Unexpected shutdown with Bugcheck 1001

Malickfan86 · Aug 21, 2014

I put the computer to sleep two days ago. I turned it on today to find it was off as of a few minutes after I put it to sleep. I'm not sure how or why this happened, or if it will continue to happen.

I should add that the battery was nearly full at the time so that can't be the problem.

blueelvis · Aug 22, 2014

Hi MalickFan86 ^_^,

I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

Code:

**************************Fri Aug 22 03:48:48.127 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt!KiSwapThread+152 )
 
BugCheck 3B, {c0000005, fffff801ce85cc72, ffffd000b2d61a50, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  explorer.exe
 
FAILURE_BUCKET_ID:  0x3B_nt!KiSwapThread
 
MaxSpeed:     2200
 
CurrentSpeed: 2195
 
  BIOS Version                  F.25
 
  BIOS Release Date             01/21/2013
 
  Manufacturer                  Hewlett-Packard
 
  Product Name                  HP ENVY m6 Notebook PC
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Below is a list of 3rd party drivers present on your system :-

Code:

**************************Fri Aug 22 03:48:48.127 2014 (UTC + 5:30)**************************
[U][B]afcdp.sys                    Wed Jul 20 20:16:03 2011 (4E26EA2B)
CLVirtualDrive.sys           Mon Dec 26 18:56:47 2011 (4EF87617)
PxHlpa64.sys                 Tue Apr 24 22:56:29 2012 (4F96E245)
GEARAspiWDM.sys              Fri May  4 01:26:17 2012 (4FA2E2E1)
Sahdad64.sys                 Sat Jun  2 06:27:08 2012 (4FC964E4)
Saibad64.sys                 Sat Jun  2 06:27:13 2012 (4FC964E9)
SaibVdAd64.sys               Sat Jun  2 06:27:18 2012 (4FC964EE)
RtsBaStor.sys                Mon Jul 30 11:38:03 2012 (501624C3)
fltsrv.sys                   Mon Jul 30 14:15:25 2012 (501649A5)
Rt630x64.sys                 Mon Jul 30 21:33:12 2012 (5016B040)
snapman.sys                  Fri Aug 10 14:44:04 2012 (5024D0DC)
WirelessButtonDriver64.sys   Thu Aug 30 08:41:29 2012 (503ED9E1)
igdpmd64.sys                 Mon Sep  3 09:03:39 2012 (50442513)
atikmpag.sys                 Tue Sep 18 11:42:40 2012 (505810D8)
atikmdag.sys                 Tue Sep 18 12:48:26 2012 (50582042)
hpdskflt.sys                 Mon Sep 24 21:01:14 2012 (50607CC2)
Accelerometer.sys            Mon Sep 24 21:01:45 2012 (50607CE1)
stwrt64.sys                  Thu Oct 25 09:28:55 2012 (5088B8FF)
HECIx64.sys                  Tue Dec 18 01:02:21 2012 (50CF7345)
[/B][/U]sgfxl64.sys                  Fri Jan 11 00:27:36 2013 (50EF0F20)
sgfxk64.sys                  Fri Jan 11 00:27:43 2013 (50EF0F27)
tib.sys                      Wed Mar 20 14:30:38 2013 (51497AB6)
iBtFltCoex.sys               Thu Apr 18 19:47:24 2013 (51700074)
SynTP.sys                    Wed Apr 24 06:04:23 2013 (5177288F)
Smb_driver_Intel.sys         Wed Apr 24 06:06:19 2013 (51772903)
intelppm.sys                 Thu Aug 22 14:16:35 2013 (5215CFEB)
BthHfAud.sys                 Thu Aug 22 17:08:26 2013 (5215F832)
BthA2DP.sys                  Thu Aug 22 17:08:30 2013 (5215F836)
agp440.sys                   Thu Aug 22 17:09:35 2013 (5215F877)
nv_agp.sys                   Thu Aug 22 17:09:38 2013 (5215F87A)
NETwew00.sys                 Fri Aug 23 02:50:34 2013 (521680A2)
dump_iaStorA.sys             Tue Oct 29 02:45:26 2013 (526ED3EE)
iaStorA.sys                  Tue Oct 29 02:45:26 2013 (526ED3EE)
btmaux.sys                   Thu Nov  7 09:54:38 2013 (527B1606)
btmhsf.sys                   Wed Dec 11 01:50:57 2013 (52A777A9)
LHidEqd.Sys                  Wed Mar 19 05:50:53 2014 (5328E2E5)
LEqdUsb.Sys                  Wed Mar 19 05:50:55 2014 (5328E2E7)
LMouFilt.Sys                 Wed Mar 19 05:51:03 2014 (5328E2EF)
LHidFilt.Sys                 Wed Mar 19 05:51:03 2014 (5328E2EF)

Please remove Acronis till the time we are troubleshooting.
Please update all the drivers above which have been highlighted in BOLD.
If the BSOD's do not stop, please run Driver Verifier according to this **GUIDE**.

Let me know how it goes ^_^.

Malickfan86 · Aug 22, 2014

I have a feeling it has to do with my BlackBerry Desktop Software 7.0. I removed it and it didn't prompt me to restart.

Otherwise my system has been running great with no BSODs. I've noticed that the highlighted drivers are mostly pre installed and there are no updates available through HP.

blueelvis · Aug 23, 2014

Malickfan86 said:
I have a feeling it has to do with my BlackBerry Desktop Software 7.0. I removed it and it didn't prompt me to restart.

Otherwise my system has been running great with no BSODs. I've noticed that the highlighted drivers are mostly pre installed and there are no updates available through HP.

Test your system thoroughly and let me know if any BSOD's occur or not ^_^. If no BSOD's occur then please mark this thread as Solved.

Malickfan86 · Aug 24, 2014

No, it's not solved. Unfortunately I had a BSOD when I woke it up just now.

Please take a look at my minidump file.

Before I start Driver Verifier or remove Acronis, I am going to experiment with my old BlackBerry remnants, since that seems to be what initially caused these issues. I removed the software with Revo Uninstaller, but a few things were left behind. The Bluetooth device remained so I removed that. Then I went into Device Manager, unhid inactive devices, and then subsequently found and uninstalled BlackBerry drivers under the headings "BlackBerry," "Bluetooth," "Disk Drives," "Other Devices," and "Portable Devices."

Normally when I wake my computer up, my Bluetooth activates and tries to connect to a device. Since my BlackBerry was my first device to connect to this computer, it would make sense for it to look for that first. Removing the BDS software, though, some of the files to connect to it are probably missing, hence the BSODs.

This seems plausible to me. I will continue to use it and see if I have anymore.

If I do, I will remove Acronis and then run Driver Verifier.

EDIT: So far so good! I put my computer to sleep and woke it up twice with no issues. I will update in a few days and let you know if it remains this way.

blueelvis · Aug 24, 2014

Hi Malickfan86 ^_^,

First of all, I must say impressive work. It is nice to see that you are actively searching for the problem as well. Such software are very difficult to remove completely as there are just too many files, services and drivers accompanying it.

Let me know how it goes ^_^. In case of further BSOD's I would like to see a freshly generated SF Diagnostic ZIP File so that it could be analyzed ^_^.

Unexpected shutdown with Bugcheck 1001

Malickfan86

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