Solved BSOD when multitasking or playing games

RayMan

New Member
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2
BSOD when multitasking or playing games on a new laptop

I just bought a new gaming laptop (Asus G750JM) a week ago, 3 days ago it started having BSODs while doing
multiple tasks at once like using photoshop and browsing with multiple tabs at the same time, also the first time it happened was while i was playing COD ghosts and now while i was trying to launch Dead space the laptop froze for a minute and then it displayed the BSOD. I have read on other forums that the problem was with the latest Nvidia driver 340.52 so i installed an older driver version from asus support website but i would still get the BSOD, so i installed the latest version again.

PS: while i was writing this thread i tried opening Nvidia geforce experience and the PC crashed again, please help!
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G750JM
    CPU
    i7 4700HQ
    Motherboard
    Asus
    Memory
    12GB
    Graphics Card(s)
    GEFORCE GTX 860M
    Browser
    Firefox
    Antivirus
    kaspersky
Hi RayMan & Welcome To the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
Code:
**************************Wed Sep  3 10:45:02.681 2014 (UTC + 5:30)**************************Loading Dump File [C:\SysnativeBSODApps\090314-27062-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
 
System Uptime: 0 days 0:15:11.409
 
Probably caused by : pci.sys
 
BugCheck 9F, {3, ffffe0003a3f1060, ffffd001a1531930, ffffe000398bba60}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0003a3f1060, Physical Device Object of the stack
Arg3: ffffd001a1531930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000398bba60, The blocked IRP
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
 
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  G750JM.205
 
  BIOS Release Date             02/11/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  G750JM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 17:10:34.632 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090214-24515-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
 
System Uptime: 0 days 0:33:54.358
 
Probably caused by : pci.sys
 
BugCheck 9F, {3, ffffe001027d4440, ffffd001a41f5930, ffffe001071f7b10}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe001027d4440, Physical Device Object of the stack
Arg3: ffffd001a41f5930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe001071f7b10, The blocked IRP
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x9F_3_IMAGE_pci.sys
 
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  G750JM.205
 
  BIOS Release Date             02/11/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  G750JM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 16:08:02.752 2014 (UTC + 5:30)**************************
Loading Dump File [C:\SysnativeBSODApps\090214-33031-01.dmp]
 
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
 
Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
 
System Uptime: 1 days 21:08:57.476
 
Probably caused by : pci.sys
 
BugCheck 9F, {3, ffffe000db207060, ffffd001a0caa930, ffffe000da1d3710}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
 
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe000db207060, Physical Device Object of the stack
Arg3: ffffd001a0caa930, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000da1d3710, The blocked IRP
BUGCHECK_STR:  0x9F
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_pci.sys
 
CPUID:        "Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz"
 
MaxSpeed:     2400
 
CurrentSpeed: 2394
 
  BIOS Version                  G750JM.205
 
  BIOS Release Date             02/11/2014
 
  Manufacturer                  ASUSTeK COMPUTER INC.
 
  Product Name                  G750JM
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Wed Sep  3 10:45:02.681 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]wdcsam64.sys                Wed Apr 16 14:09:08 2008 (4805BB2C)[/U][/B][/COLOR]
[B][U]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)[/U][/B]
[B][U]LGBusEnum.sys               Tue Nov 24 07:06:48 2009 (4B0B38B0)[/U][/B]
[B][U]LGVirHid.sys                Tue Nov 24 07:06:48 2009 (4B0B38B0)[/U][/B]
[B][U]AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)[/U][/B]
[B][U]GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)[/U][/B]
[B][U]btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)[/U][/B]
[B][U]kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)[/U][/B]
klwfp.sys                   Wed Feb 27 14:18:31 2013 (512DC85F)
kneps.sys                   Tue Mar  5 14:39:23 2013 (5135B643)
LGSHidFilt.Sys              Thu May 30 20:46:33 2013 (51A76D51)
atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
plctrl.sys                  Thu Jul 11 08:53:44 2013 (51DE2540)
klim6.sys                   Thu Jul 11 13:23:56 2013 (51DE6494)
L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
ETD.sys                     Thu Aug  1 13:09:54 2013 (51FA10CA)
bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
klkbdflt.sys                Thu Aug  8 18:38:54 2013 (52039866)
klmouflt.sys                Thu Aug  8 18:39:08 2013 (52039874)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
CSCrySec.sys                Wed Sep 18 12:10:54 2013 (52394AF6)
CSVirtualDiskDrv.sys        Wed Sep 18 12:12:18 2013 (52394B4A)
iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
btwavdt.sys                 Tue Oct  1 06:53:03 2013 (524A23F7)
btwaudio.sys                Tue Oct  1 06:55:30 2013 (524A248A)
btwrchid.sys                Tue Oct  1 06:55:58 2013 (524A24A6)
AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
kl1.sys                     Fri Oct 18 14:48:22 2013 (5260FCDE)
klflt.sys                   Tue Nov 26 18:07:39 2013 (52949613)
igdkmd64.sys                Thu Dec 19 02:19:12 2013 (52B20A48)
RTKVHD64.sys                Tue Dec 24 17:19:30 2013 (52B974CA)
bcmwl63a.sys                Wed Feb  5 15:55:42 2014 (52F211A6)
dump_iaStorA.sys            Wed Feb  5 21:37:11 2014 (52F261AF)
iaStorA.sys                 Wed Feb  5 21:37:11 2014 (52F261AF)
[COLOR=#ff0000][B][U]dtsoftbus01.sys             Wed Feb 19 20:13:17 2014 (5304C305)[/U][/B][/COLOR]
nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
klif.sys                    Fri May 16 22:00:24 2014 (53763D20)
idmwfp.sys                  Mon Jun  9 04:10:54 2014 (5394E676)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
NvStreamKms.sys             Fri Jul 25 17:05:56 2014 (53D2411C)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep  2 16:08:02.752 2014 (UTC + 5:30)**************************
iaStorA.sys                 Wed Sep 18 21:03:51 2013 (5239C7DF)
dump_iaStorA.sys            Wed Sep 18 21:03:51 2013 (5239C7DF)
nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=btwl2cap.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=klwfp.sys
http://www.carrona.org/drivers/driver.php?id=kneps.sys
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=plctrl.sys
http://www.carrona.org/drivers/driver.php?id=klim6.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=bcbtums.sys
http://www.carrona.org/drivers/driver.php?id=klkbdflt.sys
http://www.carrona.org/drivers/driver.php?id=klmouflt.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=btwampfl.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=CSCrySec.sys
http://www.carrona.org/drivers/driver.php?id=CSVirtualDiskDrv.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=btwavdt.sys
http://www.carrona.org/drivers/driver.php?id=btwaudio.sys
http://www.carrona.org/drivers/driver.php?id=btwrchid.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=kl1.sys
http://www.carrona.org/drivers/driver.php?id=klflt.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=klif.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

According to the Dump file, the bugcheck is the Driver_Power_State_Failure which means an IRP (Input/Output Request Packet) was held for too long which caused the Bugcheck.

The dump file revealed that the NVIDIA Driver was causing the problems. I would ask you to run the Display Driver Uninstaller from this **LINK** and then clean your NVIDIA Drivers. Once they have been uninstalled, please install the latest NVIDIA Driver from the ASUS Support website for which the link is over **HERE**. It appears that you have a NVIDIA Driver which is later than the version which has been supplied by ASUS. On laptops it is advised to install the Graphics Drivers from the OEM only as they are modified to work with laptops which have Graphic Switching.


Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
working fine without any crashes until now.. thank you so much, cheers :D
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G750JM
    CPU
    i7 4700HQ
    Motherboard
    Asus
    Memory
    12GB
    Graphics Card(s)
    GEFORCE GTX 860M
    Browser
    Firefox
    Antivirus
    kaspersky
working fine without any crashes until now.. thank you so much, cheers :D
Glad to hear that the issue has been resolved ^_^.

In case of any further problem, do not hesitate to post back ^_^ and thanks for the rep.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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