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BSOD caused by driver power state failure.

  1. #1

    BSOD caused by driver power state failure.

    I recently bought a ASUS G750jm laptop. in the past 30 days of receiving it it has BSOD six times. Five have been caused by a DRIVER_POWER_STATE_FAILURE and the most recent was
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. I have tried researching and calling in to ASUS and they were no help. I am just looking for advice on what to do. Thanks.

    Below i included all the crash dumps.

      My System SpecsSystem Spec

  2. #2

    Posts : 2,097
    Windows 8.1 Industry Pro B-)

    Hi Drager204 & Welcome to the forums ^_^,

    I have analyzed your dump files and below is a summary of your dump file having the Driver_Power_State_Failure bugcheck.
    2: kd> !irp ffffe001e9619ca0
    Irp is active with 6 stacks 4 is current (= 0xffffe001e9619e48)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 ffffe001e4ded5b0 00000000 fffff80191c21fc4-ffffd0006bf0f8f0 Success Error Cancel pending
               \Driver\pci    dxgkrnl!DpiFdoPowerCompletionRoutine
                Args: 00000000 00000001 00000001 00000000
     [ 16, 2]   0 e1 ffffe001e8cc41f0 00000000 fffff80066ba02d8-ffffe001e9f54f08 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
     \Driver\nvlddmkm    nt!PopRequestCompletion
                Args: 00000000 00000001 00000001 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-ffffe001e9f54f08    
                Args: 00000000 00000000 00000000 00000000
    We see that the Nvidia Driver is to be blamed for the bugchecks (Rest of the bugchecks also blames this). Now, below is a list of 3rd party drivers which should update :-
    **************************Sun Jul  6 11:36:58.119 2014 (UTC + 5:30)**************************
    ASMMAP64.sys                Thu Jul  2 14:43:26 2009 (4A4C7A36)
    AiCharger.sys               Fri Sep 23 07:34:40 2011 (4E7BE938)
    btwl2cap.sys                Thu Jul 26 20:44:41 2012 (50115EE1)
    kbfiltr.sys                 Thu Aug  2 08:52:22 2012 (5019F26E)
    atkwmiacpi64.sys            Tue Jul  2 14:05:32 2013 (51D290D4)
    plctrl.sys                  Thu Jul 11 08:53:44 2013 (51DE2540)
    L1C63x64.sys                Tue Jul 16 12:26:31 2013 (51E4EE9F)
    ETD.sys                     Thu Aug  1 13:09:54 2013 (51FA10CA)
    bcbtums.sys                 Wed Aug  7 20:41:22 2013 (5202639A)
    intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
    btwampfl.sys                Sat Aug 31 00:02:26 2013 (5220E53A)
    TeeDriverx64.sys            Thu Sep  5 23:32:18 2013 (5228C72A)
    iaStorA.sys                 Wed Sep 18 21:03:51 2013 (5239C7DF)
    dump_iaStorA.sys            Wed Sep 18 21:03:51 2013 (5239C7DF)
    iwdbus.sys                  Fri Sep 27 03:08:04 2013 (5244A93C)
    bcmwl63a.sys                Sun Sep 29 01:05:45 2013 (52472F91)
    btwavdt.sys                 Tue Oct  1 06:53:03 2013 (524A23F7)
    btwaudio.sys                Tue Oct  1 06:55:30 2013 (524A248A)
    btwrchid.sys                Tue Oct  1 06:55:58 2013 (524A24A6)
    AsHIDSwitch64.sys           Tue Oct  8 07:15:17 2013 (525363AD)
    mbam.sys                    Wed Oct 30 21:41:45 2013 (52712FC1)
    igdkmd64.sys                Thu Dec 19 02:19:12 2013 (52B20A48)
    RTKVHD64.sys                Fri Jan 24 15:46:24 2014 (52E23D78)
    MBAMSwissArmy.sys           Fri Mar 21 03:42:35 2014 (532B67D3)
    nvvad64v.sys                Fri Mar 28 19:02:06 2014 (533579D6)
    nvlddmkm.sys                Tue May 20 04:38:44 2014 (537A8EFC)
    NvStreamKms.sys             Thu May 22 22:13:14 2014 (537E2922)
    **************************Sat Jun 28 22:52:56.748 2014 (UTC + 5:30)**************************
    dc3d.sys                    Wed May 18 13:37:24 2011 (4DD37E3C)
    IntcDAud.sys                Wed Nov 27 19:55:44 2013 (529600E8)
    mwac.sys                    Wed Mar  5 03:17:40 2014 (531649FC)
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

    Please remove all the ASUS Software (Bloatware) which you can find on your system as they are known for Blue Screen Issues. Furthermore, if the BSOD's still continue.

    Btw, did you install NVIDIA drivers directly from NVIDIA site? If so, then please remove them and install the OEM provided drivers which can be found over here for your model :-

    ASUSTeK Computer Inc. -Support- Drivers and Download G750JM

    Download and install both the Intel HD( ) and NVIDIA( V9.18.13.3788 ) drivers under the VGA section.

    If the issue is not solved, please post back and we would be glad to help you out ^_^.
      My System SpecsSystem Spec

BSOD caused by driver power state failure.

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