BSOD often whilst downloading or browsing web

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drxavier

New Member
Messages
4
I've been experiencing BSOD shortly after upgrade to windows 8.1, roughly a couple of months ago. The frequency is increasing, several times a week is not uncommon. Usually BSOD happens whilst downloading or occasionally just browsing the web.

I'm extremely inexperienced, so please bear with me. Grateful for any help forum users might be able to provide. I've uploaded SFdebugfile for your consideration.

Thank you,

Jeff
 

My Computer

System One

  • OS
    windows 8.1 64-bit Computer type: Tablet
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 23
    CPU
    Intel Core i3 3240 @ 3.40GHz Ivy Bridge 22nm Technology
    Motherboard
    Hewlett-Packard 2AF9 (SOCKET 0)
    Memory
    8.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    HP All-in-One (1920x1080@65Hz) Intel HD Graphics (HP) 1024MB NVIDIA GeForce 710A (HP)
    Sound Card
    Realtek High Definition Audio, Bluetooth Hands-free Audio
    Monitor(s) Displays
    HP All-in-One on Intel HD Graphics
    Screen Resolution
    Current Resolution 1920x1080 pixels, Work Resolution 1920x1040 pixels
    Hard Drives
    ST2000DM001-1CH164 S.M.A.R.T
    Keyboard
    HID Keyboard Device
    Mouse
    HID-compliant mouse
    Browser
    Mozilla Firefox v31
    Antivirus
    Norton Internet Security 21.4.0.13
    Other Info
    Info abstracted from Speccy. Please ask for further info if needed. You might have to tell me how to retrieve it, though!
Hi DrXavier & Welcome to the forums ^_^,

I am sorry for the late response. There aren't just many people who do the Dump analysis :)


Unfortunately the SF Diagnostic File does not contain any Dump file to analyze. Could you please make sure that the generation of the Minidump files has been enabled by following this **guide**?

If the settings are correct, then please upload this file :- "C:\Windows\Memory.dmp" . It would be a big file so please ZIP it up before uploading. Upload it to any file sharing websites like MediaFire or One Drive and then post the link to it in your next post :).
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi Blueelvis and thank you.

I'm on call this weekend (hospital), so I don't have the computer to hand. I'll follow your instructions regarding minidump generation on Monday, when I get home.

Thank you for all your help. It is appreciated.

Jeff
 

My Computer

System One

  • OS
    windows 8.1 64-bit Computer type: Tablet
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 23
    CPU
    Intel Core i3 3240 @ 3.40GHz Ivy Bridge 22nm Technology
    Motherboard
    Hewlett-Packard 2AF9 (SOCKET 0)
    Memory
    8.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    HP All-in-One (1920x1080@65Hz) Intel HD Graphics (HP) 1024MB NVIDIA GeForce 710A (HP)
    Sound Card
    Realtek High Definition Audio, Bluetooth Hands-free Audio
    Monitor(s) Displays
    HP All-in-One on Intel HD Graphics
    Screen Resolution
    Current Resolution 1920x1080 pixels, Work Resolution 1920x1040 pixels
    Hard Drives
    ST2000DM001-1CH164 S.M.A.R.T
    Keyboard
    HID Keyboard Device
    Mouse
    HID-compliant mouse
    Browser
    Mozilla Firefox v31
    Antivirus
    Norton Internet Security 21.4.0.13
    Other Info
    Info abstracted from Speccy. Please ask for further info if needed. You might have to tell me how to retrieve it, though!
Sure thing, looking forward to your update :)
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
blueelvis said:
Sure thing, looking forward to your update :)
Click to expand...

Hi blueelvis,

I followed the tutorial and changed the write debugging information setting from 'automatic' to 'small memory dump (256kb)'. However, when I search C:\Windows\Memory.dmp the file doesn't exist. Do I have to wait for a crash for the file to be created and then upload?

Please advise.

Once again, thanks for your help.

Jeff
 

My Computer

System One

  • OS
    windows 8.1 64-bit Computer type: Tablet
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 23
    CPU
    Intel Core i3 3240 @ 3.40GHz Ivy Bridge 22nm Technology
    Motherboard
    Hewlett-Packard 2AF9 (SOCKET 0)
    Memory
    8.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    HP All-in-One (1920x1080@65Hz) Intel HD Graphics (HP) 1024MB NVIDIA GeForce 710A (HP)
    Sound Card
    Realtek High Definition Audio, Bluetooth Hands-free Audio
    Monitor(s) Displays
    HP All-in-One on Intel HD Graphics
    Screen Resolution
    Current Resolution 1920x1080 pixels, Work Resolution 1920x1040 pixels
    Hard Drives
    ST2000DM001-1CH164 S.M.A.R.T
    Keyboard
    HID Keyboard Device
    Mouse
    HID-compliant mouse
    Browser
    Mozilla Firefox v31
    Antivirus
    Norton Internet Security 21.4.0.13
    Other Info
    Info abstracted from Speccy. Please ask for further info if needed. You might have to tell me how to retrieve it, though!
drxavier said:
blueelvis said:
Sure thing, looking forward to your update :)
Click to expand...

Hi blueelvis,

I followed the tutorial and changed the write debugging information setting from 'automatic' to 'small memory dump (256kb)'. However, when I search C:\Windows\Memory.dmp the file doesn't exist. Do I have to wait for a crash for the file to be created and then upload?

Please advise.

Once again, thanks for your help.

Jeff
Click to expand...
Once you have done this setting. You would need to check this folder :- "C:\Windows\Minidump" and see if there are any Dump files in it or not. Yes, you would have to wait for a crash to happen for Windows to generate a Dump file.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Hi blueelvis,

I checked C:\Windows\Minidump and the folder is empty. Computer seems to be behaving at the moment! As soon as it crashes I'll upload the file(s).

Thank you.

Jeff
 

My Computer

System One

  • OS
    windows 8.1 64-bit Computer type: Tablet
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 23
    CPU
    Intel Core i3 3240 @ 3.40GHz Ivy Bridge 22nm Technology
    Motherboard
    Hewlett-Packard 2AF9 (SOCKET 0)
    Memory
    8.00GB Single-Channel DDR3 @ 798MHz (11-11-11-28)
    Graphics Card(s)
    HP All-in-One (1920x1080@65Hz) Intel HD Graphics (HP) 1024MB NVIDIA GeForce 710A (HP)
    Sound Card
    Realtek High Definition Audio, Bluetooth Hands-free Audio
    Monitor(s) Displays
    HP All-in-One on Intel HD Graphics
    Screen Resolution
    Current Resolution 1920x1080 pixels, Work Resolution 1920x1040 pixels
    Hard Drives
    ST2000DM001-1CH164 S.M.A.R.T
    Keyboard
    HID Keyboard Device
    Mouse
    HID-compliant mouse
    Browser
    Mozilla Firefox v31
    Antivirus
    Norton Internet Security 21.4.0.13
    Other Info
    Info abstracted from Speccy. Please ask for further info if needed. You might have to tell me how to retrieve it, though!
drxavier said:
Hi blueelvis,

I checked C:\Windows\Minidump and the folder is empty. Computer seems to be behaving at the moment! As soon as it crashes I'll upload the file(s).

Thank you.

Jeff
Click to expand...
Sure thing ^_^. Looking forward to your update.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
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