BSOD whea_uncorrectable_error - Watching videos online

Jadors

New Member
Messages
20
I recently bought the parts for this computer and have assembled it. I have updated all of the driver that I am aware of and have even updated the BIOS. Please help me. My computer crashes whenever I try to watch youtube (especially if they are embedded in a website). Also, I recently purchased a computer game and I now get the error when starting that game. This has never happened with any other game until now. I am confused and helpless.

Thank you for your time.

*EDIT* I ran the intel processor diagnostic tool and my processor ... FAILED

I have attached the .txt results
 

My Computer

System One

  • OS
    Windows 8.1
*EDIT* I ran the intel processor diagnostic tool and my processor ... FAILED
This says that the problem is likely with your processor. But be careful how you use the word "FAILED".....

Processor is overclocked.
Remove overclock and try stress test again
If using TurboBoost, disable that in the BIOS/UEFI before retesting
From the diagnostic report:
The processor frequency could be affected by power management features. In order
to ensure the processor frequency is not affected by a power management setting,
enter BIOS, load defaults, and disable any 'Over-Clocking' or power
management features that may affect processor frequency. Also, set any
software applications which control power management features to default.

Platform Controller Hub Test Failed. Error while retrieving SATA Device Information from OS
This is not necessarily a failure of your CPU

Run other diagnostics - such as other CPU tests, memory tests, hard drive tests, etc
Links to free tests here: Hardware Diagnostics

The memory dumps are all STOP 0x124's - while this can be other things, the relative lack of 3rd party drivers in the dump is suggestive of a hardware problem (much less likely, but still a possibility, is a Windows problem).
Start with ALL of these free hardware diagnostics: Hardware Diagnostics

IMO you're probably looking at a hard drive problem as most likely, with a motherboard problem the next most likely - but this is just a hunch on my part. Finishing the diagnostics will let us know more. I'm fairly sure that this isn't a CPU problem - but run other CPU tests just-in-case (also, FWIW, Prime95's Small FFT's and Large FFT's tests will help stress the CPU cache and the memory controller).

If all of the hardware diagnostics pass, then please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Sat Jun 28 21:43:41.063 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-7531-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:08:28.748[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001056a4028, ba000000, 52000402}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001056a4028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  Transistor.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V10.3
  BIOS Release Date             12/03/2013
  Manufacturer                  MSI
  Product Name                  MS-7816
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 28 15:48:00.896 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-9140-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:04:57.580[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe0016ac76028, ba000000, 52000402}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0016ac76028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  Transistor.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V10.3
  BIOS Release Date             12/03/2013
  Manufacturer                  MSI
  Product Name                  MS-7816
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Jun 28 15:21:01.183 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\062814-9046-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:02:01.867[/B]
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001adb64028, ba000000, 52000402}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001adb64028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  Transistor.exe
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V10.3
  BIOS Release Date             12/03/2013
  Manufacturer                  MSI
  Product Name                  MS-7816
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Jun 18 20:47:25.655 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\061814-7703-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]1 days 21:07:41.340[/B]
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by :[B]GenuineIntel[/B]
BugCheck [B]124, {0, ffffe001e64fe028, ba000000, 52000402}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001e64fe028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000ba000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000052000402, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_GenuineIntel
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_GenuineIntel_PROCESSOR_MAE[/B]
CPUID:        "Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz"
MaxSpeed:     3500
CurrentSpeed: [B]3500[/B]
  BIOS Version                  V10.3
  BIOS Release Date             12/03/2013
  Manufacturer                  MSI
  Product Name                  MS-7816
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Sat Jun 28 21:43:41.063 2014 (UTC - 4:00)**************************
MBfilt64.sys                Thu Jul 30 23:40:32 2009 (4A7267B0)
ISCTD64.sys                 Tue Nov 27 14:52:34 2012 (50B51A02)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
e22w7x64.sys                Wed Mar 20 17:35:41 2013 (514A2BAD)
RTKVHD64.sys                Tue Jul  2 10:07:25 2013 (51D2DE9D)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys           Thu Aug 22 07:40:39 2013 (5215F8B7)
TeeDriverx64.sys            Thu Sep  5 14:02:18 2013 (5228C72A)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvvad64v.sys                Fri Dec 27 11:41:28 2013 (52BDADB8)
bckd.sys                    Fri Jan 24 12:05:22 2014 (52E29D52)
nvlddmkm.sys                Sat Feb  8 10:48:31 2014 (52F651CF)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys
http://www.carrona.org/drivers/driver.php?id=ISCTD64.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=e22w7x64.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
http://www.carrona.org/drivers/driver.php?id=bckd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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