Solved Windows 8.1 BSOD upon sleep/wak DRIVER_POWER_STATE_FAILURE

nzabad · Sep 1, 2014

Hello Everyone,

I have been running into BSOD on Windows 8.1 while using my Lenovo IdeaPad Z410 laptop.

The main error reported through WhoCrashed is:

This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x9F (0x3, 0xFFFFE0005358E060, 0xFFFFD0008B1F0C80, 0xFFFFE000535099D0)
Error: DRIVER_POWER_STATE_FAILURE

This started almost a week ago and mostly upon going into sleep mode. Today at 11:36am GMT it happened again while doing some work, so it's getting frustrating.

I started looking into updating my drivers (so far Password Manager, Realtek Camera, and Lenovo Energy Manager) to the latest ones but need some help in identifying the culprit driver behind the crashes.

SF report is attached and includes dumps for all five crashes encountered.

Thanks,
Nehad

blueelvis · Sep 2, 2014

Hi nzabad & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

********************************************************************************                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


Use !analyze -v to get detailed debugging information.


BugCheck 9F, {3, ffffe0005358e060, ffffd0008b1f0c80, ffffe000535099d0}


Probably caused by : usbccgp.sys


Followup: MachineOwner
---------


3: kd> !irp ffffe000535099d0
Irp is active with 19 stacks 17 is current (= 0xffffe00053509f20)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    


			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  1 ffffe0005358e060 00000000 00000000-00000000    pending
	       \Driver\[COLOR=#ff0000][B][U]usbccgp[/U][/B][/COLOR]
			Args: 00041100 00000001 00000001 00000002
 [ 16, 2]   0 e1 ffffe00053108490 00000000 fffff802c271f2d8-ffffe00050ad5200 Success Error Cancel pending
	       \Driver\[COLOR=#ff0000][B][U]ksthunk[/U][/B][/COLOR]	nt!PopRequestCompletion
			Args: 00041100 00000001 00000001 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-ffffe00050ad5200    


			Args: 00000000 00000000 00000000 00000000
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************


DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe0005358e060, Physical Device Object of the stack
Arg3: ffffd0008b1f0c80, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffffe000535099d0, The blocked IRP


Debugging Details:
------------------




DRVPOWERSTATE_SUBCODE:  3


DRIVER_OBJECT: ffffe00053504240


IMAGE_NAME:  usbccgp.sys


DEBUG_FLR_IMAGE_TIMESTAMP:  52678625


MODULE_NAME: usbccgp


FAULTING_MODULE: fffff80185278000 usbccgp


CUSTOMER_CRASH_COUNT:  1


DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT


BUGCHECK_STR:  0x9F


PROCESS_NAME:  chrome.exe


CURRENT_IRQL:  2


ANALYSIS_VERSION: 6.3.9600.17237 (debuggers(dbg).140716-0327) amd64fre


DPC_STACK_BASE:  FFFFD0008B1F0FB0


STACK_TEXT:  
ffffd000`8b1f0c48 fffff802`c27fdc1e : 00000000`0000009f 00000000`00000003 ffffe000`5358e060 ffffd000`8b1f0c80 : nt!KeBugCheckEx
ffffd000`8b1f0c50 fffff802`c27fdb3e : ffffe000`50ad5200 ffffe000`4e16b060 ffffe000`53dc5080 fffff802`c265e240 : nt!PopIrpWatchdogBugcheck+0xde
ffffd000`8b1f0cb0 fffff802`c265a810 : 00000000`00000000 ffffd000`8b1f0e00 ffffe000`50ad5238 ffffe000`525c0f45 : nt!PopIrpWatchdog+0x32
ffffd000`8b1f0d00 fffff802`c27580d5 : 00000000`00000000 ffffd000`8b1c0180 ffffe000`4e200800 00000000`007dde68 : nt!KiRetireDpcList+0x4f0
ffffd000`8b1f0fb0 fffff802`c2757ed9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxRetireDpcList+0x5
ffffd000`a2575ac0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchInterruptContinue




STACK_COMMAND:  kb


FOLLOWUP_NAME:  MachineOwner


IMAGE_VERSION:  6.3.9600.16442


FAILURE_BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys


BUCKET_ID:  0x9F_3_POWER_DOWN_IMAGE_usbccgp.sys


ANALYSIS_SOURCE:  KM


FAILURE_ID_HASH_STRING:  km:0x9f_3_power_down_image_usbccgp.sys


FAILURE_ID_HASH:  {447d6c25-e30e-cab7-b8c4-6eeb621d3df1}


Followup: MachineOwner
---------

According to the dump files, it is the "KsThunk.sys" which is causing problems but since it is Kernel Streaming Driver of Windows, chance of it being at fault is extremely less. On checking your DxDiag report, it is associated with Lenovo Easy Camera.

So, I would advice you to remove the Lenovo Easy Camera software from your laptop and see if it BSOD's or not ^_^

nzabad · Sep 8, 2014

Hi blueelvis,

Thanks for looking into this. I have updated the Lenovo Easy Camera software and so far I have not seen any BSOD's.
I hope it's completely gone and will update in another week to confirm that the issue is resolved.

Regards,
Nehad

blueelvis · Sep 9, 2014

nzabad said:
Hi blueelvis,

Thanks for looking into this. I have updated the Lenovo Easy Camera software and so far I have not seen any BSOD's.
I hope it's completely gone and will update in another week to confirm that the issue is resolved.

Regards,
Nehad

Hi Nehad ^_^,

I am glad that the issue has been solved ^_^. Could you please mark this thread as SOLVED if your problem has solved?

Solved Windows 8.1 BSOD upon sleep/wak DRIVER_POWER_STATE_FAILURE

nzabad

New Member

My Computer

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blueelvis

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nzabad

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

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