BSOD in Win 8.1 Playing Steam Portal 2

HunterSeeker · Aug 21, 2014

Hi guys,

I'm getting BSODs when playing Portal 2 on steam 30 mins - 2 hours into the game). I'm using windows 8.1 (upgraded from 8.0 key) and have fairly new hardwares installed recently. Outside of Portal 2 I have not encountered any other BSOD errors, including a 6+ hours session in Tomb Raider 2013 which may rule out overheating etc.

I can't recall the error ID on the BSOD screen because it was fuzzy. But this happened twice today and yesterday. All I could find in the eventviewer is Kernel-Power and BugCheck

@~ 2014/8/21 21:44:36
@~ 2014/8/22 12:40:55

Thanks all!

blueelvis · Aug 22, 2014

Hi HunterSeeker & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the dump files for informative purposes :-

Code:

**************************Fri Aug 22 06:10:31.694 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for atikmdag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : atikmdag.sys ( atikmdag+28ece )
 
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]Unknown bugcheck code (a0000001)[/url]
 
BUGCHECK_STR:  0xA0000001
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+28ece
 
MaxSpeed:     3100
 
CurrentSpeed: 3093
 
  BIOS Version                  0404
 
  BIOS Release Date             05/08/2014
 
  Manufacturer                  ASUS
 
  Product Name                  All Series
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Aug 21 15:14:14.183 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for atikmdag.sys
 
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : atikmdag.sys ( atikmdag+28ece )
 
BugCheck A0000001, {5, 0, 0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#Example]Unknown bugcheck code (a0000001)[/url]
 
BUGCHECK_STR:  0xA0000001
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xA0000001_atikmdag+28ece
 
MaxSpeed:     3100
 
CurrentSpeed: 3093
 
  BIOS Version                  0404
 
  BIOS Release Date             05/08/2014
 
  Manufacturer                  ASUS
 
  Product Name                  All Series
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Fri Aug 22 06:10:31.694 2014 (UTC + 5:30)**************************
[U][B]AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
IOMap64.sys                 Tue Jul  2 13:57:47 2013 (51D28F03)
[/B][/U]intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
avkmgr.sys                  Mon Sep 16 16:44:23 2013 (5236E80F)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
TeeDriverx64.sys            Thu Mar 13 23:51:52 2014 (5321F740)
avipbb.sys                  Thu Mar 20 13:16:51 2014 (532A9CEB)
atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
avgntflt.sys                Wed Apr 30 22:04:29 2014 (53612615)
dump_iaStorA.sys            Sat May  3 04:36:56 2014 (53642510)
iaStorA.sys                 Sat May  3 04:36:56 2014 (53642510)
RTKVHD64.sys                Wed May 14 15:58:52 2014 (53734564)
e1d64x64.sys                Thu Jun 12 15:40:32 2014 (53997C98)

Please remove the ATI Display Driver using this **TOOL** and install the latest driver from your System Manufacturer.
If the problem is still not resolved then please remove the above highlighted ASUS Bloatware as they are known to cause problems. In some cases you would need to do a manual system wide search to find the driver and then rename it.
Please remove Avira using this **TOOL** till the time we are troubleshooting.

Let me know how it goes ^_^.

HunterSeeker · Aug 23, 2014

Hey Thanks Blueelvis. I will try your instructions and get back.

blueelvis · Aug 24, 2014

HunterSeeker said:
Hey Thanks Blueelvis. I will try your instructions and get back.

Sure thing, let me know how things go ^_^.

BSOD in Win 8.1 Playing Steam Portal 2

HunterSeeker

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

HunterSeeker

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One