Windows 8 and 8.1 Forums

BSOD 3-4 times/week, possible issue with Windows Kernel

  1. #21

    Posts : 7
    Windows 8.1

    Hello, just ran across this MS Hotfix, not sure if it's related to your issue, but thought it wouldn't hurt to post it, just in case.

    "0x0000000A" Stop error when you try to resume a Windows 8-based computer from sleep mode

    Hope it helps!

      My System SpecsSystem Spec

  2. #22

    Posts : 16
    Windows 8.1 x64


    I removed my graphics card and uninstalled the nVidia drivers a few days ago. Since then, I've been running off the integrated graphics.

    I haven't had any BSODs since then (given it's only been 5 days, so it's not definite that they stopped). However, twice I've had the computer crash and reboot. Most recently was while I was working on it. Pages in Chrome crashed repeatedly and then suddenly the screen went black and the system rebooted. There was no bugcheck.

    I found some events in the system log around the time of the crash. Maybe these will shed some light on what caused it?

    12:28:38 PMvolsnap
    An unfinished create of a shadow copy of volume C: was deleted.
    12:28:43 PM
    The description for Event ID 0 from source igfxCUIService1.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
    If the event originated on another computer, the display information had to be saved with the event.
    The following information was included with the event: 
    Service started/resumed
    12:28:39 PM
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    12:28:43 PM
    The previous system shutdown at 12:28:20 PM on ‎7/‎30/‎2014 was unexpected.
    @isherwoodme: I'm not sure if that applies to my system as I'm getting the BSODs not only when waking from sleep, but occasionally while the system is running.
      My System SpecsSystem Spec

  3. #23

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It's difficult to tell if this info is significant or not.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
      My System SpecsSystem Spec

  4. #24

    Posts : 16
    Windows 8.1 x64

    The .zip is attached.

    I've never had problems with temperatures before. Stress tests temps have always been in the safe range and during normal work, I never hear fans spin up, but I'll keep an eye on them just to make sure.
      My System SpecsSystem Spec

  5. #25

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The Admin Event Viewer log shows some problems with your hard drive.
    Please be sure to run "chkdsk /r /f" from an elevated (run as Administrator) Command Prompt.
    The system will ask if you want to do it on rebooting, select Yes and reboot for it to run.

    Also, please try these free hard drive diagnostics: Hard Drive Diagnostic Procedure
    (chkdsk checks the file system on the disk, these other diagnostics check the disk itself)

    There are a number of networking errors in the log also (although they don't seem related to the restarts).
    - download a fresh copy of the latest, Win8.1 wired network drivers from either the Gigabyte or the Intel ( ) websites
    - uninstall the current wired networking drivers
    - install the freshly downloaded drivers
    - monitor for further problems
      My System SpecsSystem Spec

  6. #26

    Posts : 16
    Windows 8.1 x64

    Chkdsk returned no errors.

    I ran a drive diagnostics on my WD HDD that I only use to store files, and that returned no errors.

    There doesn't seem to be anything to test my Samsung SSD which holds my OS. On your website you link to ESTOOL v3.01, but the link is broken. The model number of my drive is MZ-7TE120BW.

    I re-installed the networking drivers.
      My System SpecsSystem Spec

  7. #27

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I'll have to fix the ESTool link - but it wouldn't apply for your SSD anyway.
    Samsung Magician is the most informative tool - but it's not a diagnostic tool
    Run CrystalDiskInfo, that'll give you some info on the disk's condition
    But frankly, there's just not a whole bunch in the way of diagnostics for SSD's

    If you have a spare hard drive, you can try that in place of the SSD temporarily (to see if the problems stop with it).
    Try new cables also. Try different ports on the motherboard to plug the cables into.

    Try this (just a SWAG on my part):
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /RestoreHealth
    FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
      My System SpecsSystem Spec

  8. #28

    Posts : 16
    Windows 8.1 x64

    I ran Dism and it looks like it found some issues which it then repaired. I then ran sfc.exe and it found no violations. Then I ran CrystalDiskInfo, which showed health at 100%. I'll see if this had any effect.

    One interesting thing I noted when watching my temps: occasionally, my CPU fan and one of my case fans drop to 0 RPM for a split second, then return to their normal values (~600-700 RPM) immediately. My temps don't change at all when this happens. I feel like it's just a hiccup in the sensor or monitoring software, but mentioning it can't hurt.

    If I continue to have problems, I'll take the whole computer apart next week and put it back together. I've had that fix problems with other things before, so it might be worth a try. I'll also use some different cables that I have lying around.

    I had a BSOD today that I've never gotten before. I've attached the dump file.
      My System SpecsSystem Spec

  9. #29

    Posts : 5,139
    Win8.1Pro - Finally!!!

    I built systems for 20+ years and frequently had to take them apart and put them back together in order to fix a problem that I caused during assembly.

    Uninstall MalwareBytes. If you need to use it, only use the portable version - or uninstall it after each use (while we're testing).
    Uninstall the Logitech software. Leave it uninstalled while we're testing. When you update it, get the latest, Win8.1 compatible version.

    Get that latest, Win8.1 compatible version of the Intel Management Engine software.
    You may have the latest version of this, but it won't hurt to update it (from the Gigabyte website)

    Can't recall if you've run Driver Verifier or not. If not, please follow these instructions: Driver Verifier Settings

    The following is for informational purposes only.
    **************************Sat Aug  2 05:21:57.917 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\080214-5796-01.dmp]
    Windows 8 Kernel Version 9600 MP (8 procs) Free x64
    Built by: 9600.17085.amd64fre.winblue_gdr.140330-1035
    System Uptime:0 days 16:45:15.609
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 133, {1, 1e00, 0, 0}
    BugCheck Info: DPC_WATCHDOG_VIOLATION (133)
    Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
        DISPATCH_LEVEL or above. The offending component can usually be
        identified with a stack trace.
    Arg2: 0000000000001e00, The watchdog period.
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    BUGCHECK_STR:  0x133
    PROCESS_NAME:  mscorsvw.exe
    CPUID:        "Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz"
    MaxSpeed:     3400
    CurrentSpeed: 3392
      BIOS Version                  F8
      BIOS Release Date             05/02/2014
      Manufacturer                  Gigabyte Technology Co., Ltd.
      Product Name                  H87-D3H
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Sat Aug  2 05:21:57.917 2014 (UTC - 4:00)**************************
    LHidEqd.Sys          Thu May 23 02:09:49 2013 (519DB2AD)
    LEqdUsb.Sys          Thu May 23 02:09:50 2013 (519DB2AE)
    LMouFilt.Sys         Thu May 23 02:09:56 2013 (519DB2B4)
    LHidFilt.Sys         Thu May 23 02:10:00 2013 (519DB2B8)
    intelppm.sys         Thu Aug 22 04:46:35 2013 (5215CFEB)
    TeeDriverx64.sys     Thu Sep  5 14:02:18 2013 (5228C72A)
    mbam.sys             Wed Oct 30 12:11:45 2013 (52712FC1)
    IntcDAud.sys         Fri Feb 21 08:50:26 2014 (530759A2)
    iwdbus.sys           Thu Mar 13 17:59:14 2014 (53222A32)
    RTKVHD64.sys         Fri Mar 14 07:03:23 2014 (5322E1FB)
    e1d64x64.sys         Fri Mar 14 14:10:25 2014 (53234611)
    iaStorA.sys          Thu Apr  3 19:00:05 2014 (533DE7F5)
    dump_iaStorA.sys     Thu Apr  3 19:00:05 2014 (533DE7F5)
    igdkmd64.sys         Sat May 17 00:17:35 2014 (5376E2DF)
      My System SpecsSystem Spec

  10. #30

    Posts : 16
    Windows 8.1 x64

    MalwareBytes is uninstalled. I wasn't actually running it; I just did a single scan to rule out malware as the cause of my BSODs. My day-to-day antivirus is the built-in MSE.

    Logitech software is uninstalled.

    I downloaded and installed the Intel Management Engine software from the Gigabyte website, then rebooted.

    I ran Driver Verifier earlier on. It found a few things, such as a problem with the streaming service of the nVidia drivers. That was all taken care of and the last time I ran it, it found nothing (running for ~48 hours).

    I'm hoping the most recent changes I made fix the problems. If they don't, I'll disassemble next week and report back.
      My System SpecsSystem Spec

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BSOD 3-4 times/week, possible issue with Windows Kernel

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