BSOD: BAD_POOL_CALLER and DRIVER_IRQL_NOT_LESS_OR_EQUAL

eac · Sep 3, 2014

Hello,
I have a new desktop PC from HP that gets BSOD with BAD_POOL_CALLER and DRIVER_IRQL_NOT_LESS_OR_EQUAL messages. I have tried debug with HP and ended up requesting a return. The replacement PC displays the same behavior. Here is what I have been able to determine:

1) Crashes happen only when listening to music through a Plantronics USB headset plugged into one of the USB 3.0 ports.
2) No crashes when listening to music through the PC speakers or when the headset is plugged into one of the USB 2.0 ports.
3) When using Windows Media Player, crashes seem to occur only when listening to music files that reside on my NAS drive. No crash when I tried copying an album to my desktop and played that in WMP.
4) When using iTunes, crashes occur when listening to music files that reside either on my NAS drive or on the desktop.
5) I haven't figured out a pattern for which error message is given (BAD_POOL_CALLER and DRIVER_IRQL_NOT_LESS_OR_EQUAL). The latter message has variously been given along with the following file names: WFD01000.SYS, USBXHCI.SYS.

I have attached the dump info file.
Help is much appreciated!

blueelvis · Sep 5, 2014

Hi Eac & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Wed Sep  3 22:21:36.019 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\090314-11937-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:07:46.779
 
*** WARNING: Unable to verify checksum for win32k.sys
 
Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Transfer_CompleteCancelable+1d2 )
 
BugCheck D1, {b8, 2, 0, fffff8002427970a}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
Arguments: 
Arg1: 00000000000000b8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8002427970a, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_USBXHCI!Isoch_Transfer_CompleteCancelable
 
  BIOS Version                  80.08
 
  BIOS Release Date             06/24/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  700-300z
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 22:13:24.752 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090314-12703-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:58:50.512
 
Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Stage_FreeScatterGatherList+55 )
 
BugCheck C2, {7, 1200, 4100017, ffffe000be797f10}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
 
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001200, (reserved)
Arg3: 0000000004100017, Memory contents of the pool block
Arg4: ffffe000be797f10, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_Hal 
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xc2_7_Hal__USBXHCI!Isoch_Stage_FreeScatterGatherList
 
  BIOS Version                  80.08
 
  BIOS Release Date             06/24/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  700-300z
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 21:14:11.699 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090314-15218-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:06:38.458
 
Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Stage_FreeScatterGatherList+55 )
 
BugCheck C2, {7, 1200, 4100011, ffffe0013c4adf10}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C2]BAD_POOL_CALLER (c2)[/url]
 
Arguments: 
Arg1: 0000000000000007, Attempt to free pool which was already freed
Arg2: 0000000000001200, (reserved)
Arg3: 0000000004100011, Memory contents of the pool block
Arg4: ffffe0013c4adf10, Address of the block of pool being deallocated
BUGCHECK_STR:  0xc2_7_Hal 
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xc2_7_Hal__USBXHCI!Isoch_Stage_FreeScatterGatherList
 
  BIOS Version                  80.08
 
  BIOS Release Date             06/24/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  700-300z
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 21:07:06.049 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090314-14015-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 1:18:02.809
 
Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Stage_FreeScatterGatherList+1f )
 
BugCheck D1, {20, 2, 0, fffff8011fe1a777}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
Arguments: 
Arg1: 0000000000000020, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8011fe1a777, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_USBXHCI!Isoch_Stage_FreeScatterGatherList
 
  BIOS Version                  80.08
 
  BIOS Release Date             06/24/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  700-300z
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 08:05:59.440 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090214-23109-01.dmp]
 
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
 
Built by: 9600.17031.amd64fre.winblue_gdr.140221-1952
 
System Uptime: 0 days 0:54:19.202
 
Probably caused by : USBXHCI.SYS ( USBXHCI!Isoch_Stage_FreeScatterGatherList+55 )
 
BugCheck A, {8, 2, 0, fffff80325ba1db0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
Arguments: 
Arg1: 0000000000000008, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80325ba1db0, address which referenced memory
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_USBXHCI!Isoch_Stage_FreeScatterGatherList
 
  BIOS Version                  80.08
 
  BIOS Release Date             06/24/2014
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  700-300z
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Wed Sep  3 22:21:36.019 2014 (UTC + 5:30)**************************
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
nvhda64v.sys                Sun Jun 16 18:08:07 2013 (51BDB1AF)
RtsUStor.sys                Tue Jul  9 11:26:42 2013 (51DBA61A)
Rt630x64.sys                Thu Aug 15 11:53:59 2013 (520C73FF)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
bcbtums.sys                 Fri Oct 18 02:15:30 2013 (52604C6A)
stwrt64.sys                 Thu Nov  7 11:42:44 2013 (527B2F5C)
CLVirtualDrive.sys          Tue Nov 12 09:01:36 2013 (5281A118)
nvlddmkm.sys                Mon Jan  6 13:04:34 2014 (52CA5C8A)
bcmwl63a.sys                Wed Jan 29 04:47:51 2014 (52E83A9F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 22:13:24.752 2014 (UTC + 5:30)**************************
acsock64.sys                Wed Sep  4 21:20:05 2013 (522756AD)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Sep  3 08:05:59.440 2014 (UTC + 5:30)**************************
mfehidk.sys                 Fri Nov 15 18:48:23 2013 (52861F1F)
mfewfpk.sys                 Fri Nov 15 18:48:38 2013 (52861F2E)
mfeapfk.sys                 Fri Nov 15 18:49:06 2013 (52861F4A)
mfeavfk.sys                 Fri Nov 15 18:49:27 2013 (52861F5F)
mfefirek.sys                Fri Nov 15 18:51:19 2013 (52861FCF)
cfwids.sys                  Fri Nov 15 18:51:52 2013 (52861FF0)
mfencbdc.sys                Wed Nov 27 11:34:06 2013 (52958B56)

Code:

Event[376]:
  Log Name: System
  Source: Microsoft-Windows-UserPnp
  Date: 2014-09-03T11:55:16.683
  Event ID: 20003
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Ethan-pc
  Description: 
Driver Management has concluded the process to add Service usbaudio for Device Instance ID USB\VID_047F&PID_C011&MI_00\6&B62CC17&0&0000 with the following status: 0.


Event[377]:
  Log Name: System
  Source: Microsoft-Windows-UserPnp
  Date: 2014-09-03T11:55:16.969
  Event ID: 20001
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Ethan-pc
  Description: 
Driver Management concluded the process to install driver wdma_usb.inf_amd64_d50cb57f5897374e\wdma_usb.inf for Device Instance ID USB\VID_047F&PID_C011&MI_00\6&B62CC17&0&0000 with the following status: 0x0.

This event is related to your Plantronics Audio Device according to the DxDiag Report.
This event is present almost everytime there is a BSOD. Do you get any BSOD if you do not insert the USB Audio?

One thing which you could try is that by going to "Device Manager" ---> "Universal Serial Bus Controllers" ---> "Uninstall the USB 3.0 by right clicking and clicking on Uninstall".

Let me know how it goes ^_^.

eac · Sep 5, 2014

Hi, Blueelvis-
Thanks so much for your help on this! I have tried uninstalling the USB 3.0 controllers in Device Manager - this didn't seem to change anything. I called Plantronics tech support, and they didn't have anything in their knowledge base for USB 3.0 incompatibilities with this headset. How would I check for an update to the Plantronics headset? Would I go into Device Manager with the headset plugged in and try to update the driver for the headset?

To answer your question, I haven't observed a BSOD without this headset plugged into one of the USB 3.0 ports.

Perhaps I should buy a new USB headset to see if the problem persists.

Thanks again!

blueelvis · Sep 7, 2014

Hi Eac ^_^,

Before buying a new headset, I would suggest you to update your Audio & Chipset drivers. The drivers could be found at the below link for your model :-
Software & driver downloads HP ENVY 700-300z CTO Desktop PC | HP® Support

Let me know how this one goes ^_^

By the way, in your previous post, you mean USB 2.0 port right?

eac · Sep 9, 2014

Hi, Blueelvis-
Thanks for the link. I updated the audio and chipset drivers as well as the BIOS, but I still get the BSOD. Plantronics does not provide a driver for this headset. Instead, they rely on the driver provided by Windows. I have tried to update that in Device Manager, but Windows reports that there isn't an update for it.

I tried a Logitech USB headset in the USB 3.0 port and didn't get a BSOD. So discarding the Plantronics headset and using the Logitech one is at least a work-around for this issue. Since I am currently within the return period for the new PC, I would like to make sure that there isn't a hardware problem.

Regarding the previous post, I meant USB 3.0 (No BSOD without the headset plugged into a UBS 3.0 port. Put another way, I only get BSOD with the headset plugged into 3.0, no BSOD when plugged into 2.0).

Thanks again!

blueelvis · Sep 11, 2014

eac said:
Hi, Blueelvis-
Thanks for the link. I updated the audio and chipset drivers as well as the BIOS, but I still get the BSOD. Plantronics does not provide a driver for this headset. Instead, they rely on the driver provided by Windows. I have tried to update that in Device Manager, but Windows reports that there isn't an update for it.

I tried a Logitech USB headset in the USB 3.0 port and didn't get a BSOD. So discarding the Plantronics headset and using the Logitech one is at least a work-around for this issue. Since I am currently within the return period for the new PC, I would like to make sure that there isn't a hardware problem.

Regarding the previous post, I meant USB 3.0 (No BSOD without the headset plugged into a UBS 3.0 port. Put another way, I only get BSOD with the headset plugged into 3.0, no BSOD when plugged into 2.0).

Thanks again!

Hi Eac ^_^,

I wonder if it is a problem with your Hardware of the PC as the Logitech Headset is working in the 3.0 port. You could call Plantronics and see if you could get in touch with the technical team.

In the mean time, I would ask around to make sure once. Hold on tight!

^_^

eac · Sep 11, 2014

Hi, Blueelvis-
I have called Planronics tech support twice. They didn't have any info about this and were no help. Same with HP tech support. I am on my own to debug this, which is why I posted it on this site. Can you (or anyone else in the forum) help me to determine if there is a hardware problem? I don't want to ignore it beyond the time period in which I can return the PC, only to have it resurface in the future.

Since I have already done one return with HP, I have seen the same issue with two different (but identical) PCs. This suggests that it is some kind of incompatibility rather than a hardware defect, but I would like to be more sure.
Thanks again!

blueelvis · Sep 11, 2014

eac said:
Hi, Blueelvis-
I have called Planronics tech support twice. They didn't have any info about this and were no help. Same with HP tech support. I am on my own to debug this, which is why I posted it on this site. Can you (or anyone else in the forum) help me to determine if there is a hardware problem? I don't want to ignore it beyond the time period in which I can return the PC, only to have it resurface in the future.

Since I have already done one return with HP, I have seen the same issue with two different (but identical) PCs. This suggests that it is some kind of incompatibility rather than a hardware defect, but I would like to be more sure.
Thanks again!

Hi Eac ^_^,

Just got a reply from my friend :-

I have a Plantronics headset, I’ve never used it in the 3.0 slots, nor is there any need.
It seems to be either an issue with the USB 3.0 Extensible driver and the Plantronics gamecom driver.

The issue seems to be that DPCs related to USB 3.0 driver routines aren’t being completed properly, I suspect a bug in the code which was deferred.

A Kernel dump may or may not provide more insight.

So, I really wonder if you really would like to troubleshoot this. If you would really like it then I would need a Kernel or Complete Memory Dump file. It is located at :- "C:\Windows\Memory.DMP" .
It may be a big file so please make sure that you ZIP it up before uploading it.

BSOD: BAD_POOL_CALLER and DRIVER_IRQL_NOT_LESS_OR_EQUAL

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