Solved BSOD when playing games

Kingzolo

New Member
Messages
12
Hey guys im a new member og this community and i hope you can help me out :)

My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to [FONT=Segoe UI, Arial]ntoskrnl.exe and [/FONT][FONT=Segoe UI, Arial]ntkrnlmp.exe when i look in "whocrashed"

Im not very technical so i don't know how to read the logs properly, thats why im here. Thanks in advance!

I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest). Tell me if i need to upload more stuff :)


[/FONT]
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
Hi Kingzolo & Welcome to the forums ^_^,

I have analyzed your dump files and below has been provided an analysis of the for informative purposes :-
Code:
**************************Tue Aug  5 14:53:12.858 2014 (UTC + 5:30)**************************
Probably caused by : hardware ( nt!KiSwapThread+13 )
 
BugCheck A, {132ad534934, 2, 1, fffff800b9656be3}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  EliteDangerous
 
FAILURE_BUCKET_ID:  IP_MISALIGNED
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F7
 
  BIOS Release Date             05/02/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Aug  4 01:24:35.654 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
 
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 
Probably caused by : nvlddmkm.sys ( nvlddmkm+cfb60 )
 
BugCheck D1, {0, b, 8, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
PROCESS_NAME:  EliteDangerous
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  AV_CODE_AV_NULL_IP_nvlddmkm+cfb60
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F7
 
  BIOS Release Date             05/02/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  2 16:27:08.094 2014 (UTC + 5:30)**************************
*** WARNING: Unable to verify timestamp for NETwbw02.sys
 
*** ERROR: Module load completed but symbols could not be loaded for NETwbw02.sys
 
Probably caused by : NETwbw02.sys ( NETwbw02+1e8b34 )
 
BugCheck D1, {1, 2, 1, fffff800de8b69ca}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  EliteDangerous
 
FAILURE_BUCKET_ID:  AV_NETwbw02+1e8b34
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F7
 
  BIOS Release Date             05/02/2014
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Aug  1 15:42:59.468 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2ec06 )
 
BugCheck A0, {702, 0, 0, fffff800bd35b180}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000A0]INTERNAL_POWER_ERROR (a0)[/url]
 
BUGCHECK_STR:  0xA0
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xA0_nt!_??_::FNODOBFM::_string_
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 30 21:44:33.619 2014 (UTC + 5:30)**************************
Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+e7 )
 
BugCheck 1A, {403, fffff680002c5210, 8a30000000001867, fffff680002c5ff8}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001A]MEMORY_MANAGEMENT (1a)[/url]
 
BUGCHECK_STR:  0x1a_403
 
PROCESS_NAME:  EliteDangerous
 
FAILURE_BUCKET_ID:  0x1a_403_dxgmms1!VIDMM_PROCESS_HEAP::Free
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 30 17:36:28.411 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt!EtwpSwitchBuffer+6c )
 
BugCheck A, {bf645060, 6, 0, fffff8020493e628}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  AV_nt!EtwpSwitchBuffer
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 30 14:59:13.637 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+26fae )
 
BugCheck 4E, {2, 67344, 22dfff, 1}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000004E]PFN_LIST_CORRUPT (4e)[/url]
 
BUGCHECK_STR:  0x4E_2
 
PROCESS_NAME:  EliteDangerous
 
FAILURE_BUCKET_ID:  0x4E_2_nt!_??_::FNODOBFM::_string_
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jul 28 17:48:47.480 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+2ec06 )
 
BugCheck A0, {702, 0, 0, fffff803264ee180}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000A0]INTERNAL_POWER_ERROR (a0)[/url]
 
BUGCHECK_STR:  0xA0
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xA0_nt!_??_::FNODOBFM::_string_
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Jul 25 23:57:20.591 2014 (UTC + 5:30)**************************
Probably caused by : ntkrnlmp.exe ( nt!RtlpGetStackLimits+ee )
 
BugCheck C4, {91, 0, ffffd000371212c0, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
 
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
 
BUGCHECK_STR:  0xc4_91
 
PROCESS_NAME:  System
 
FAILURE_BUCKET_ID:  0xc4_91_nt!RtlpGetStackLimits
 
MaxSpeed:     3400
 
CurrentSpeed: 3392
 
  BIOS Version                  F4
 
  BIOS Release Date             08/03/2013
 
  Manufacturer                  Gigabyte Technology Co., Ltd.
 
  Product Name                  H87N-WIFI
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Tue Aug  5 14:53:12.858 2014 (UTC + 5:30)**************************
[COLOR=#ff0000][B][U]gdrv.sys                    Fri Mar 13 08:52:29 2009 (49B9D175)
[/U][/B][/COLOR]e1i63x64.sys                Wed Mar 20 13:07:29 2013 (51496739)
L1C63x64.sys                Mon Apr  1 08:45:17 2013 (5158FBC5)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
BthA2DP.sys                 Thu Aug 22 17:08:30 2013 (5215F836)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
NETwbw02.sys                Thu Sep 19 13:10:12 2013 (523AAA5C)
iwdbus.sys                  Fri Mar 14 03:29:14 2014 (53222A32)
igdkmd64.sys                Sat May 17 09:47:35 2014 (5376E2DF)
nvlddmkm.sys                Wed Jul  2 23:12:02 2014 (53B4446A)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Aug  2 16:27:08.094 2014 (UTC + 5:30)**************************
RTCore64.sys                Mon Mar 11 11:02:06 2013 (513D6C56)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 30 21:44:33.619 2014 (UTC + 5:30)**************************
nvlddmkm.sys                Thu Sep 12 10:46:00 2013 (52314E10)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul 30 14:59:13.637 2014 (UTC + 5:30)**************************
nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
http://www.carrona.org/drivers/driver.php?id=gdrv.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=BthA2DP.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=NETwbw02.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=RTCore64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

Please follow the below steps :-

  1. Please remove Gigabyte Easy Saver - mobo power utility driver as it is known to cause BSOD's. Once you have uninstalled the software, make sure that the "gdrv.sys" is not present on your system after a restart. You could check this by Uninstalling the software, restarting the system and then searching your computer for this driver file.
  2. Please remove your NVIDIA Drivers using this **TOOL** and then install the latest BETA drivers from NVIDIA Website.
  3. Please check Gigabyte Support page for your system and see if there are any other available updates or not.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi blueelvis
ty for the warm welcome and ty for your quck answer its very much apreciated! :)

1. I tried finding the gigabyte software you where talking about but i can only seem to find the gdrv.sys file and not the actual software. Should i just remove that file and that shuold do the trick?

2. Im already running the latest WHQL Driver from nvidia, should i rarther roll back to the recent beta instead?

3. There is some drivers avalible for my MOBO when i use my gigabyte utility software as seen on my links, do i need to install those?

imgur: the simple image sharer
imgur: the simple image sharer

Thanks again!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
Hi blueelvis
ty for the warm welcome and ty for your quck answer its very much apreciated! :)

1. I tried finding the gigabyte software you where talking about but i can only seem to find the gdrv.sys file and not the actual software. Should i just remove that file and that shuold do the trick?

2. Im already running the latest WHQL Driver from nvidia, should i rarther roll back to the recent beta instead?

3. There is some drivers avalible for my MOBO when i use my gigabyte utility software as seen on my links, do i need to install those?

imgur: the simple image sharer
imgur: the simple image sharer

Thanks again!

1. Simply search the file and then rename the file to something else. If that does not do the trick and it is still re-generating, let me know and I would give you further instructions related to it.

2. Let us complete the first step and see. I asked this because in many cases, the dump file pointed out Direct X and your NVIDIA Driver at fault so we cannot ignore it in case the problem is still not solved.

3. I would suggest you to update the Drivers.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hello again!

Ive done as u surgested, so now i guess we i will play the waiting game for a few days and then get back to you, ty so much for your help so far :)

EDIT: The gdrv.sys file regenerated it self at once how to i permenently remove or delete it?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
Hi KingZolo ^_^,

Please follow the below steps to disable the regeneration of that file :-

  1. Press the "Windows Key + R" to open up the Run Prompt and then type in "Services.msc". This would open the Services Dialog Box.
  2. Search for the GDRV Service. Right click on it and then click on the Properties.
  3. Once the properties dialog box is open, in front of the Startup Type label, there would be the dropdown combobox to select the options. Click on it and then select "DISABLED".
  4. Click on "OK". Once you have done this, rename the "gdrv.sys" and then restart and see if it is regenerating or not.

What you could do is also test the system if it is stable or not by simply removing the "gdrv.sys" and then not restarting the system and testing it for stability.

If you see various Gigabyte services, please post the list and I would tell you which ones to disable ^_^.

Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Again Blueelvis :)

The GDRV.SYS file is nowhere to be find under "services.msc" the only Gigabyte service i could find in there was "Gigabyte Adjust" which seems to be related to Gigabyte app center and its already disabled. I can see when browsing that the file belongs to a proram named "gigabyte tools" which i can't find on my computer what means i cant uninstall it either.

I tried renaming the gdrv.sys file as administrator as well with no luck, it still regenerate :(

Whats the next step :)
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
Hi Again Blueelvis :)

The GDRV.SYS file is nowhere to be find under "services.msc" the only Gigabyte service i could find in there was "Gigabyte Adjust" which seems to be related to Gigabyte app center and its already disabled. I can see when browsing that the file belongs to a proram named "gigabyte tools" which i can't find on my computer what means i cant uninstall it either.

I tried renaming the gdrv.sys file as administrator as well with no luck, it still regenerate :(

Whats the next step :)

Hi Kingzolo,

Uninstall any MSI software on your system and see if the file is still regenerating or not. By the way, does your system crash if you delete and file and then keep on using the system without a restart?


Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
That damn stubborn file keep regenerating it self no matter what i do :)

When i delete the file i can keep using the system, the file first regenerate it self when restarting.

Ive deleted all MSI software and the install files.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
That damn stubborn file keep regenerating it self no matter what i do :)

When i delete the file i can keep using the system, the file first regenerate it self when restarting.

Ive deleted all MSI software and the install files.
There must be a Service in the Services.msc which is running and regenerating the file (According to me!). Open up the Services Dialog Box, click on Action and then click on Export List. Save the text file by giving it a name and then attach it in your next post please so that I could see which service is left out from MSI which is still running.

Also, the service which you need to disable would be titled only as "gdrv" (As per your Event Logs), so search again in the Services Control Box and see if you could find it and disable it :)


If the crashes are still occurring, I would need a freshly generated SF Diagnostic ZIP file as well to analyze further ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Here is the log :)

EDIT: uploaded a new list which is more easy to look at :)
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
    Keyboard
    Delatco
    Mouse
    Razor deathadder
    Antivirus
    None
Here is the log :)

EDIT: uploaded a new list which is more easy to look at :)

There is a service called "Gigabyte Adjust" which is present in the log file. Disable that using the same instructions in my previous post and see if the regeneration stops or not. By the way, does the PC crash if the GDRV.sys is deleted and you play games without restarting the system?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
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    Intel HD 3000 B-)
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The Gigabyte Adjust is already disabled.

I will try and delete the gdrv file as you surgest and use/game on the computer without restarting to see if i can get a crash. Might take som days as im quite busy with work and baby atm :) Ill let u know how it goes! Thanks for all the advice so far :)
 

My Computer

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  • OS
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The Gigabyte Adjust is already disabled.

I will try and delete the gdrv file as you surgest and use/game on the computer without restarting to see if i can get a crash. Might take som days as im quite busy with work and baby atm :) Ill let u know how it goes! Thanks for all the advice so far :)

Hmm that is very strange. Congrats for the baby ^_^ and say Hi from my side as well :p

Let me know how it goes. In the mean while I will research about the "gdrv.sys".
 

My Computer

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    Core I5 2430M @ 2.4GHz
    Memory
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    Intel HD 3000 B-)
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Hi BE.

I havent had any BSOD since i installed to MOBO drivers avalible, havent had much time to play thuogh. I will still let you know if i hit another, seems there is no difference whenever gdrv.sys i prensent or not :)

I had some crash to desktop though, if u have the time i would love if you would analyze them for me, ill upload the latests dumps!
 

My Computer

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  • OS
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    Computer type
    PC/Desktop
    System Manufacturer/Model
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    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
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    1980x1024
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    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
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    Delatco
    Mouse
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Hi BE.

I havent had any BSOD since i installed to MOBO drivers avalible, havent had much time to play thuogh. I will still let you know if i hit another, seems there is no difference whenever gdrv.sys i prensent or not :)

I had some crash to desktop though, if u have the time i would love if you would analyze them for me, ill upload the latests dumps!

Hi Kingzolo,

Unfortunately whenever I try to open the Dump files using WinDBG, it gets hung and stops responding for like 10 minutes and after that there is no information which is generated by it. Even BlueScreen Viewer is not recognizing these files as Dump files, So I don't think I would be able to provide Help in this case :(

You would have to contact the Software's support team for getting support for this one. But in case of any blue screens do post back and we would see what can be done ;)
 

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    8 GB DDR3 @ 1600MHz Dual Channel ^_^
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    Intel HD 3000 B-)
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Oh how wierd, im abel to open them my self in windbg im just not abel to analyze them as i dont have the skills :)
 

My Computer

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  • OS
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    System Manufacturer/Model
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    Graphics Card(s)
    MSI Geforce GTX770 2GB
    Sound Card
    Onboard
    Monitor(s) Displays
    AOC G2460P
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    Delatco
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Oh how wierd, im abel to open them my self in windbg im just not abel to analyze them as i dont have the skills :)

I will try it again. Could you please copy-paste what you see in the WinDBG once you type in "analyze -v" so that I could see what is happening at least.
 

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Sure will do mate - Here it is :)

This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(1178.358): Access violation - code c0000005 (first/second chance not available)
eax=00000000 ebx=43a3ee88 ecx=000000ea edx=1865b9d8 esi=00000000 edi=43a3ee88
eip=770cd4bc esp=43a3ee48 ebp=43a3eeac iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206
ntdll!NtDelayExecution+0xc:
770cd4bc c20800 ret 8
0:001> analyze -v
Couldn't resolve error at 'nalyze -v'
0:001> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************


*** WARNING: Unable to verify timestamp for nvwgf2um.dll
*** ERROR: Module load completed but symbols could not be loaded for nvwgf2um.dll
*** WARNING: Unable to verify timestamp for XAudio2_7.dll


FAULTING_IP:
EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+12fe40
00d3b8b0 8b09 mov ecx,dword ptr [ecx]


EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00d3b8b0 (EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x0012fe40)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 000000ea
Attempt to read from address 000000ea


CONTEXT: 00000000 -- (.cxr 0x0;r)
eax=00000000 ebx=43a3ee88 ecx=000000ea edx=1865b9d8 esi=00000000 edi=43a3ee88
eip=770cd4bc esp=43a3ee48 ebp=43a3eeac iopl=0 nv up ei pl nz na pe nc
cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000206
ntdll!NtDelayExecution+0xc:
770cd4bc c20800 ret 8


DEFAULT_BUCKET_ID: NULL_CLASS_PTR_READ


PROCESS_NAME: EliteDangerous.exe


ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.


EXCEPTION_PARAMETER1: 00000000


EXCEPTION_PARAMETER2: 000000ea


READ_ADDRESS: 000000ea


FOLLOWUP_IP:
EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+12fe40
00d3b8b0 8b09 mov ecx,dword ptr [ecx]


APPLICATION_VERIFIER_FLAGS: 0


APP: elitedangerous.exe


ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre


FAULTING_THREAD: 00000358


PRIMARY_PROBLEM_CLASS: NULL_CLASS_PTR_READ


BUGCHECK_STR: APPLICATION_FAULT_NULL_CLASS_PTR_READ


LAST_CONTROL_TRANSFER: from 00d2a1a8 to 00d3b8b0


STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
43a3f598 00d2a1a8 43a3f608 07a1a409 00000000 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x12fe40
43a3f630 00d08b39 00000008 43a3f600 3f800000 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x11e738
43a3f64c 00d283b2 195315c4 43a3f66c 13cfd8c0 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0xfd0c9
43a3f67c 00d08b39 00000003 0000008b 00000000 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x11c942
43a3f694 00d27b39 13cfd8c0 040c2200 0376d820 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0xfd0c9
43a3f6ac 00d32b18 43a3f6d8 43a3f600 0376d820 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x11c0c9
00000000 00000000 00000000 00000000 00000000 EliteDangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+0x1270a8




STACK_COMMAND: ~1s; .ecxr ; kb


SYMBOL_STACK_INDEX: 0


SYMBOL_NAME: elitedangerous!Scaleform::Render::Matrix4x4<float>::SetIdentity+12fe40


FOLLOWUP_NAME: MachineOwner


MODULE_NAME: EliteDangerous


IMAGE_NAME: EliteDangerous.exe


DEBUG_FLR_IMAGE_TIMESTAMP: 53db828b


FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_EliteDangerous.exe!Scaleform::Render::Matrix4x4_float_::SetIdentity


BUCKET_ID: APPLICATION_FAULT_NULL_CLASS_PTR_READ_elitedangerous!Scaleform::Render::Matrix4x4_float_::SetIdentity+12fe40


ANALYSIS_SOURCE: UM


FAILURE_ID_HASH_STRING: um:null_class_ptr_read_c0000005_elitedangerous.exe!scaleform::render::matrix4x4_float_::setidentity


FAILURE_ID_HASH: {78961d98-b0f6-fac7-0231-f15e401d87b5}


Followup: MachineOwner
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    i5 4670k
    Motherboard
    Gigabyte Ga-H87N-WIFI
    Graphics Card(s)
    MSI Geforce GTX770 2GB
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    Onboard
    Monitor(s) Displays
    AOC G2460P
    Screen Resolution
    1980x1024
    Hard Drives
    Samsung EVO 840 - 250gb
    PSU
    Cooler Master GM Series - 650
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    Delatco
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    Antivirus
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Hi Kingzolo ^_^,

Seems like waiting for one more minute worked :p. The problem apparently is being caused by the NVIDIA Drivers as we can see in the stack as well that the function was trying to render a 4x4 Matrix. I searched Google as well and according to it, the NVIDIA Driver Version :- 306.97 is working well and not causing this kind of DLL to crash. Furthermore, I would advise you to fully update the Direct X packages (Both Audio & Video). Let me know how it goes ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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