Windows 8 and 8.1 Forums


  1. #1

    Posts : 5
    OS 8.1


    I can't seem to figure out what's causing my system to get these BSODs... Attached is the dump file. Please help! Thanks

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    Also, Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    The drivers that are struckout don't have updates available (AFAIK).

    Ensure that your Bluetooth drivers are updated, as Win8 versions may have BSOD's w/Win8.1

    The following is for informational purposes only.
    **************************Thu Sep  4 02:02:41.468 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\090314-3609-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:1 days 4:20:20.101
    Probably caused by :fileinfo.sys ( fileinfo!FIStreamLogForNL+1f9 )
    BugCheck F5, {68, ffffc0019ba98140, ffffc0019ba98190, 0}
    BugCheck Info: FLTMGR_FILE_SYSTEM (f5)
    Arg1: 0000000000000068, The reason for the failure
    Arg2: ffffc0019ba98140
    Arg3: ffffc0019ba98190
    Arg4: 0000000000000000
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: 0xF5_fileinfo!FIStreamLogForNL
    CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
    MaxSpeed:     3500
    CurrentSpeed: 3500
      BIOS Version                  F5
      BIOS Release Date             01/26/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  Z87N-WIFI
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Thu Sep  4 02:02:41.468 2014 (UTC - 4:00)**************************
    btmaux.sys                  Tue Apr 23 07:28:02 2013 (51767042)
    L1C63x64.sys                Tue Jul 16 02:56:31 2013 (51E4EE9F)
    btmhsf.sys                  Mon Aug 19 04:21:07 2013 (5211D573)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    exfat.SYS                   Thu Aug 22 07:40:18 2013 (5215F8A2)
    e1d64x64.sys                Thu Aug 29 19:55:45 2013 (521FDF81)
    TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
    ibtusb.sys                  Tue Sep 10 14:07:42 2013 (522F5FEE)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    NETwbw02.sys                Tue Feb 18 11:57:40 2014 (53039104)
    RTKVHD64.sys                Fri Mar 14 07:03:23 2014 (5322E1FB)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    dump_iaStorA.sys            Thu Apr  3 19:00:05 2014 (533DE7F5)
    iaStorA.sys                 Thu Apr  3 19:00:05 2014 (533DE7F5)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
    NvStreamKms.sys             Fri Jul 25 07:35:56 2014 (53D2411C)
      My System SpecsSystem Spec


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