Solved BSOD and programs crash frequently

soulseak · Jun 5, 2014

Hallo,

i got a new PC before christmas last year by now it crashes while playing almost any game, and sometimes running any software.

I ran the ram diagnosis without any results and can provide the following information.

Hope you guys can help me.

Netalyzr:
ICSI Netalyzr ? Results

soulseak · Jun 6, 2014

is there any information i could provide that could help you helping me?

soulseak · Jun 7, 2014

had again a crash without BSOD pc was making strange noise out of the loudspeaker
programs open:
lol patcher
zdf mediathek in chrome browser

usasma · Jun 9, 2014

These devices are disabled in Device Manager. Is this deliberate? If so, why?

TeamViewer VPN Adapter ROOT\NET\0003 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #2 ROOT\VMS_MP\0001 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #3 ROOT\VMS_MP\0002 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #4 ROOT\VMS_MP\0003 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #5 ROOT\VMS_MP\0004 Das Gerät wurde deaktiviert.
Hyper-V-Adapter - virtuelles Ethernet #7 ROOT\VMS_MP\0006 Das Gerät wurde deaktiviert.

Please enable them and update their drivers before disabling them again (or, remove them from your system).

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

tap0901.sys Thu Mar 24 17:20:03 2011 (4D8BB583)
TAP-Win32 Adapter V9 or[br]OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\060514-18421-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:03:35.651[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KeAbPreAcquire+42 )[/B]
BugCheck [B]3B, {c0000005, fffff801ff2db7a2, ffffd00028245510, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff801ff2db7a2, Address of the instruction which caused the bugcheck
Arg3: ffffd00028245510, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
BUGCHECK_STR:  0x3B
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  SettingSyncHos
FAILURE_BUCKET_ID: [B]0x3B_nt!KeAbPreAcquire[/B]
CPUID:        "Intel(R) Core(TM) i5-3570K CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: [B]3468[/B]
  BIOS Version                  1502
  BIOS Release Date             11/09/2012
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Thu Jun  5 11:40:18.925 2014 (UTC - 4:00)**************************
[COLOR=RED][B]tap0901.sys            Thu Mar 24 17:20:03 2011 (4D8BB583)[/B][/COLOR]
RTKVHD64.sys           Tue Jun 12 06:02:32 2012 (4FD713B8)
HECIx64.sys            Mon Jul  2 18:14:58 2012 (4FF21D62)
dump_iaStorA.sys       Mon Jul  9 16:42:33 2012 (4FFB4239)
iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
Rt630x64.sys           Mon Jul 30 12:03:12 2012 (5016B040)
AtihdW86.sys           Tue Aug 21 22:26:37 2012 (5034435D)
MpKsl38f734d6.sys      Wed Aug 21 18:51:16 2013 (52154464)
intelppm.sys           Thu Aug 22 04:46:35 2013 (5215CFEB)
iwdbus.sys             Thu Sep 26 17:38:04 2013 (5244A93C)
atikmpag.sys           Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys           Fri Dec  6 16:19:43 2013 (52A23F6F)
igdkmd64.sys           Wed Dec 18 15:49:12 2013 (52B20A48)
RzFilter.sys           Thu Apr  3 11:39:47 2014 (533D80C3)
RzDxgk.sys             Thu Apr  3 11:39:50 2014 (533D80C6)
rzudd.sys              Tue Apr  8 22:28:33 2014 (5344B051)
[/font]

soulseak · Jun 9, 2014

thanks for your reply,
now i am a little puzzled i deleted the program that used that vpn driver but i dont know how to verify that the driver is gone also.

i am struggling to effectly use driver veryfier, i dont know which settings to use to help you , to help me.
i think it doesnt help to run the verifier on "all" mode

i deactivated those networks on purpose cause i deleted the programs they where created of but i cant delete those networks.

usasma · Jun 11, 2014

Actually, we're not concerned if the driver is gone, just that it's not loading.
The easiest way to see if they're loading or not is to just wait for another BSOD.

Which settings in Driver Verifier are puzzling you?
Running it in "all" mode will help, but (IMO) not as much as running it against 3rd party (non-Microsoft) drivers.

soulseak · Jun 11, 2014

//started verifier with all settings

let it run now had no bluescreen so far

soulseak · Jun 12, 2014

while verifier running i had no crash but computer got slow the next day

then i restartet and quited verifier

then 4 h later pc froze again

no BSOD this time

usasma · Jun 13, 2014

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

soulseak · Jun 13, 2014

i will keep logging my values

soulseak · Jun 13, 2014

here you go

soulseak · Jun 14, 2014

this time the values temp values gone up realz high in tmpin3 and auxtin

soulseak · Jun 14, 2014

after a single restart values dropped all down to 50°C emidietly

usasma · Jun 14, 2014

Temperatures look OK to me.

Lot's of Hypervisor errors in the uploaded log files
Please turn Hyper-V off.

To do this, open up Control Panel...Programs and Features
Click on the "Turn Windows features on or off" link in the left sidebar
Remove the checkmark from the Hyper-V entry
Wait for the window that asks you to reboot
Then reboot

See if this helps with the issues that you're having.
If not, then we'll try this:

Code:
Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:

Code:

Dism /Online /Cleanup-Image /ScanHealth

Code:

Dism /Online /Cleanup-Image /CheckHealth

Code:

Dism /Online /Cleanup-Image /RestoreHealth

FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.

From this article: Repair a Windows Image

You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.

soulseak · Jun 14, 2014

this time the values temp values gone up realz high in tmpin3 and auxtin

soulseak · Jun 14, 2014

component thingy had to be repaired

usasma · Jun 14, 2014

If it's overheating, try this:

For a laptop
- blow out the vents with canned air (DO NOT use an air compressor or vacuum - it may damage the system)
- use a laptop cooling pad if possible
- only use the laptop on a hard surface, keeping all the vents free and unobstructed.

For a desktop
- try opening the case and pointing a house fan (on high) into the case. If this lessens the frequency of the BSOD's, you'll know that it's due to overheating.

soulseak · Jun 14, 2014

would be a shame if half a year old pc dies on temperature

soulseak · Jun 14, 2014

Thank you a lot you helped me very much even if the problem should not be fixed it got way less frequent

usasma · Jun 15, 2014

If it's less than a year old, it's probably under warranty.
Take it to the warranty center and have it fixed.

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