Windows 8, Asus PC, keeping crashing with BSOD

samarhtc · Jul 10, 2014

I have a Asus pc, that has been crashing all the time due to unknown reasons.
I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD.
I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant.

I have been using WhoCrashed, but does seem to get anywhere with the information provided by this.

The PC is a new laptop.

I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.

Hope to hear from someone.
Thanks

blueelvis · Jul 10, 2014

Hi Samarhtc & Welcome to the forums ^_^,

The dump files provided in the crash are extremely old (i.e. date back to May 2014). Hence, I would advise you to re run the SF_Diagnostic tool till it says that it is complete and then attach the log file. Make sure that the dump files present in the Diagnostic folder are recently made. Please upload the new SF diagnostic zip file in your next post so that it could be analyzed.

samarhtc · Jul 10, 2014

Hi blueelvis
I have now uploaded a more recent version to the first post. The filename is the same but have added 2 at the last.
Thanks

blueelvis · Jul 12, 2014

samarhtc said:
Hi blueelvis
I have now uploaded a more recent version to the first post. The filename is the same but have added 2 at the last.
Thanks

Hi,

I have analyzed your only latest dump file and below has been provided an analysis of that :-

Code:

*** WARNING: Unable to verify timestamp for rspCrash64.sys
*** ERROR: Module load completed but symbols could not be loaded for rspCrash64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck DEADDEAD, {0, 0, 18eee5fa, 3c2a58ed}

Probably caused by : rspCrash64.sys ( rspCrash64+108b )

Followup: MachineOwner
---------

6: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

MANUALLY_INITIATED_CRASH1 (deaddead)
The user manually initiated this crash dump.
Arguments:
Arg1: 0000000000000000
Arg2: 0000000000000000
Arg3: 0000000018eee5fa
Arg4: 000000003c2a58ed

Debugging Details:
------------------


[COLOR=#ff0000][B][U]OVERLAPPED_MODULE: Address regions for 'btath_avdt' and 'RtsUVStor.sy' overlap[/U][/B][/COLOR]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  [U][B]0xDEADDEAD[/B][/U]

PROCESS_NAME:  WhoCrashedEx.e

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

LAST_CONTROL_TRANSFER:  from fffff8801c5c608b to fffff803b48ca440

STACK_TEXT:  
fffff880`1d268a68 fffff880`1c5c608b : 00000000`deaddead 00000000`00000000 00000000`00000000 00000000`18eee5fa : nt!KeBugCheckEx
fffff880`1d268a70 00000000`deaddead : 00000000`00000000 00000000`00000000 00000000`18eee5fa 00000000`3c2a58ed : rspCrash64+0x108b
fffff880`1d268a78 00000000`00000000 : 00000000`00000000 00000000`18eee5fa 00000000`3c2a58ed fffff880`1d268c80 : 0xdeaddead


STACK_COMMAND:  kb

FOLLOWUP_IP: 
rspCrash64+108b
fffff880`1c5c608b cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  rspCrash64+108b

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: rspCrash64

IMAGE_NAME:  [B][U]rspCrash64.sys
[/U][/B]
DEBUG_FLR_IMAGE_TIMESTAMP:  50976856

FAILURE_BUCKET_ID:  0xDEADDEAD_rspCrash64+108b

BUCKET_ID:  0xDEADDEAD_rspCrash64+108b

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:0xdeaddead_rspcrash64+108b

FAILURE_ID_HASH:  {0549c744-34f4-2025-9b29-260d5bf4eb12}

Followup: MachineOwner
---------

Are you forcing a system crash mate? Asking this because this type of crash means that the user deliberately asked the system to crash in most cases although there are cases where due to shoddy programming of a driver could cause this. Below is a list of the 3rd party drivers installed on your system. Please find updates for them ASAP :-

Code:

**************************Fri Jul 11 02:36:10.370 2014 (UTC + 5:30)**************************
SSPORT.sys                  Fri Aug 12 04:37:32 2005 (42FBDA34)
[B][U]ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
[/U][/B]ctxusbm.sys                 Wed Jun  8 04:23:28 2011 (4DEEABE8)
[COLOR=#ff0000]atkwmiacpi64.sys            Wed Sep  7 07:14:52 2011 (4E66CC94)
[/COLOR][B][U]AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
[/U][/B]HECIx64.sys                 Tue Jul  3 03:44:58 2012 (4FF21D62)
Rt630x64.sys                Mon Jul 30 21:33:12 2012 (5016B040)
kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
dump_iaStorA.sys            Sun Sep  2 06:31:24 2012 (5042AFE4)
iaStorA.sys                 Sun Sep  2 06:31:24 2012 (5042AFE4)
btath_lwflt.sys             Fri Nov  2 11:05:44 2012 (50935BB0)
[B][U]rspCrash64.sys              Mon Nov  5 12:48:46 2012 (50976856)
[/U][/B]intelppm.sys                Tue Nov  6 09:25:02 2012 (50988A16)
btath_rcp.sys               Tue Dec 18 15:24:50 2012 (50D03D6A)
btath_hcrp.sys              Tue Dec 18 15:24:54 2012 (50D03D6E)
AsusTP.sys                  Thu Jan 10 18:59:56 2013 (50EEC254)
IntcDAud.sys                Fri Jan 11 19:25:16 2013 (50F019C4)
btath_bus.sys               Mon Jan 21 14:48:42 2013 (50FD07F2)
[U][B]btath_avdt.sys              Mon Jan 21 14:49:11 2013 (50FD080F)
[/B][/U]btfilter.sys                Mon Jan 21 14:49:45 2013 (50FD0831)
btath_flt.sys               Mon Jan 21 15:12:22 2013 (50FD0D7E)
btath_a2dp.sys              Mon Jan 21 15:12:31 2013 (50FD0D87)
trufos.sys                  Wed Mar  6 17:17:58 2013 (51372CEE)
avc3.sys                    Thu Apr 11 14:01:58 2013 (516674FE)
avckf.sys                   Thu Apr 11 14:05:04 2013 (516675B8)
gzflt.sys                   Mon Apr 22 15:51:00 2013 (51750F0C)
nvlddmkm.sys                Tue May 14 18:20:33 2013 (51923319)
nvpciflt.sys                Tue May 14 18:20:49 2013 (51923329)
igdkmd64.sys                Sat May 18 01:45:07 2013 (51968FCB)
RTKVHD64.sys                Tue May 28 19:33:46 2013 (51A4B942)
bdfwfpf.sys                 Tue Jul  2 16:33:14 2013 (51D2B372)
athw8x.sys                  Thu Aug  8 09:11:36 2013 (52031370)
[B][U]AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
[/U][/B]

samarhtc · Jul 18, 2014

Hi and thanks for your answer.
I have installed WhoCrashed and that is the only thing that is enforcing a crash. Otherwise 95 procent of all crashed are done randomly.
I have already removed most of the bloat ware that came with this Asus pc.
I will go through the list of drivers you have provided and try to update these.
One more question. Do you think it is safe for me to update to windows 8.1?

blueelvis · Jul 18, 2014

samarhtc said:
Hi and thanks for your answer.
I have installed WhoCrashed and that is the only thing that is enforcing a crash. Otherwise 95 procent of all crashed are done randomly.
I have already removed most of the bloat ware that came with this Asus pc.
I will go through the list of drivers you have provided and try to update these.
One more question. Do you think it is safe for me to update to windows 8.1?

Remove WhoCrashed.

In case you are still facing problem, we need your latest Dump files & the freshly generated SF Diagnostic.

As regarding the Windows 8.1 , if you have already backed up your data & are willing to format the PC and install Windows 8.1 then go ahead but before you do it, please make sure you update the drivers here.

Also, are you thinking to do a UPGRADE to Windows 8.1 or a clean install to Windows 8.1? Do not install the Windows 8.1 as of now though.

Windows 8, Asus PC, keeping crashing with BSOD

samarhtc

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

samarhtc

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One

samarhtc

New Member

My Computer

System One

blueelvis

OMG Debugger!

My Computer

System One