Windows 8 and 8.1 Forums

BSOD playing Civ 5 and using IE 11

  1. #1

    Posts : 5
    Windows 8.1

    BSOD playing Civ 5 and using IE 11


    I am experiencing BSOD's while playing Civilization 5 as well as while using IE 11, I remember the error shown being DRIVER_IRQL_LESS_OR_EQUAL, or something along the lines of that. Help would be appreciated in pinpointing the driver that is causing this issue. I have uploaded the necessary diagnostic files. Attachment 45177 My specs can be seen in my profile.

    Thank you.

    (Note: Used to be on sevenforums helping out people a lot, so I know my way around, except when it comes to BSOD's, I didn't further my knowledge in that area. Windows 7 Help Forums - View Profile: SlasherIT).

      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    Your dumpfile mentioned probably caused by : HIDCLASS.SYS ( HIDCLASS!memcpy+1e0 ) and in the stacktext USbstor.sys is mentioned.

    Looking at your driverlist is suspect that stwrt64.sys is the driver that is the culprit of your BSod. This is the (audio)driver for your
    Independent Dual Headphones (IDT High Definition Audio CODEC) etc. Your driver is from march 2010 stwrt64 fffff801`6dcc9000 fffff801`6dd48000 Wed Mar 24 05:01:24 2010 (4ba98e94) 0008864a stwrt64.sys and is probably not compatible with windows 8.1. Please update it.

    Please update these older drivers. Links are includedto assist in looking up the source of the drivers. If unable to find an update,please consider it could be a possible BSOD cause or remove (un-install) theprogram responsible for that driver. DO NOT manually delete/rename the driveras it may make the system unbootable! :

    Note:firstcheck the support/driver downloadsite of your OEM model or system(mainboard) for the latest windows 8.1 drivers.

    stwrt64 fffff801`6dcc9000 fffff801`6dd48000 Wed Mar 24 05:01:24 2010 (4ba98e94) 0008864a stwrt64.sys

    Driver Description: SigmaTel High Definition Audio Codec
    Driver Update Site: OEM - none at

    jmcr fffff801`6db97000 fffff801`6dbc6000 Fri Jul 22 05:27:57 2011 (4e28ee3d) 000384fb jmcr.sys
    Driver Description: JMicron JMB38X Memory Card Reader Driver
    Driver Update Site: Driver

    BazisVirtualCDBus fffff801`6c74d000 fffff801`6c782000 Mon Aug 08 20:11:12 2011 (4e4026c0) 00037199 BazisVirtualCDBus.sys
    Driver Description: WinCDEmu virtual CDROM driver - Bazis Inc
    Driver Update Site: WinCDEmu - the easiest way to mount an ISO. And more...

    SynTP fffff801`6d571000 fffff801`6d5d8000 Fri Oct 14 04:34:52 2011 (4e979fcc) 00060faa SynTP.sys
    Driver Description: Synaptic Touch Pad Driver
    Driver Update Site: Drivers ? Synaptics
      My System SpecsSystem Spec

  3. #3

    Posts : 5
    Windows 8.1


    Thank you for the help. I have taken action and updated the listed drivers. If I get another BSOD I will post back here.

      My System SpecsSystem Spec

  4. #4

    Posts : 1
    Windows 8.1

    I seem to have had the same issue yesterday, happened with both Civ 5 and Company of heroes 2, crashing after a few mins of Gameplay with the DRIVER_IRQL_LESS_OR_EQUAL error being shown. At first I suspected it could have been my GFX card but all the drivers were up to date etc. In the end I rolled back the latest Win 8.1 update and it seems to have worked so far after playing on company of heroes, will test Civ 5 tonight and see if it is still occurring.
      My System SpecsSystem Spec

  5. #5

    Posts : 5
    Windows 8.1


    I got another BSOD today running the Internet Explorer 11 Metro App, the error message appeared to be DRIVER_OVERRAN_STACK_BUFFER.

    I uploaded the diagnostic files. Attachment 45591

    Thank you.


    I got another BSOD again while browsing in IE, DRIVER_IRQL_NOT_LESS_OR_EQUAL.

    Diagnostic files: Attachment 45593
    Last edited by SlasherIT; 21 Jun 2014 at 16:47.
      My System SpecsSystem Spec

  6. #6

    Posts : 660
    windows 8.1

    Both SF zip contains the same dumpfile from 21-06-2014

    The Dumpfile blames Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )

    When aWindows/system driver like ntkrnlmp.exe is blamed when experiencing a BSOD
    it's most likely not the problem. Most of the time further analysis is neededto determine the actual cause.

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck F7, {2fff77e0c3af, 4c69d873d5cd, ffffb396278c2a32, 0}
    Probably caused by : ntkrnlmp.exe ( nt!_report_gsfailure+25 )
    Followup: MachineOwner
    2: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A driver has overrun a stack-based buffer.  This overrun could potentially
    allow a malicious user to gain control of this machine.
    A driver overran a stack-based buffer (or local variable) in a way that would
    have overwritten the function's return address and jumped back to an arbitrary
    address when the function returned.  This is the classic "buffer overrun"
    hacking attack and the system has been brought down to prevent a malicious user
    from gaining complete control of it.
    Do a kb to get a stack backtrace -- the last routine on the stack before the
    buffer overrun handlers and bugcheck call is the one that overran its local
    Arg1: 00002fff77e0c3af, Actual security check cookie from the stack
    Arg2: 00004c69d873d5cd, Expected security check cookie
    Arg3: ffffb396278c2a32, Complement of the expected security check cookie
    Arg4: 0000000000000000, zero
    Debugging Details:
    SECURITY_COOKIE:  Expected 00004c69d873d5cd found 00002fff77e0c3af
    PROCESS_NAME:  System
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff801cd048f25 to fffff801ccfdcfa0
    ffffd000`881f3c08 fffff801`cd048f25 : 00000000`000000f7 00002fff`77e0c3af 00004c69`d873d5cd ffffb396`278c2a32 : nt!KeBugCheckEx
    ffffd000`881f3c10 fffff801`ccf3f1c6 : ffffd000`881c9180 ffffd000`881f3c8c ffffd000`881f3c90 ffffd000`881f3c98 : nt!_report_gsfailure+0x25
    ffffd000`881f3c50 fffff801`ccfe0abc : ffffd000`881c9180 ffffd000`881c9180 ffffd000`881d53c0 00000000`00000000 : nt!PoIdle+0x2b6
    ffffd000`881f3da0 00000000`00000000 : ffffd000`881f4000 ffffd000`881ee000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c
    fffff801`cd048f25 cc              int     3
    SYMBOL_NAME:  nt!_report_gsfailure+25
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  ntkrnlmp.exe
    IMAGE_VERSION:  6.3.9600.17085
    FAILURE_BUCKET_ID:  0xF7_MISSING_GSFRAME_nt!_report_gsfailure
    BUCKET_ID:  0xF7_MISSING_GSFRAME_nt!_report_gsfailure
    FAILURE_ID_HASH_STRING:  km:0xf7_missing_gsframe_nt!_report_gsfailure
    FAILURE_ID_HASH:  {82d2c1b5-b0cb-60a5-9a5d-78c8c4284f84}
    Followup: MachineOwner
    According to our BSODindex the usual causes for this kind of BSOD are Device Driver or Malware/virus.
    Looking at your debug driverlist it looks to me that all your network related drivers are up to date.

    The bsod happened while you were browsing the internet and in the dumpfile a few mentions of security check cookies were named.
    To be on the safe side check your system for malware/virus with Antimalwarebytes or other preferred app.
      My System SpecsSystem Spec

  7. #7

    Posts : 5
    Windows 8.1


    Just ran a Malwarebytes scan and came up with no malware or viruses whatsoever.
      My System SpecsSystem Spec

  8. #8

    Posts : 5
    Windows 8.1


    Obtained again yet another BSOD while using IE 11, with the message appearing to be MEMORY_MANAGEMENT.

    EDIT: Just got another BSOD immediately after posting, KMODE_EXCEPTION_NOT_HANDLED.

    Thank you.

    Attachment 46093
      My System SpecsSystem Spec

BSOD playing Civ 5 and using IE 11

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