swodniw8guy
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- 20
Hey guys
Please i really need some help, I just got a new HP ENVY laptop with windows 8.1 on it. However whenever i connect my internet modem , the laptop automatically crashes and the blue screen appears . At first i thought the problem was from my windows 8.1 OS , However i did some crash dump analysis and found out that the problem was driver related , I also asked some questions on the windows forum
http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/please-help-very-worried-windows-... , the members over there analysized the crash dump files and also attributed the problem to the mediatek/ralink driver. I was advised to update my mediatek/ralink drivers and also my BIOS . I would like to know if this error is common with this model of HP laptops and i would also appreciate if a solution to this problem.
I used a crash dump analysis app to find the error , I have uploaded a zip folder with my dump files and i have also included the analysis as well,. Please i would really appreciate if someone could come to my aid urgently.
Thanks
HERE IS A SCREEN SHOT OF THE DRIVERS , I HAVE HIGHLIGHTED THE MEDIATEK DRIVER
View attachment 45973
Please i really need some help, I just got a new HP ENVY laptop with windows 8.1 on it. However whenever i connect my internet modem , the laptop automatically crashes and the blue screen appears . At first i thought the problem was from my windows 8.1 OS , However i did some crash dump analysis and found out that the problem was driver related , I also asked some questions on the windows forum
http://answers.microsoft.com/en-us/windows/forum/windows8_1-system/please-help-very-worried-windows-... , the members over there analysized the crash dump files and also attributed the problem to the mediatek/ralink driver. I was advised to update my mediatek/ralink drivers and also my BIOS . I would like to know if this error is common with this model of HP laptops and i would also appreciate if a solution to this problem.
I used a crash dump analysis app to find the error , I have uploaded a zip folder with my dump files and i have also included the analysis as well,. Please i would really appreciate if someone could come to my aid urgently.
Thanks
"CRASH DUMP ANALYSIS
System Information (local)
computer name: SID-PC
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: HP ENVY 17 Notebook PC, Hewlett-Packard, 1968
CPU: GenuineIntel Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8518651904 total
VM: 2147352576, free: 1928118272
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Mon 23/06/2014 22:25:09 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062314-24265-01.dmp
This was probably caused by the following module: mt7118vu_x64.sys (0xFFFFF80003D98E22)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF80003D98E22)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\mt7118vu_x64.sys
product: MediaTek WiMAX Network Adapter Driver
company: MediaTek Inc.
description: NDIS 6.0 x86 Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mt7118vu_x64.sys (NDIS 6.0 x86 Driver, MediaTek Inc.).
Google query: MediaTek Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Mon 23/06/2014 22:25:09 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: mt7118vu_x64.sys (mt7118vu_x64+0x3E22)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF80003D98E22)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\mt7118vu_x64.sys
product: MediaTek WiMAX Network Adapter Driver
company: MediaTek Inc.
description: NDIS 6.0 x86 Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mt7118vu_x64.sys (NDIS 6.0 x86 Driver, MediaTek Inc.).
Google query: MediaTek Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Mon 23/06/2014 22:22:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062314-22875-01.dmp
This was probably caused by the following module: mt7118vu_x64.sys (0xFFFFF8000523EE22)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF8000523EE22)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\mt7118vu_x64.sys
product: MediaTek WiMAX Network Adapter Driver
company: MediaTek Inc.
description: NDIS 6.0 x86 Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mt7118vu_x64.sys (NDIS 6.0 x86 Driver, MediaTek Inc.).
Google query: MediaTek Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Mon 23/06/2014 07:41:26 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062314-22265-01.dmp
This was probably caused by the following module: mt7118vu_x64.sys (0xFFFFF80003C11E22)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF80003C11E22)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\mt7118vu_x64.sys
product: MediaTek WiMAX Network Adapter Driver
company: MediaTek Inc.
description: NDIS 6.0 x86 Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mt7118vu_x64.sys (NDIS 6.0 x86 Driver, MediaTek Inc.).
Google query: MediaTek Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL
On Mon 23/06/2014 07:37:40 GMT your computer crashed
crash dump file: C:\Windows\Minidump\062314-22468-01.dmp
This was probably caused by the following module: mt7118vu_x64.sys (0xFFFFF800047AAE22)
Bugcheck code: 0xD1 (0x0, 0x2, 0x0, 0xFFFFF800047AAE22)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\mt7118vu_x64.sys
product: MediaTek WiMAX Network Adapter Driver
company: MediaTek Inc.
description: NDIS 6.0 x86 Driver
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mt7118vu_x64.sys (NDIS 6.0 x86 Driver, MediaTek Inc.).
Google query: MediaTek Inc. DRIVER_IRQL_NOT_LESS_OR_EQUAL"
HERE IS A SCREEN SHOT OF THE DRIVERS , I HAVE HIGHLIGHTED THE MEDIATEK DRIVER
View attachment 45973
Last edited:
My Computer
System One
-
- OS
- Microsoft Windows 8.1 64-bit 9600 Multiprocessor Free
- Computer type
- Laptop
- System Manufacturer/Model
- HP ENVY 17 Notebook PC
- CPU
- Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz
- Motherboard
- BaseBoard Manufacturer Hewlett-Packard KBC Version 93.49
- Memory
- 8.00 GB
- Graphics Card(s)
- (1) NVIDIA GeForce GT 750M (2) Intel(R) HD Graphics 4600
- Sound Card
- (1) IDT High Definition Audio CODEC (2) ManyCam Virtual Microphone
- Screen Resolution
- 1920 x 1080
- Hard Drives
- Model HGST HTS541010A9E680 1TB