Windows 8 and 8.1 Forums

BSOD for unknown reason, at startup

  1. #1

    Posts : 19
    Windows 8.1 Enterprise x64

    startup BSOD, possibly faulty CPU?

    Hello guys!
    Recently (2 days) I have installed an LGA771 CPU into my motherboard, and it is a bit undervoltaged too.
    And today, when my PC booted to the desktop it started beeping. I don't know where, because the headphones were on the case and I turned it off quickly. It wasn't the PC speaker. IT 'S NOT the headphones. The sound is like when a fan is full with dust. It occured for 4-5 seconds and no more. No reboots.
    I checked the cables and it started successfully. What could be this?
    Minidump attached, real dump is big. I have forced shut down before it could really finish.

    "Az operációs rendszer hibaellenőrzés céljából újraindította a számítógépet. A művelet a következő volt: 0x00000050 (0xffffe0006853c2e4, 0x0000000000000001, 0xfffff8014227fca0, 0x0000000000000002). A memóriakép mentve a következő fájlba: C:\Windows\MEMORY.DMP. Jelentés azonosítója: 071114-19406-01"

    Also I have other problems in the event viewer:
    Windows mobile device center errors (as I see it was there always since the installation, and it works)

    That's the other one: Kernel-PnP

    The driver \Driver\WudfRd failed to load for the device SWD\SensorsAndLocationEnum\LPSensorSWDevice.

    Thanks in advance!
    Last edited by quailstorm; 11 Jul 2014 at 05:07.

      My System SpecsSystem Spec

  2. #2

    Posts : 19
    Windows 8.1 Enterprise x64

    Egy hardverhiba történt, amit a rendszer kijavított.A hibát jelző összetevő: Processzormag
    Hibaforrás: Korrigált gépellenőrzés
    Hibatípus: Gyorsítótárhierarchia-hiba
    Processzor APIC-azonosítója: 2

    (my translate)
    A hardware issue occured which the systrem fixed. The device causing the issue: CPU core
    APIC-ID: 2

    - System
    - Provider
    [ Name] Microsoft-Windows-WHEA-Logger
    [ Guid] {C26C4F3C-3F66-4E99-8F8A-39405CFED220}
    EventID 19
    Version 0
    Level 3
    Task 0
    Opcode 0
    Keywords 0x8000000000000000
    - TimeCreated
    [ SystemTime] 2014-07-11T06:02:13.597440900Z
    EventRecordID 15011
    - Correlation
    [ ActivityID] {154245BB-B240-4C28-B1DB-6343857EA869}
    - Execution
    [ ProcessID] 1588
    [ ThreadID] 2340
    Channel System
    Computer Storminter-8
    - Security
    [ UserID] S-1-5-19

    - EventData
    ErrorSource 1
    ApicId 2
    MCABank 3
    MciStat 0x942000490001010a
    MciAddr 0x7e691600
    MciMisc 0x0
    ErrorType 9
    TransactionType 2
    Participation 256
    RequestType 0
    MemorIO 256
    MemHierarchyLvl 2
    Timeout 256
    OperationType 256
    Channel 256
    Length 928
    RawData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
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Please provide this information so we can provide a complete analysis (from the Pinned Topic at the top of the forum): Blue Screen of Death (BSOD) Posting Instructions Please use Option 1 as it provides Event Viewer logs.

    For starters:
    At work we start all repairs with a set of diagnostics. Often they find problems that weren't even expected. It's a waste of time to try to fix software on a system that has hardware problems.
    Please try these free diagnostics for starters: Initial Hardware Diagnostics
    Also, please ensure that you have ALL available Windows Updates (it may take several trips to get them all).
    Please start with these free hardware diagnostics: Hardware Diagnostics

    Please remove MagicISO as it's drivers date from 2009.

    Your BIOS dates from 2010. Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is a very unforgiving process - and one mistake can physically damage your motherboard.

    Beyond this, as there was only 1 memory dump in the upload, I have these 3 suggestions:
    1. Get ALL available Windows Updates. It may take several trips to get them all
    EDIT: also get all available, Win8.1 updates from the Gigabyte website for your mobo
    2. Start with these free hardware diagnostics: Hardware Diagnostics
    3. If all of the hardware tests pass, then run Driver Verifier according to these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Fri Jul 11 00:50:33.084 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\071114-19406-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 0:01:33.472
    Probably caused by :ntkrnlmp.exe ( nt!CmpCallCallBacks+320 )
    BugCheck 50, {ffffe0006853c2e4, 1, fffff8014227fca0, 2}
    Arg1: ffffe0006853c2e4, memory referenced.
    Arg2: 0000000000000001, value 0 = read operation, 1 = write operation.
    Arg3: fffff8014227fca0, If non-zero, the instruction address which referenced the bad memory
    Arg4: 0000000000000002, (reserved)
    PROCESS_NAME:  svchost.exe
    FAILURE_BUCKET_ID: AV_nt!CmpCallCallBacks
    CPUID:        "Intel(R) Xeon(R) CPU           L5420  @ 2.50GHz"
    MaxSpeed:     2500
    CurrentSpeed: 2550
      BIOS Version                  F9
      BIOS Release Date             06/21/2010
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  G41M-ES2L
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Fri Jul 11 00:50:33.084 2014 (UTC - 4:00)**************************
    mcdbus.sys                  Tue Feb 24 05:34:07 2009 (49A3CD1F)
    Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
    eamonm.sys                  Thu Aug 15 10:53:50 2013 (520CEB7E)
    ehdrv.sys                   Thu Aug 15 10:54:11 2013 (520CEB93)
    epfwwfpr.sys                Thu Aug 15 10:55:17 2013 (520CEBD5)
    edevmon.sys                 Mon Aug 19 09:00:54 2013 (52121706)
    intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
    intelide.sys                Thu Aug 22 07:40:03 2013 (5215F893)
    tap0901.sys                 Thu Aug 22 08:40:01 2013 (521606A1)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
    RTKVHD64.sys                Wed May 14 06:28:52 2014 (53734564)
    nvlddmkm.sys                Mon May 19 19:08:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)
    SeLow_x64.sys               Sun Jun  8 13:51:22 2014 (5394A29A)
    Neo_VPN.sys                 Sun Jun  8 13:51:37 2014 (5394A2A9)
    edevmon.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    SeLow_x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Neo_VPN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  4. #4

    Posts : 19
    Windows 8.1 Enterprise x64

    Thank you for trying to help me!

    Firstly, I ALWAYS update my Windows to the latest.
    I haven't run memory diagnostics, but I have used faulty modules in the past, and I don't think that I have one now.
    For CPU: Intel burn test ran successfully.
    After writing the first post in the topic, I removed undervoltage, and the system is stable since then. But there were some loud screaming near the cpu area. For five secs each. 2 times after giving back the voltages. And the third was when the BSOD occured.
    Gaming works well on my PC, but I can run furmark if you want.

    Magic iso is old. Okay, but I use it to mount virtual drives. If you can advice an alternative, I will uninstall it. Daemon tools is NOT an alternative. Magiciso works well since the installation of the OS, I don't think it caused the issue.

    Windows 8 and 8.1 are unsupported for my motherboard. So only realtek HD audio driver is installed.
    This is the latest bios, with some modification.
    xeon 771 microcode ·L˝X

    Also I use NOD32v7 as anti malware protection.

    NVstream service is always removed after the installation.
    sc delete "NvStreamSvc"
    It causes many errors yes. But they show up in event viewer too.

    I bought a new CPU cooler since, a Cooler Master Hyper T4. So I don't go beyond the limit. And I don't have to undervolt. It's stable.

    The only thing I can't deal with is the high pitched LOUD noise when the BSOD occured, and those two times since, when the system stood stable.

    SF tool thing uploaded.

    And you forgot to mention that it's not a good idea to run it on other partition than C. I have searched for a while while I got the files G users....

    Looking forward to your reply.
      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I have heard of others using Virtual Clone Drive ( SlySoft Virtual CloneDrive ) but have no experience with this type of software.

    Do you still have the loud screaming noise after installing the new CPU cooler?
    Have you checked your video card? Please run the rest of the diagnostics (including Furmark).

    You only have 889 MB of free RAM. Please add more RAM (if the system is capable of it).
    While waiting to add RAM:
    - stop any unneeded startup items from starting when the system starts
    - only open one program at a time

    Your E: drive only has about 7% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

    You have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

    Riva Tuner (along with MSI Afterburner and EVGA Precision) are known to cause BSOD's in some Windows systems (it's driver is usually RTCore64.sys). Please un-install them immediately!

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized.

    As Win8 and 8.1 aren't supported for your motherboard, there may come a time when the system isn't stable.
    This will be due to the incompatibilities (problems) between the system and Windows 8/8.1
    At that point your choice will be to either accept the problems, or do downgrade to Win7 or earlier in order to stabilize the system.

    I don't worry about which partition the OS is loaded on. All Win8/8.1 systems that I've seen will rename the OS partition to C: when the OS is running. Yours appears to be this way in the MSINFO32 report.
      My System SpecsSystem Spec

  6. #6

    Posts : 19
    Windows 8.1 Enterprise x64

    About the last part: the application was running from G, my storage partition with no OS. And said that the results are saved onto the desktop. Instead, it created the User\Myuser\appdata\desktop folders on G. So this is a programming failure. Fix it in the next build.

    EVGA Precision? No way for uninstalling. I already lost my 8800GT because of non fuctioning fan control. I have to do it manually if I don't want to cook the card. So it's not installed for overclocking purposes.
    You can open my PC specs anytime, it's correct. The PSU is about one year old, and it spent half year in the store. So half year usage.

    E drive is huuuuuge. I have 120GBs of space left there. So don't worry. Percentage is not everything.
    I'm planning to add more RAM, but 3GBs are not so few to make the system unstable.
    I need Win8.1 so it's not an option to fall back to Win7. Also, the HDD under Win7 is not in the best condition. SMART rates are good but it's really slow and sometimes connection lags beetween the OS and the HDD.

    I have heard of virtual clone drive, but I can't see a list of compatible image files. nrg and alcohol images are necessary. But Virtual clone drive has a newer driver: Virtual CloneDrive - Changelog

    With the new cooler, I had a 1 second long loud noise after cold booting to Windows 8.1 this morning. System is still stable.
    Yesterday I played Tom Clancy's Ghost recon phantoms without issues and lag. So VGA can be considered good but I will run a furmark just for you.

    Furmark: 74°C max with 1280x720 MSAA8x 24FPS.
    Prime 95 doesn't produce ad much heat as Intel burn test.
    Last edited by quailstorm; 14 Jul 2014 at 06:06.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    This is your system, so you do what you want with it.
    I only make recommendations.
    In this case I'm not real concerned about the EVGA Precision - but I am concerned about the Riva Tuner (it's listed in the Programs section of MSINFO32).

    Have you checked to make sure nothing is rubbing on the fan?
    I've seen small wires that were barely touching the fan blades and would make awfully loud noises.

    If it continues to make noises, I'd either post in the hardware forums, or I'd take it to a shop to have it diagnosed.

    Good luck!
      My System SpecsSystem Spec

  8. #8

    Posts : 19
    Windows 8.1 Enterprise x64

    OK thanks. I can try removing riva tuner. Will it affect EVGA precision? Because that's the program which installed it.
    The following days I'll try to cold boot into linux instead. The loud noise only occurs at cold boots in the morning...

    I'm not concerned about the fans, but it's definietely not the CPU fan. I hope the noise and the BSOD were a coincidence, but I don't think so. The PSU fan is also cannot be the noise source. Only VGA.

    About the magicDISC, it's hard to leave an app after so many years. And it has a Windows 8 optimized version.
      My System SpecsSystem Spec

  9. #9

    Posts : 19
    Windows 8.1 Enterprise x64

    There was no strange sound with Ubuntu. Reboot, Windows 8.1 desktop loaded. Strange sound...
    MagicDisc removed, Rivatuner removed. No strange noise since, but I will wait a few days...
    Even is virtual clone drive doesn't say itself alcohol 120% compatible, it is working well with those images.
      My System SpecsSystem Spec

  10. #10

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Alcohol % software uses the same drivers as Daemon Tools - beware!
      My System SpecsSystem Spec

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BSOD for unknown reason, at startup

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