Solved BSOD without gaming and after plugged in new videocard

CK1985NL

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Member
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I get BSOD since I installed yesterday my new videocard. I installed all new drivers. What I think My Creative headset was connected when I got the BSOD message. That was already the problem (something to do with drivers headset) Now I'm going to disconnect and then see if I get the same problem + I have a power supply of 600 watts (my videocard recommends a power supply of 750 watts) I've made a rar file of minidump.

Some usefull info:

OSWindows 8.1 ProCPU AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W Motherboard Asus Sabertooth 990FX AM3+ Memory Corsair Vengeance DDR3, 1600-16GB KIT Graphics Card(s)Sapphire Radeon R9 280X Vapor-X 3GB
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
Hi CK1985NL & Welcome again ;),

I have analyzed your dump file and below is an analysis of your dump file :-
Code:
**************************Thu Jul 24 21:03:15.879 2014 (UTC + 5:30)**************************
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
 
Probably caused by : atikmdag.sys ( atikmdag+c7dbb )
 
BugCheck 1000007E, {ffffffffc0000005, fffff801b6d20dbb, ffffd0002058c0a8, ffffd0002058b8b0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
 
PROCESS_NAME:  System
 
BUGCHECK_STR:  AV
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
FAILURE_BUCKET_ID:  AV_atikmdag+c7dbb
 
  BIOS Version                  1604
 
  BIOS Release Date             10/16/2012
 
  Manufacturer                  To be filled by O.E.M.
 
  Product Name                  To be filled by O.E.M.
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Below is a list of 3rd party drivers present on your system :-
Code:
**************************Thu Jul 24 21:03:15.879 2014 (UTC + 5:30)**************************
[U][B][COLOR=#ff0000]skfiltv.sys                 Thu Aug 14 12:18:33 2008 (48A3D541)[/COLOR][/B][/U]
CLVirtualDrive.sys          Thu Sep  8 17:35:10 2011 (4E68AF76)
GEARAspiWDM.sys             Fri May  4 01:26:17 2012 (4FA2E2E1)
usbfilter.sys               Wed Aug 29 06:57:12 2012 (503D6FF0)
speedfan.sys                Sun Dec 30 02:29:35 2012 (50DF59B7)
athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
ntk_PowerDVD12_64.sys       Mon Mar 11 13:21:43 2013 (513D8D0F)
dump_storahci.sys           Thu Aug 22 17:10:39 2013 (5215F8B7)
000.fcl                     Fri Oct 18 12:46:31 2013 (5260E04F)
AODDriver2.sys              Tue Feb 11 16:36:52 2014 (52FA044C)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
atikmpag.sys                Fri Apr 18 06:37:07 2014 (53507ABB)
atikmdag.sys                Fri Apr 18 07:43:16 2014 (53508A3C)
Rt630x64.sys                Thu May  8 16:31:57 2014 (536B6425)
http://www.carrona.org/drivers/driver.php?id=skfiltv.sys
http://www.carrona.org/drivers/driver.php?id=CLVirtualDrive.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=usbfilter.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=ntk_PowerDVD12_64.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=000.fcl
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

The driver highlighted in RED is your Creative Driver. Make sure the headset is plugged out and rename this driver in your system (Could be found by manually searching in your PC). The dump file blames the ATI Driver.

Furthermore, there is presence of "AODDriver2.sys". I would suggest you to use Display Driver Uninstaller from this **LINK**.
Once, the ATI drivers are removed, re install the latest one from the AMD Site but during installation only tick the checkbox to install the "Display Drivers Only" and nothing else. See if it works or not.

But, do this only once you deal with your Creative Headset driver. Keep me updated ^_^.
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
@ blueelvis

Thanks again for you're help. I'm not home now, when I arrive I will look for it. But I deleted all amd drivers and installed the new drivers. I unplugged the Creative headset and see of the problem occure. I'll let you know.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@ blueelvis

Thanks again for you're help. I'm not home now, when I arrive I will look for it. But I deleted all amd drivers and installed the new drivers. I unplugged the Creative headset and see of the problem occure. I'll let you know.

Great!

Looking forward to your update :)
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I opened my pc from sleep mode, and I got another BSOD again. This time, the headset was not linked. I looked to the folder minidump for a new mini-dump file, but this time there is no one made.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
I opened my pc from sleep mode, and I got another BSOD again. This time, the headset was not linked. I looked to the folder minidump for a new mini-dump file, but this time there is no one made.

Sometimes, it may happen. Let it crash for few times and generate a few dump files. By the way did you use the DDU and reinstalled only the Drivers?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
@ blueelvis

I first deleted the driver of the Creative headset and disconnected from pc and then I removed all amd drivers with Display Driver Uninstaller (by the way a very good program). Then I installed amd drivers again. Then when I start the PC, I got another BSOD. Fortunately, there was this time a mini dump file. I've made a rar file of the new mini dump file. See here.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
I opened my pc from sleep mode, and I got another BSOD again. This time, the headset was not linked. I looked to the folder minidump for a new mini-dump file, but this time there is no one made.

Sometimes, it may happen. Let it crash for few times and generate a few dump files. By the way did you use the DDU and reinstalled only the Drivers?

Yes, I did.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
I have analyzed your Dump file and it is still pointing to the ATI Driver. Could you please check if the BSOD's are still happening if you completely uninstall the Display Drivers using DDU?

I see loads of WuDFSVC Errors in your Event Log which is the Windows User Mode Driver Frameworks Service and this is disabled according to the logs. Please follow the below steps to enable it :-

1. Press "Start (Windows Key)+R" on your keyboard to open up the Run Prompt.

2. Type in "services.msc".

3. This would open up the Services Window. Look for "Windows Driver Foundation - User-mode Driver Framework" Service.

4. Right Click on the Service and then Click On Properties. A Properties Dialog Box would open up.

5. In front of the "Startup Type" section, click on the dropdown list and then select "Automatic".

6. Click on "OK".

Restart your PC. But do not install the ATI drivers as of yet and see if the BSOD occurs or not. Once, you are sure that the BSOD's are not occuring, download a version of the ATI Drivers few versions earlier and see if they are working or not :)
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
@blueelvis

Oké, so the first step is to delete all amd drivers with ddu? Then step 2...but I can't play games without drivers installed. Do you prefer to install older version drivers directly after step 2? Maybe than it's working without problems. By the way do you have a link for an older driver for my sapphire Radeon R9 280X Vapor-x video card?
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@blueelvis

Oké, so the first step is to delete all amd drivers with ddu? Then step 2...but I can't play games without drivers installed. Do you prefer to install older version drivers directly after step 2? Maybe than it's working without problems. By the way do you have a link for an older driver for my sapphire Radeon R9 280X Vapor-x video card?

Just uninstall the drivers to make sure the system is not BSODing without them. Once you are sure, enable that driver service using the above instructions.

You could try the drivers from the Driver CD which might have come with your card?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
@blueelvis


Oké, so the first step is to delete all amd drivers with ddu? Then step 2...but I can't play games without drivers installed. Do you prefer to install older version drivers directly after step 2? Maybe than it's working without problems. By the way do you have a link for an older driver for my sapphire Radeon R9 280X Vapor-x video card?

Just uninstall the drivers to make sure the system is not BSODing without them. Once you are sure, enable that driver service using the above instructions.

You could try the drivers from the Driver CD which might have come with your card?

Oké, I will do that and I let you know...
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@ blueelvis

Yesterday, I have followed all the steps you told me. I have so far not received a BSOD. Yesterday night I watched a movie, see no trace of BSOD. The problem is I think the newest version drivers. I have an installation CD that I got with my video card, which I can install and then see the problem occurs or not. What do you think?

EDIT: and by the way my Creative headset was plugged in and with that I got not BSOD (that''s a good sign)
 
Last edited:

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@ blueelvis

Yesterday, I have followed all the steps you told me. I have so far not received a BSOD. Yesterday night I watched a movie, see no trace of BSOD. The problem is I think the newest version drivers. I have an installation CD that I got with my video card, which I can install and then see the problem occurs or not. What do you think?

EDIT: and by the way my Creative headset was plugged in and with that I got not BSOD (that''s a good sign)

At this point I would say TRY and see what is the best possible situation for you :p
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
@ blueelvis

I've installed the drivers from installation cd. Should the problem still occure I let you know. Thanks for you're help.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@ blueelvis

I've installed the drivers from installation cd. Should the problem still occure I let you know. Thanks for you're help.

Sure thing :)
Test the system extensively and let me know in case of any further problems :)
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
I deleted the newest driver (because of a lot of BSOD) and I installed the beta driver. For so far I haven't BSOD. I will go on so for a few days and I let you know if there problem occurs. Thanks all.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
I deleted the newest driver (because of a lot of BSOD) and I installed the beta driver. For so far I haven't BSOD. I will go on so for a few days and I let you know if there problem occurs. Thanks all.

Sure thing ^_^. Keep me updated ;).

Btw, your Creative Headset also working fine now at this moment?
 

My Computer

System One

  • OS
    Windows 8.1 Industry Pro B-)
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba
    CPU
    Core I5 2430M @ 2.4GHz
    Memory
    8 GB DDR3 @ 1600MHz Dual Channel ^_^
    Graphics Card(s)
    Intel HD 3000 B-)
    Screen Resolution
    1366x768
    Hard Drives
    Toshiba 500 GB
    Browser
    Google Chrome
    Antivirus
    Windows Defender & Common Sense!
Yes, I'm using it now. I Deleted the windows 7 driver, but it's plugged in. It's an old headset, but it's working fine. Maybe it's a good idea to buy one which is compatible with Windows 8.1, but I'll see. I keep you updated. Thanks again.
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
@ blueelvis

After a couple of days finally no trace of BSOD, even though the headset is connected. The beta driver works great, I played Batham Origins for more than half hour without any problems. I put the thread as solved. If I get in trouble again you hear it from me. Thanks again!
 

My Computer

System One

  • OS
    Windows 10 Pro 64Bit
    CPU
    AMD FX-8150 Black Edition, sAM3+ 3.60 GHz, Octa-Core, 16MB, 125W
    Motherboard
    Asus Sabertooth 990FX AM3+
    Memory
    Corsair Vengeance 32GB DDR3 kit (4x 8GB), CMZ32GX3M4X1866C10'
    Graphics Card(s)
    EVGA GTX 970 Superclocked ACX 2.0
    Monitor(s) Displays
    Philips 32"PFL9606H/12
    Hard Drives
    Samsung 850 Pro series 1 TB
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