Windows 8 and 8.1 Forums

computer won't start up properly after BSOD

  1. #1

    Posts : 5
    Windows 8

    computer won't start up properly after BSOD

    Last night my laptop (lenovo z400 ideapad, running windows 8 - i never updated to 8.1) went to a blue screen with a "kernel data inpage error" message. Tried to boot it back up, but once i entered my password and logged in, the screen looked wrong. The windows homepage had no apps and the background pattern was not the one i normally had. I couldn't click on anything, so i shut it back down and went to sleep. This morning, i turned it back on, and this time it looked normal when i logged in. However, after about a minute, it froze and would not unfreeze. Thats where i am now. I can open the computer in safe mode and it works fine, and through that i can access the event viewer and command prompt, etc. I did a disc repair, no luck, and a system restore failed. Like i said, computer only works in safe mode, so i dont know if I'll be able to do the right procedure to upload the dump file from the BSOD, but i can try. Lots of interesting things in the event viewer. I'm on my phone but i can sample them later. So ... what should i do?

      My System SpecsSystem Spec

  2. #2

    Posts : 5
    Windows 8

    Okay, so I'm back on my computer now, checking out the event log.

    DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "Unavailable" in order to run the server:
    I have a LOT of errors that look like this - most of them say Shell HWDetection, some have other services there (like BITS, Bluetooth Device Manager, or McNaiAnn), and sometimes the code afterwards in the {} brackets changes, but this general message is in there a lot of times. (Event ID 10005, if it matters)

    There are also a lot of these:
    The IO operation at logical block address 14526b87 for Disk 1 was retried.
    again, different things for the logical block address, but big strings of these error codes.

    Dozens of these as well:
    The Computer Browser service depends on the Server service which failed to start because of the following error:
    The dependency service or group failed to start.

    Volume C: (\Device\HarddiskVolume5) requires an Online Scan. An Online Scan will automatically run as part of the next scheduled maintenance task. Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.

    Session "" failed to start with the following error: 0xC000000D

    WLAN Extensibility Module has failed to start.

    Module Path: C:\windows\System32\bcmihvsrv64.dll
    Error Code: 21

    The winlogon notification subscriber <GPClient> was unavailable to handle a notification event.

    The Intel(R) PROSet/Wireless Zero Configuration Service service terminated with the following error:

    Event filter with query "select * from __InstanceModificationEvent where targetinstance isa '__ArbitratorConfiguration'" could not be reactivated in namespace "//./root" because of error 0x80041033. Events cannot be delivered through this filter until the problem is corrected.

    The IPsec Policy Agent service terminated with the following error:
    The authentication service is unknown.

    The SSDP Discovery service failed to start due to the following error:
    The service did not start due to a logon failure.

    Faulting application name: mbamscheduler.exe, version:, time stamp: 0x5339cec3
    Faulting module name: MSVCR100.dll, version: 10.0.40219.325, time stamp: 0x4df2be1e
    Exception code: 0x40000015
    Fault offset: 0x0008d6fd
    Faulting process id: 0x6bc
    Faulting application start time: 0x01cf9d260e583fff
    Faulting application path: C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    Faulting module path: C:\Program Files (x86)\Malwarebytes Anti-Malware\MSVCR100.dll
    Report Id: 582e59b7-0919-11e4-bec5-208984ec107f
    Faulting package full name:
    Faulting package-relative application ID:

    Failed to schedule Software Protection service for re-start at 2114-06-17T05:40:53Z. Error Code: 0x80040154.

    The Computer Browser service depends on the Server service which failed to start because of the following error:
    After starting, the service hung in a start-pending state.

    Faulting application name: svchost.exe_svsvc, version: 6.2.9200.16420, time stamp: 0x505a9a4e
    Faulting module name: svsvc.dll, version: 6.2.9200.16384, time stamp: 0x5010a427
    Exception code: 0xc000001d
    Fault offset: 0x0000000000001fe4
    Faulting process id: 0x8fb8
    Faulting application start time: 0x01cf9cca4dece28c
    Faulting application path: C:\windows\System32\svchost.exe
    Faulting module path: c:\windows\system32\svsvc.dll
    Report Id: af64f550-08bd-11e4-beb7-6817297f724f
    Faulting package full name:
    Faulting package-relative application ID:

    The Diagnostic System Host service failed to start due to the following error:
    The pipe has been ended.

    Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
    . This is often caused by incorrect security settings in either the writer or requestor process.

    Gathering Writer Data

    Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
    Writer Name: System Writer
    Writer Instance ID: {b404c7af-9e4c-426c-9565-ffa14fe67f76}

    Content is corrupt. Error Code:a7f42015

    The driver \Driver\WUDFRd failed to load for the device ROOT\LENOVOVHID\0000.

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0x0000000000000004, 0x0000000000000000, 0xfffffa8019d6c370, 0x0000000002f9f00f). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 071114-52359-01.

    (these are in reverse chronological order, with the last one being the BSOD, obviously. also, like i said, a lot of these are repeated multiple times or with slight variations. hundreds of error reports just since the crash)
      My System SpecsSystem Spec

  3. #3

    Posts : 5
    Windows 8

    Okay, so going further back, I had never had most of these errors (the DCOM error, the logical block error, or the dependency service error) until 8:22 yesterday evening.
    Then this happened:

    LiveComm (5380) C:\Users\taite_000\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalSta te\LiveComm\05ceda4886be081e\120712-0049\: A request to write to the file "C:\Users\taite_000\AppData\Local\Packages\microsoft.windowscommunicationsapps_8wekyb3d8bbwe\LocalSt ate\LiveComm\05ceda4886be081e\120712-0049\DBStore\LogFiles\edb.log" at offset 217088 (0x0000000000035000) for 4096 (0x00001000) bytes succeeded, but took an abnormally long time (4692 seconds) to be serviced by the OS. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem.

    immediately followed by

    Failed to create restore point (Process = C:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x81000101).

    a couple minutes later, this happens

    Scoping unsuccessful for shadowcopy \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy5 with error 0x80070057.

    and then the disk errors start (the io operation block ones) and continue until the crash, and up until now. almost half of all the messages in my event viewer have happened in the last 24 hours.
      My System SpecsSystem Spec

  4. #4

    Posts : 660
    windows 8.1

    Please couldyou post your dumpfiles according to these instructions here .
    Please use option one and use Grab all.

    But this looks like hardware related problem, most probably your hardisk(s)

    Start with checkdisk
    Pleaserun the Checkdisk on your system tutorial here
    You can get ahead start on the hardware diagnostics if you'd like - they are located here: Hardware Diagnostics
      My System SpecsSystem Spec

  5. #5

    Posts : 5
    Windows 8

    i think i got the dump file uploaded
      My System SpecsSystem Spec

  6. #6

    Posts : 5
    Windows 8

    also, i've run the chkdsk scan several times already. i did it again just for the hell of it, but it didn't make any difference.

    edit: i ran a read only chkdsk scan via the command prompt, so i could see what it says, and it told me "windows has scanned the file system and found no problems. no further action is required"

    Edited again: ran another chkdsk including the /r parameter, and now its stuck at 27% which apparently happens to a lot of people. Im letting it go for now
    Last edited by taite; 11 Jul 2014 at 21:41.
      My System SpecsSystem Spec

computer won't start up properly after BSOD

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