BSOD with Kernel Security Check Failure

Vio

New Member
Messages
3
Dear all,

since this week the Laptop of my friend is crashing with BSOD every day.
I already did everything which is written in the instructions before posting here. The zip file is attached.

The Laptop is used for work and we are already going crazy with it always crashing.
Could you please help me?

BR,
Vio
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V3-771G
    CPU
    Intel Core i7-3630QM 2,40GHz
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GT 650M
    Browser
    IE 11
    Antivirus
    Norton Antivirus 2014
These devices have problems in Device Manager:
Bluetooth Audio Device BTHENUM\{61118058-486C-4BB0-B4B8-ACE4DCADEC44}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerät kann nicht gestartet werden.

Virtual Bluetooth Support (Include Audio) BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerät funktioniert nicht ordnungsgemäß, da Windows die für das Gerät erforderlichen Treiber nicht laden kann.

Bluetooth LWFLT Device BTHENUM\{DD533152-01F4-435C-ABFE-984BC21A2A65}_LOCALMFG&0000\8&14451175&0&000000000000_00000000 Das Gerät funktioniert nicht ordnungsgemäß, da Windows die für das Gerät erforderlichen Treiber nicht laden kann.
Please uninstall all Bluetooth software, then download and install the latest, Win8.1 compatible Bluetooth software (DO NOT use Win8 versions as they sometimes have issues with Win8.1)

The last 2 memory dumps are verifier enabled and they point to the kernel (core) of the OS. Please turn off verifier. To do this, open up verifier.exe and select "Delete existing settings", then click on "Finish" and reboot for the changes to take effect.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys Mon Apr 19 21:39:04 2010 (4BCD05B8)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Tue Jul 6 00:20:31 2010 (4C32AF0F)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run these free hardware diagnostics: Hardware Diagnostics. Let us know the results and we can move on from there.




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Jul  9 14:31:38.998 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-33937-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:04:44.880[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )[/B]
BugCheck [B]C4, {9200f, fffff80124e1ec50, ffffe00188f32250, ffffe00188f322e8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
Arg2: fffff80124e1ec50, A pointer to the string describing the violated rule condition.
Arg3: ffffe00188f32250, Address of internal rule state (second argument to !ruleinfo).
Arg4: ffffe00188f322e8, Address of supplemental states (third argument to !ruleinfo).
BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  V2.28
  BIOS Release Date             10/21/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  9 14:26:21.959 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-33593-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 0:04:04.845[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )[/B]
BugCheck [B]C4, {9200f, fffff80062930c50, ffffe001776dff20, ffffe001776dffb8}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000C4]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/url]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments: 
Arg1: 000000000009200f, ID of the 'NdisTimedDataHang' rule that was violated.
Arg2: fffff80062930c50, A pointer to the string describing the violated rule condition.
Arg3: ffffe001776dff20, Address of internal rule state (second argument to !ruleinfo).
Arg4: ffffe001776dffb8, Address of supplemental states (third argument to !ruleinfo).
BUGCHECK_STR:  0xc4_NdisTimedDataHang_XDV
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0xc4_NdisTimedDataHang_XDV_VRF_nt!IopProcessWorkItem[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  V2.28
  BIOS Release Date             10/21/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jul  9 13:26:34.551 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\070914-22593-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 3:30:28.359[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff800c8255820, fffff800c8255778, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff800c8255820, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff800c8255778, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  V2.28
  BIOS Release Date             10/21/2013
  Manufacturer                  Acer
  Product Name                  Aspire V3-771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 30 13:11:29.910 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\063014-11062-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]10 days 11:01:51.718[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]ntkrnlmp.exe ( nt!SwapContext_PatchXRstor+0 )[/B]
BugCheck [B]3B, {c0000005, fffff8010f96426a, ffffd0002261d590, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8010f96426a, Address of the instruction which caused the bugcheck
Arg3: ffffd0002261d590, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  NAV.exe
FAILURE_BUCKET_ID: [B]0x3B_nt!SwapContext_PatchXRstor[/B]
CPUID:        "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2395[/B]
  BIOS Version                  V2.12
  BIOS Release Date             10/31/2012
  Manufacturer                  Acer
  Product Name                  Aspire V3-771
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Jul  9 14:31:38.998 2014 (UTC - 4:00)**************************
[COLOR=RED][B]NTIDrvr.sys                 Mon Apr 19 21:39:04 2010 (4BCD05B8)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Tue Jul  6 00:20:31 2010 (4C32AF0F)[/B][/COLOR]
[COLOR=RED][B]mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)[/B][/COLOR]
TurboB.sys                  Fri Jan 20 19:38:04 2012 (4F1A08EC)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
rikvm_96E434EB.sys          Mon May 14 03:49:40 2012 (4FB0B914)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
RTKVHD64.sys                Tue Jul 31 05:46:36 2012 (5017A97C)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
ETD.sys                     Thu Aug 30 04:47:45 2012 (503F28B1)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
btath_rcp.sys               Tue Dec 18 04:54:50 2012 (50D03D6A)
btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
L1C63x64.sys                Sun Mar 31 23:15:17 2013 (5158FBC5)
SYMEVENT64x86.SYS           Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS                Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS                 Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS                 Tue Jul 30 19:29:08 2013 (51F84C44)
iaStorA.sys                 Thu Aug  1 21:39:52 2013 (51FB0DE8)
dump_iaStorA.sys            Thu Aug  1 21:39:52 2013 (51FB0DE8)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
EX64.SYS                    Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS                   Thu Aug 22 16:38:20 2013 (521676BC)
ccSetx64.sys                Mon Sep 23 23:58:04 2013 (52410DCC)
SRTSP64.SYS                 Mon Feb 10 18:04:55 2014 (52F95B17)
SYMNETS.SYS                 Thu Feb 13 06:25:14 2014 (52FCAB9A)
SYMEFA64.SYS                Thu Feb 27 18:32:07 2014 (530FCAF7)
IDSvia64.sys                Tue Mar  4 23:30:47 2014 (5316A877)
iwdbus.sys                  Thu Mar 13 17:59:14 2014 (53222A32)
EraserUtilRebootDrv.sys     Thu Mar 20 12:30:59 2014 (532B17C3)
eeCtrl64.sys                Thu Mar 20 12:30:59 2014 (532B17C3)
nvvad64v.sys                Fri Mar 28 09:32:06 2014 (533579D6)
btfilter.sys                Thu Apr 24 23:01:52 2014 (5359D020)
BHDrvx64.sys                Tue May  6 03:04:20 2014 (53688974)
igdkmd64.sys                Sat May 17 00:17:35 2014 (5376E2DF)
[COLOR=RED][B]NvStreamKms.sys             Thu May 22 12:43:14 2014 (537E2922)[/B][/COLOR]
nvpciflt.sys                Thu Jun 12 20:13:36 2014 (539A4230)
nvlddmkm.sys                Thu Jun 12 20:18:13 2014 (539A4345)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Jun 30 13:11:29.910 2014 (UTC - 4:00)**************************
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
[/font]
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys
http://www.carrona.org/drivers/driver.php?id=TurboB.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
rikvm_96E434EB.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=aPs2Kb2Hid.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=btath_rcp.sys
http://www.carrona.org/drivers/driver.php?id=btath_hcrp.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=L1C63x64.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=EraserUtilRebootDrv.sys
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=btfilter.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=NvStreamKms.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Dear usasma,

Thank you for your help.

I deinstalled the Bluetooth Software and reinstalled the Windows 8.1 64-bit one.
I also deinstalled the mentioned Software (NTI & Egistec).

The verifier.exe is turned off again.

I thought it looked good until today in the morning it crashed again with the same BSOD.
I'm now starting with the Hardware diagnostics.

I thought it looked good
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V3-771G
    CPU
    Intel Core i7-3630QM 2,40GHz
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GT 650M
    Browser
    IE 11
    Antivirus
    Norton Antivirus 2014
I now did all Hardware diagnostics and every test was passed without any Errors.
I checked the Event Viewer and came across an error with HP Software which i deinstalled.

I also attached an Image with the Errors in the Event Viewer for the kernel power.
I also did the SF diagnostic again and attached the zip file.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire V3-771G
    CPU
    Intel Core i7-3630QM 2,40GHz
    Memory
    16GB
    Graphics Card(s)
    Nvidia Geforce GT 650M
    Browser
    IE 11
    Antivirus
    Norton Antivirus 2014
Event ID 41 errors are simply Windows' way of saying that it doesn't know why the computer shut down.
It can be caused by BSOD's, hardware failures (to include overheating, or even just holding the power button down to shut off the system.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
Event ID 41 errors are simply Windows' way of saying that it doesn't know why the computer shut down.
It can be caused by BSOD's, hardware failures (to include overheating, or even just holding the power button down to shut off the system.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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