Windows 8 and 8.1 Forums

BSOD while visiting certain website on all browsers

  1. #1

    Posts : 53
    Windows 8.1 Pro

    BSOD while visiting certain website on all browsers

    Hi Guys,

    Recently i have been having a lot of BSOD issues while visiting a certain website on all browsers.The said website access my webcam as well as microphone.After few BSOD's i thought maybe its a adobe flash player issue so i uninstalled flash player.

    Now to test my system further i visited the said website using IE and google chrome which have built-in flash player plugin and i got the same BSOD error.Tried the same in Guest account with the same BSOD error repeating itself.

    I am attaching the relevant zip file.

    Oh my system is DELL Inspiron 14 laptop with windows 8.1 installed.


      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    All of your dumpfiles blames Probably caused by : RTKVHD64.sys ( RTKVHD64+1af077 )
    This is the driver for your Realtek High Definition Audio Function Driver

    Your Dell model only supports windows 7 drivers see here
    Product Support | Dell US

    But maybe the generic driver from Realtek will also work on your Dell machine. Try updating to the latest windows 8.1 compatible driver from here.
    Driver Description: Realtek High Definition Audio Function Driver
    Driver Update Site: Realtek
      My System SpecsSystem Spec

  3. #3

    Posts : 53
    Windows 8.1 Pro

    Thanks @ Lifetec.

    I downloaded the generic version of Realtek HD Audio driver from realtek website and installed the newest version of drivers.

    Will test out my system by visiting the website which caused the BSOD and get back to you.
      My System SpecsSystem Spec

BSOD while visiting certain website on all browsers

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