Frequent Random Crashes

Aftershockjr

New Member
Messages
17
About 1-2 weeks ago I had frequent BSOD's at startup, "DRIVER_IRQL_NOT_LESS_OR_EQUAL (iaStorA.sys)". As of the last week I haven't gotten a single one again.

Instead I am now getting freezes/crashes and I'm not sure what to do as as far as I know these crashes don't leave much information behind. The crashes are just that the mouse becomes unresponsive and any sound that was playing just repeats on loop. I have only gotten two BSOD's since the original issue was fixed and the most recent one today, was related to "
ntoskrnl.exe". The BSOD said that Driver Verifier found an exception however I'm pretty sure driver verifier has been off for some time (checked verifier /query and verifier /reset just to be sure).

Also, sometimes on startup before the logon screen, the computer will either freeze while on the windows logo or my monitor would go black. The monitor light would flash meaning there was no signal between the computer and monitor (i think).

Thanks for your time.
 

My Computer

System One

  • OS
    Windows 8
Your latest dumpfile Probably caused by : win32k.sys ( win32k+1ae5de )

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C4, {91, 0, fffffa800d8615c0, 0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : win32k.sys ( win32k+1ae5de )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
A device driver attempting to corrupt the system has been caught.  This is
because the driver was specified in the registry as being suspect (by the
administrator) and the kernel has enabled substantial checking of this driver.
If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
be among the most commonly seen crashes.
Arguments:
Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
 the operating system. The only supported way to extend a kernel
 mode stack is by using KeExpandKernelStackAndCallout.
Arg2: 0000000000000000
Arg3: fffffa800d8615c0
Arg4: 0000000000000000
Debugging Details:
------------------

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump
BUGCHECK_STR:  0xc4_91
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  csrss.exe
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
TRAP_FRAME:  00000000002500ff -- (.trap 0x2500ff)
Unable to read trap frame at 00000000`002500ff
LAST_CONTROL_TRANSFER:  from fffff80338388f6e to fffff803382d0540
STACK_TEXT:  
fffff901`030466a8 fffff803`38388f6e : 00000000`000000c4 00000000`00000091 00000000`00000000 fffffa80`0d8615c0 : nt!KeBugCheckEx
fffff901`030466b0 fffff803`38363bcd : fffff901`030475f8 fffff901`030476a0 00000000`00000000 00000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x3e596
fffff901`030466f0 fffff803`3833e302 : fffff901`030475f8 fffff901`03047330 fffff901`030475f8 00000000`00000000 : nt!RtlDispatchException+0x71
fffff901`03046e00 fffff803`382cf942 : 00000000`00000000 10006856`dcf95b9e 00000000`002500ff 00000000`00000001 : nt!KiDispatchException+0x455
fffff901`030474c0 fffff803`382cde4a : 00000000`6a9d15e1 fffff901`03047520 00000000`00000000 00000000`00000000 : nt!KiExceptionDispatch+0xc2
fffff901`030476a0 fffff960`0037b5de : 56300000`00000820 00000000`00010324 00000000`00000000 00000000`00000000 : nt!KiGeneralProtectionFault+0x10a
fffff901`03047830 56300000`00000820 : 00000000`00010324 00000000`00000000 00000000`00000000 fffff901`03045c80 : win32k+0x1ae5de
fffff901`03047838 00000000`00010324 : 00000000`00000000 00000000`00000000 fffff901`03045c80 fffff901`03042680 : 0x56300000`00000820
fffff901`03047840 00000000`00000000 : 00000000`00000000 fffff901`03045c80 fffff901`03042680 00000000`00000000 : 0x10324

STACK_COMMAND:  kb
FOLLOWUP_IP: 
win32k+1ae5de
fffff960`0037b5de ??              ???
SYMBOL_STACK_INDEX:  6
SYMBOL_NAME:  win32k+1ae5de
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: win32k
IMAGE_NAME:  win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  5397d85b
FAILURE_BUCKET_ID:  0xc4_91_win32k+1ae5de
BUCKET_ID:  0xc4_91_win32k+1ae5de
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0xc4_91_win32k+1ae5de
FAILURE_ID_HASH:  {afdf918a-b951-fb58-df8d-012058e11292}
Followup: MachineOwner

This could be pointing to a not compatible device or (device)driver.
You have these outdated drivers
AVer7231_x64 fffff880`04e35000 fffff880`04fec680 Fri Jun 11 03:14:39 2010 (4c118dff) 001c03bd AVer7231_x64.sys
This is the driver for your Avermedia capture device

mwlPSDFilter fffff880`04575000 fffff880`0457e000 Tue Jun 02 12:07:30 2009 (4a24f9e2) 0000afe2 mwlPSDFilter.sys
mwlPSDNServ fffff880`04ae0000 fffff880`04ae8000 Tue Jun 02 12:07:39 2009 (4a24f9eb) 0000ac2f mwlPSDNServ.sys
mwlPSDVDisk fffff880`04acd000 fffff880`04ae0000 Tue Jun 02 12:15:29 2009 (4a24fbc1) 0001c2bd mwlPSDVDisk.sys
These drivers belong to:
Driver Description: EgisTec Inc. Fingerprint Biometrics
Driver Update Site: EgisTec Inc. - Data Security & Media Sharing & Cloud


Please update both devices to the latest windows 8.1 drivers.

The other dumpfile(11 july) blames Probably caused by : aswSP.sys ( aswSP+10d66 )
This is a driver which belongs to Avast

Driver Description: avast! Self Protection Driver
Driver Update Site: http://support.avast.com/
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Thanks for the response,

I hadn't heard of "EgisTec Inc. Fingerprint Biometrics" or Avermedia before so I assume it came with the PC years ago, would prefer to uninstall them rather than update it if that's fine?

Could these be related to the computer freezes too? As I'm still getting them during computer startup (some before logon and some after) and they don't make any dump files.


 

My Computer

System One

  • OS
    Windows 8
I assume that the Egis Biometrics is purely software, so uninstall it will do.

Your aVermedia device is probably the AVermedia Tv tuner and i think this is probably a inserted PCI card.
I would not only uninstall the drivers/software but als physically remove the device from your PC.

Could these be related to the computer freezes too? As I'm still getting them during computer startup (some before logon and some after) and they don't make any dump files
The TVtuner might be related, because it is part of your hardware layer.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Okay, I'm still having problems. I crashed about 5 times in a row this morning:

1. Just logged on, minutes later, everything freezes (monitor still on).
2. Immediately after turning on the computer again, no monitor signal. This surely means I have at least one hardware problem right? From what I know nothing is loading on the computer that early.
3. Got the "Acer" screen then it freezes (keyboard turns off).
4. Logged into windows, freezes (monitor still on).
5. Got a BSOD as I was writing this post (first BSOD in 5 days).

Looks like I'm getting three types of problems, freezes, no signal to monitor/keyboard off, and BSOD (rare).

Thanks for the help again.
 

My Computer

System One

  • OS
    Windows 8

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Okay, sorry I thought I had updated the drivers, I'm sure I updated a lot of drivers except EgisTec by the time this BSOD happened (dumpfile attached). I don't seem to have any software relating to it in the control panel to uninstall it and I can't find where to get driver updates for it on their website. :(

I think "Bioexcess"

BioExcess - Security with Biometric Features - Software - EgisTec Inc.

is the fingerprint software? Should I download the free trial in the hopes that this updates any drivers? (Still don't understand why this desktop came with this software unless I mistakenly installed it..)


I ran Memtest86:

View attachment 47353

Edit: Just got a new BSOD "KMODE_EXCEPTION_NOT_HANDLED" but was stuck at 0% collecting information, didn't produce a dump file.. next startup monitor when on black and then on the next startup I got something I had never seen before:

View attachment 47528

CMOS Checksum error? I did a bit of quick research and found people experiencing the same problem of the monitor going black but the computer still on etc. and they mentioned the battery on the motherboard?
 
Last edited:

My Computer

System One

  • OS
    Windows 8
My apologies for butting in here, but I received a PM request from Aftershockjr asking me to help out.

Replace the CMOS battery on the motherboard.
Then see if the CMOS Checksum error goes away.
Ensure that you reset the Date/Time in the BIOS after messing with the battery.

The "Verifier Enabled" memory dump may not be due to verifier. This particular error (STOP 0xC4) occurs without verifier being enabled.

I'd suggest that you run Driver Verifier according to these instructions: Driver Verifier Settings
It may show different results from the previous verifier enabled memory dumps.

Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

The latest version of the BIOS appears to be:
P01.A4
3.6 dated
2011/05/16

Please note that Acer does not offer drivers for Win8 for this system. As such I have to wonder if it's compatible w/Win8. We'll continue to suggest things to fix - but it's up to you to decide if it just isn't compatible w/Win8 (due to repeated, unfixable problems). The solution for this is to either downgrade to Win7, or to buy a new system (or at least buy Win8 compatible parts).

There is no EgisTec Inc. Fingerprint Biometrics device that comes with the computer, nor is there software for it.
As such, I'd suggest uninstalling the EgisTech/BioExcess stuff
Check in Device Manager after uninstalling it (and rebooting) to make sure that there aren't any problem devices. If there are, please let us know what they are.

Uninstall the TV Tuner software and then physically remove the Tuner from your system. If needed, feel free to try it again AFTER the system has been stabilized.

The point here (IMO) is to stop the BSOD's. Once that's done, then we can work on the other problems (freezing/black screen).

Lot's to suggest for those problems - but let's wait and see what Driver Verifier tells us first.

Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Jul 18 01:17:53.348 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\071814-21559-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:57:09.028[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!KiExecuteAllDpcs+bc )[/B]
BugCheck [B]A, {0, 2, 0, fffff803d6d02d1c}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803d6d02d1c, address which referenced memory
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]AV_nt!KiExecuteAllDpcs[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Jul 18 01:17:53.348 2014 (UTC - 4:00)**************************
[COLOR=RED][B]mwlPSDFilter.sys       Tue Jun  2 06:07:30 2009 (4A24F9E2)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys        Tue Jun  2 06:07:39 2009 (4A24F9EB)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys        Tue Jun  2 06:15:29 2009 (4A24FBC1)[/B][/COLOR]
[COLOR=RED][B]AVer7231_x64.sys       Wed Apr  7 23:13:25 2010 (4BBD49D5)[/B][/COLOR]
intelppm.sys           Mon Nov  5 22:55:02 2012 (50988A16)
speedfan.sys           Sat Dec 29 15:59:35 2012 (50DF59B7)
Smb_driver_Intel.sys   Tue Apr 23 20:36:19 2013 (51772903)
RtsUStor.sys           Tue Aug 27 02:11:31 2013 (521C4313)
Rt630x64.sys           Mon Sep  9 02:47:07 2013 (522D6EEB)
nvhda64v.sys           Thu Nov 28 08:38:09 2013 (52974741)
RTKVHD64.sys           Wed Mar 19 04:01:43 2014 (53294EE7)
nvvad64v.sys           Fri Mar 28 09:32:06 2014 (533579D6)
iaStorA.sys            Fri May  2 19:06:56 2014 (53642510)
dump_iaStorA.sys       Fri May  2 19:06:56 2014 (53642510)
NvStreamKms.sys        Thu May 22 12:43:14 2014 (537E2922)
nvlddmkm.sys           Thu Jun 12 20:18:13 2014 (539A4345)
[/font]
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=AVer7231_x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Thank you very much for the quick response!

The CMOS checksum error occurred only once, should I still replace the battery? At first I thought/hoped it was what was causing the freeze/monitor black screen but then I found out it only holds the time on the computer. As the computer is not losing its time and I'm not getting the error, should I still fiddle around with it?

I wouldn't mind downgrading to Windows 7 if the problem persists so I'll keep that in mind. What confuses me is that I've had windows 8 for 7-9 months or so and the computer for a couple of years and never had any problems yet I'm suddenly getting BSOD's, freezes and blackscreens in the last month (it may have all started with Intel RST and the iaStorA.sys BSOD which stopped weeks ago after uninstalling/reinstalling Intel RST).

Edit: Oops, I had meant to say that the BIOS updates don't mention my problems*

As when lifetec also suggested uninstalling the Aver/EgisTec and removing the card, I don't have any software installed (from the control panel, right? :confused:). In device manager I do see "AVerMedia H751 Hybrid Analog/DVB-T" under "Sound, video and game controllers" so I'm assuming uninstalling this should also get rid of the AVer7231_x64.sys file? How can I remove the Egistec system files though if I can't find any installed software or drivers?

I finally have time this weekend to open up the computer and remove the Aver TV Tuner card, does it just have to be disconnected from the motherboard and that's it? Thanks again lifetec and usasma.
 
Last edited:

My Computer

System One

  • OS
    Windows 8
Your choice on the CMOS checksum error and the battery.
It does not "only" hold the time on the computer (but that's all that most people use it for)
In the XP/Vista/maybe Win7 days the BIOS would stay at the date it was set.

Starting in Win 8 (maybe in Win7) the BIOS was being updated by Windows - so you'd see the time changing if you set it wrong. This depends on the capabilities of your motherboard and it's BIOS (and it's ability to communicate w/Win8)

In and amongst all of this, UEFI debuted and that just made things more complicated :0)

If this is an incompatibility, the incompatibility has been there from the start. Most likely it's just that the incompatibility was able to work with Windows until an update came out that exposed it's problem.

As for Aver/EgisTech stuff - remove the card from the motherboard, then go to Device Manager and see if it's still there. If so, right click on it and select "uninstall" Then reboot and see if it comes back.

Post the results here and we'll see what to do next (?maybe manually remove the drivers after the next BSOD - if it still shows them).
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Okay, I uninstalled the Aver driver through device manager and removed the card. Device manager doesn't show it anymore. Upon turning on the computer again I got a couple freezes/black screens but no BSOD's (though they were rare to begin with so I won't know for a while). One thing I noticed is that I still have the "AVer7231_x64.sys" in system32/drivers despite uninstalling the driver?
 

My Computer

System One

  • OS
    Windows 8
In general, uninstalling the device in Device Manager won't remove the driver unless you're offered the option (it's a checkmark) to "Delete the driver software for this device"

We can remove the driver manually (if needed) - but I'd prefer to see if it's showing up in the memory dumps first.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I finally got a BSOD again, and like usual it is different from the last. Also I'm almost certain that I had seen that box and checked it :(

Attached is the memory dump.

Thanks
 

My Computer

System One

  • OS
    Windows 8
Please remove MyWinLocker (another program by EgisTec - this was an omission in the Driver Reference Table that I've just now fixed). It's drivers date from 2009.

Please note that the Aver drivers aren't in this memory dump. That means (most likely) that the one's left in the folder aren't loading.

Previously I had asked you to run Driver Verifier - have you done that?
If not, please do so if the BSOD's return AFTER removing MyWinLocker

FWIW - if this should turn out to be a hardware problem, it may require that you update your BIOS in order to achieve a fix.
I'd suggest preparing for this by backing up your stuff (in case the BIOS flash goes bad) - not likely, but it's better to be safe than sorry! :0)

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Jul 30 06:35:22.900 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073014-17659-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:35:55.580[/B]
Probably caused by :[B]memory_corruption ( nt!MiGetIndividualPagesToZero+23b )[/B]
BugCheck [B]4E, {8d, 1dd16a, 410010, 8000000000000001}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000004E"]PFN_LIST_CORRUPT (4e)[/URL]
Arguments: 
Arg1: 000000000000008d, 
Arg2: 00000000001dd16a
Arg3: 0000000000410010
Arg4: 8000000000000001
BUGCHECK_STR:  0x4E_8d
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x4E_8d_nt!MiGetIndividualPagesToZero[/B]
CPUID:        "Intel(R) Core(TM) i7 CPU         870  @ 2.93GHz"
MaxSpeed:     2930
CurrentSpeed: [B]2926[/B]
  BIOS Version                  P01-A3        
  BIOS Release Date             05/17/2010
  Manufacturer                  Acer
  Product Name                  Aspire M5910
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Jul 30 06:35:22.900 2014 (UTC - 4:00)**************************
[COLOR=RED][B]mwlPSDFilter.sys    Tue Jun  2 06:07:30 2009 (4A24F9E2)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys     Tue Jun  2 06:07:39 2009 (4A24F9EB)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys     Tue Jun  2 06:15:29 2009 (4A24FBC1)[/B][/COLOR]
RtsUStor.sys        Wed Aug 29 05:48:15 2012 (503DE55F)
intelppm.sys        Mon Nov  5 22:55:02 2012 (50988A16)
speedfan.sys        Sat Dec 29 15:59:35 2012 (50DF59B7)
Rt630x64.sys        Thu Aug 15 02:23:59 2013 (520C73FF)
nvhda64v.sys        Thu Nov 28 08:38:09 2013 (52974741)
RTKVHD64.sys        Wed Mar 19 04:01:43 2014 (53294EE7)
nvvad64v.sys        Fri Mar 28 09:32:06 2014 (533579D6)
dump_iaStorA.sys    Fri May  2 19:06:56 2014 (53642510)
iaStorA.sys         Fri May  2 19:06:56 2014 (53642510)
NvStreamKms.sys     Thu May 22 12:43:14 2014 (537E2922)
nvlddmkm.sys        Thu Jun 12 20:18:13 2014 (539A4345)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I don't have that program listed on control panel either. If I uninstalled them in the past, shouldn't that remove the installation from program files and the drivers? :( I ran driver verifier when you suggested it but I kept getting BSOD's with 0% "collecting information" (no dumps were made), I will try driver verifier again once I figure out how to remove all this EgisTec stuff. That's okay, I will update the BIOS if I need to. I also just got a BSOD so the file is attached.

Thanks
 

My Computer

System One

  • OS
    Windows 8
The EgisTech\MyWinLocker stuff is listed in the Software Environment...Program Groups section of the MSINFO32 report.
Try using the free version of Revo Uninstaller: Revo Uninstaller Pro - Uninstall Software, Remove Programs easily, Forced Uninstall, Leftovers Uninstaller
If that doesn't work, then try installing a new copy, then uninstalling it.
Finally, if all of that doesn't work, then post back and we'll see if we can manually remove it (a long nasty process that isn't guaranteed to work)

Looking at the raw stack text, there are traces of nVidia video drivers there.
Please:
- download a fresh copy of the latest, Win8 compatible video drivers from the nVidia website ( Visual Computing Leadership from NVIDIA )
- uninstall the current video drivers
- install the freshly downloaded video drivers
- monitor for further BSODs

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Wed Jul 30 22:41:09.700 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\073114-20872-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: [B]9200[/B].16912.amd64fre.win8_gdr.140502-1507
System Uptime:[B]0 days 0:25:01.380[/B]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
*** ERROR: Module load completed but symbols could not be loaded for Npfs.SYS
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+1b7 )[/B]
BugCheck [B]C5, {60009, 2, 0, fffff8030acf4df7}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C5"]DRIVER_CORRUPTED_EXPOOL (c5)[/URL]
Arguments: 
Arg1: 0000000000060009, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8030acf4df7, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0xC5_2_nt!ExDeferredFreePool[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Wed Jul 30 22:41:09.700 2014 (UTC - 4:00)**************************
[COLOR=RED][B]mwlPSDFilter.sys    Tue Jun  2 06:07:30 2009 (4A24F9E2)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys     Tue Jun  2 06:07:39 2009 (4A24F9EB)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys     Tue Jun  2 06:15:29 2009 (4A24FBC1)[/B][/COLOR]
RtsUStor.sys        Wed Aug 29 05:48:15 2012 (503DE55F)
intelppm.sys        Mon Nov  5 22:55:02 2012 (50988A16)
speedfan.sys        Sat Dec 29 15:59:35 2012 (50DF59B7)
Rt630x64.sys        Thu Aug 15 02:23:59 2013 (520C73FF)
nvhda64v.sys        Thu Nov 28 08:38:09 2013 (52974741)
RTKVHD64.sys        Wed Mar 19 04:01:43 2014 (53294EE7)
nvvad64v.sys        Fri Mar 28 09:32:06 2014 (533579D6)
dump_iaStorA.sys    Fri May  2 19:06:56 2014 (53642510)
iaStorA.sys         Fri May  2 19:06:56 2014 (53642510)
NvStreamKms.sys     Thu May 22 12:43:14 2014 (537E2922)
nvlddmkm.sys        Thu Jun 12 20:18:13 2014 (539A4345)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=RtsUStor.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I'd like to say thank you for showing me that uninstaller program as it helped get rid of a couple other things that I struggled with a lot to remove (Bluestacks and DivX :mad:). Anyways, I removed everything relating to EgisTec through the uninstaller and it did delete the program files however I can see that the system files are still there (after restarting). I'm hoping that this is a similar case to the Aver sys. file where it is still there but not being loaded. I also uninstalled and re installed the new graphics driver.

Additionally I've been having almost no problems with the computer blacking out now. From before it took me 3-6 times to use the computer once each day but in the last week I only remember one time where I had to restart due to the screen turning off. :)

Edit: Jinxed myself and got a black screen today
 
Last edited:

My Computer

System One

  • OS
    Windows 8
It's not uncommon to get black screens after "fixing" BSOD's. I believe that it's that we've found the primary cause of the BSOD, but did not find all of the problems.

Wait for a while to see if the BSOD's are fixed (a week or two),
Then post back and we'll work on the black screens (if still needed)
FWIW - they're much harder.

While you're waiting, try this stuff:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:
Dism /Online /Cleanup-Image /ScanHealth
Code:
Dism /Online /Cleanup-Image /CheckHealth
Code:
Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
I just got a BSOD after startup, no error displayed, 0%, no dump file:


View attachment 48199

I also then got a black screen, restarted, and crashed twice more without a black screen (just freezing). I ran all the commands as well.
 

My Computer

System One

  • OS
    Windows 8
Hi again,

One week after my last post, until now, the problem had gone away completely. For the last month and a half I had been using the computer about 1-2 hours a day at most, until a few days ago where I began my semester break. Yesterday, one of the problems seemed to have come back (screen loses signal/turns off, keyboard turns off, computer still "on") and today the same but with a freeze on the start screen.

I'm sure it's not a temperature thing due to an increased usage of the computer because it happens within 10 minutes of startup like it always has only. I have no idea what changed with the computer to cause this to start again as I'm almost certain I didn't change anything :confused:

Thanks
 

My Computer

System One

  • OS
    Windows 8
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