Windows 8 and 8.1 Forums

BSOD System Thread Exception Not Handled Error/Nvidea Card

  1. #1

    Posts : 18
    Windows 8.1

    BSOD System Thread Exception Not Handled Error/Nvidea Card

    Hello forum,
    So I just updated my Nvidea graphics card, and for some reason after restarting my laptop, in order to install these files to the system, the "System Thread Exception Not Handled" Blue screen error flashed on my screen, and later redirected me to an automatic repair screen, which attempted to fix this issue.
    I ended up restarting the laptop on safe mode, uninstall my Nvidea graphics card and completely reinstall it from scratch.
    But for some reason it keeps giving me the same error each time I restart my laptop.
    After some research online, apparently there's an issue with Avast and Nvidea?
    You will find attached the SF Diagnostic Tool grab all option files needed to view the issue at hand.
    Any help would greatly be helpful.
    Many are saying that I've not been installing the corrent drivers, but that's not possible, as it's directly from the MSI website (GT70 0NE) linked to the official Nvidea website, saying that the driver includes my graphics card (680M).
    While other people are saying that maybe Avast is causing some issue towards the graphics card?
    I have the Avast 2014 Professional Antivirus.
    Laptop Specs:
    Windows 8.1
    MSI Dragon Edition 2, GT70 0NE, Intel Core i7-3630QM CPU @ 2.40 GHz 64 bit
    NVIDIA GeForce GTX680M
    Intel HD Graphics 4000

    Any help would greatly be appreciated, I'm currently running my laptop without the nVidea Graphics Card Drivers, and seems to be fine so far.

      My System SpecsSystem Spec

  2. #2

    Posts : 18
    Windows 8.1

      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I understand that this is a very important problem for you and that you'd like it solved as soon as is possible. But there are other circumstances that you may not be aware of. Please read this pinned topic about waiting for a response: Have you been waiting for a response?

    Does your laptop have integrated/dual graphics (most have an Intel graphics chip and another graphics chip)
    In those circumstances I do not recommend installing the graphics driver from nVidia - but rather recommend the one from MSI as it may have special "tweaks" that make it work alongside the Intel chip (I'm uncertain which one you have installed).
    Fully uninstalling the nVidia graphics drivers and then installing the MSI version may help.
    Also, checking in Device Manager for problems with video may show that this is the problem (it's how I found out that my laptop had this exact problem).

    Here's a link to what I think is the correct download page for your system: MSI Global - Computer, Laptop, Notebook, Desktop, Motherboard, Graphics and more Install the VGA drivers AFTER removing the nVidia drivers.

    All of the above is based on the details in your post. Now I'll move on to doing the analysis of the reports that you submitted......

    Your BIOS dates from 2012, there are 2014 versions available at the MSI website. If possible, use the "inside Windows" flash mechanism (if your OEM provides one) - you're much less likely to have problems with a flash done this way. If you must flash the BIOS outside of Windows, please be advised that it is a very unforgiving process - and one mistake can physically damage your motherboard. If possible, use the "inside Windows" flash mechanism (if your OEM provides one).

    At times the Killer Network Manager may cause BSOD problems (this may not be a problem, I wrote this "just in case", and I find the Network Manager early in reviewing the reports - well before I run the memory dumps):
    NOTE: See this link first: BSOD while playing on msi gt70 dragon edition 2 (thanks to kaelaan) It appears that the Killer Service problem was solved with the latest release of the Qualcomm versions of the drivers (so try updating to a version dated from later in 2014).
    The Qualcomm Atheros Killer Service/KillerNetManager is known to cause BSOD's. Please follow the workaround instructions here:
    First, open the Run dialog (Win + R keys) and type in "services.msc" (without the quotes) and press Enter
    Scroll down and locate the "Qualcomm Atheros Killer Service" and right click on it. Select "Stop"
    Right click on it again and this time select "Properties"
    In the dropdown box for "Startup type", select "Disabled", then click on the "OK" button at the bottom of the window

    Next, open Task Manager (right click on TaskBar and select "Task Manager")
    Click on the "More details" dropdown (if present)
    Click on the "Startup" tab
    Scroll down and locate the "KillerNetManager" entry, right click on it and select "Disable"
    There may also be an Install Shield (with the Killer gaming K next to it), if so Right click on it and select "Disable"
    Finally, restart the system in order for the changes to take affect.
    At times the Killer Network Manager will continue to load. If so, it's usually listed in the MSINFO32...Software Environment...Startup Programs section. If it is, please try this:
    It may be that the instructions aren't stopping everything.
    In some cases, there's a program running out of the Program Files/Program Files (x86) directory.
    "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" (NOTE: killer~1.exe is most likely killernetmanager.exe)
    In other cases, there's a program running out of c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe (the long string of letters and numbers may change)

    Here's some things to try
    1) Please see if there are any entries in the Startup tab of Task Manager that are related to Qualcomm/Atheros/Killer Network Manager (and NOT the card itself) and disable them (please let us know what you find) Be careful as the wrong selection can disable the network card.
    2) Check in "msconfig" for any entries that aren't in the Startup tab of Task Manager. Let us know if you find any Qualcomm/Atheros/Killer entries there (we'll disable them differently if they are there).
    3) Locate the "c:\program files\qualcomm atheros\killer network manager\killer~1.exe" and rename the .exe to .BAD (the killer~1 is actually a filename that starts with killer and ends with .exe) There will be an error in event viewer, but it'll stop the bugger from loading.
    4) Locate the "c:\windows\installer\{Long string of letters, numbers, and dashes}\networkmanager.exe_130c27d738f34c89bddf21bcfd74b56d.exe" entry and rename the last .exe to .BAD (the long string of letters and numbers may change)

    Just FYI - here are the MSI workaround instructions: MSI USA - Online Technical Support FAQ
    In this case the memory dump appears to show a low-level problem with the nVidia video
    This can be a hardware problem, a compatibility problem, or even a driver problem.
    As the nVidia drivers date from 2014, I suspect that my first supposition was correct (that you can't use the video drivers from nVidia - and must use those from MSI)

    - uninstall the Intel graphics drivers from the system
    - uninstall the nVidia drivers from the system
    - remove remnants of the nVidia drivers left on your system:
    - download and install the Intel and nvidia graphics drivers from the MSI website

    While you're at the MSI website, you might as well update the rest of your drivers (particularly the Broadcom Killer drivers - and don't forget to see the note above about the Killer Network Manager!).

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all (check in order to be sure that you have them all)
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Tue Aug 12 22:49:53.947 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\081214-12734-01.dmp]
    Windows 8 Kernel Version 9200 MP (8 procs) Free x64
    Built by: 9200.16581.amd64fre.win8_gdr.130410-1505
    System Uptime:0 days 0:00:08.746
    *** WARNING: Unable to verify timestamp for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvkflt.sys
    *** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
    Probably caused by :nvkflt.sys ( nvkflt+37c2 )
    BugCheck 1000007E, {ffffffffc0000005, 0, fffff8800354b9a8, fffff8800354b1e0}
    Arg1: ffffffffc0000005, The exception code that was not handled
    Arg2: 0000000000000000, The address that the exception occurred at
    Arg3: fffff8800354b9a8, Exception Record Address
    Arg4: fffff8800354b1e0, Context Record Address
    PROCESS_NAME:  System
    CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
    MaxSpeed:     2400
    CurrentSpeed: 2395
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue Aug 12 22:49:53.947 2014 (UTC - 4:00)**************************
    bwcW8x64.sys                Mon Sep 24 16:37:14 2012 (5060C47A)
    dump_iaStorA.sys            Mon Mar 18 19:36:36 2013 (5147A504)
    iaStorA.sys                 Mon Mar 18 19:36:36 2013 (5147A504)
    nvkflt.sys                  Wed Mar 27 17:35:52 2013 (51536638)
    nvpciflt.sys                Wed Jul  2 13:34:06 2014 (53B4428E)
    nvlddmkm.sys                Wed Jul  2 13:42:02 2014 (53B4446A)
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    PS - FWIW, I see no involvement of the Avast drivers in the memory dump.
      My System SpecsSystem Spec

  5. #5

    Posts : 18
    Windows 8.1

    Dear Usasma,
    let me start off by thanking you for the time you put into helping me out with my dilema.
    I have managed to prevent the OS from crashing with the previous error mentioned along with the BSOD by following these instructions from this thread:
    BSOD while installing drivers of gtx 780
    I uninstalled the previous nVidea profiles, including avast.
    And have also reinstalled the nvidea files from the website.
    Everything seems to be running fine now.
    As for the Killer network, I have disabled all the features it offers, does updating the nessecary files fix the issue it causes?
    As for the BIOS, I'm not entirely sure how to do that, as I've heard it causes multiple issues, including permenantely loosing your motherboard.
    Also, the official link for the MSI website is this one, as this is the one registered with my product:
    MSI Global - Computer, Laptop, Notebook, Desktop, Motherboard, Graphics and more
    Please get back to me on your suggestions.
    I also couldn't figure out which hardware diagnostic test i should run from the website you mentioned, as there are multiple options.
    Thank you again for your time and effort, I greatly appreciate it.
      My System SpecsSystem Spec

  6. #6

    Posts : 18
    Windows 8.1

    P.S. It also seems that my RAID memory is out of date, does this effect its performance in any way?
    The one I have installed is a 6/21/2006 version, and it seems that there's an upgrade to a 2012 version.
      My System SpecsSystem Spec

  7. #7

    Posts : 18
    Windows 8.1

    PPS My laptop does indeed have a dual graphic card, one for intel, the other for nvidea
      My System SpecsSystem Spec

  8. #8

    Posts : 18
    Windows 8.1

    PPPS I haven't fully understood this part, "If possible, use the "inside Windows" flash mechanism (if your OEM provides one)"
    Can you please elaborate on this point. As I don't fully understand the mechanics behind BIOS flashing. Inside or outside windows.
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'm not familiar with MSI systems, but most manufacturer's include an update program. This program makes it possible to update your BIOS/UEFI by running it while you're on your Desktop.
    I was not able to find such a program for your system, but I did find this link on how to update the UEFI (from MSI):

    There are the diagnostics at the link I gave you. Please run them all:
    - MemTest (run MemTest86+)
    - Hard drive (run one of these - it depends on the manufacturer of your hard drive)
    - Anti-malware (run one of these)
    - Furmark (video)
    - Prime95
    - more video tests
    - CPU stress tests (run one of these)

    Where did you find the information on your RAID memory being out of date?
    Where did you get the 6/21/2006 date?
    The storage drivers that I can see in the MSINFO32 report date from 2012 and 2013
    If this is a download from the MSI site, it won't hurt to install it (but it may refuse to install since you likely have a more recent version installed).
      My System SpecsSystem Spec

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