570   @ 1.66GHz"
    MaxSpeed:     1660
    CurrentSpeed: 1663
      BIOS Version                  6.00
      BIOS Release Date             03/28/2012
      Manufacturer                  Render
      Product Name                  PineTrail
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Sep  6 04:13:08.658 2014 (UTC - 4:00)**************************
    igdkmd32.sys                Mon Apr 11 23:58:44 2011 (4DA3CDF4)
    BazisVirtualCDBus.sys       Mon Aug  8 14:09:23 2011 (4E402653)
    ewusbmdm.sys                Tue Aug 16 05:17:19 2011 (4E4A359F)
    ewusbwwan.sys               Thu Aug 18 07:00:25 2011 (4E4CF0C9)
    ew_jubusenum.sys            Thu Sep  8 23:50:09 2011 (4E698CF1)
    ndiskhaz.sys                Wed Dec  5 12:30:00 2012 (50BF8498)
    bcmwl6.sys                  Tue Mar 26 02:06:03 2013 (51513ACB)
    intelppm.sys                Wed Aug 21 21:58:53 2013 (5215705D)
    intelide.sys                Thu Aug 22 00:11:44 2013 (52158F80)
    RTKVHDA.sys                 Tue Nov  5 06:38:18 2013 (5278D8AA)
    idmwfp.sys                  Wed Nov 27 09:24:03 2013 (52960083)
    Rt630x86.sys                Tue Jun 17 07:57:10 2014 (53A02D16)
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    windows 8.1

    Thanks worked
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Glad to hear it. Thanks for letting us know!
      My System SpecsSystem Spec

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