Windows 8 and 8.1 Forums

freezing randomly, most of the time even without BSOD

  1. #1

    Posts : 1
    windows 8.1

    freezing randomly, most of the time even without BSOD

    i have this machine for about half a year, and since the start, it often freezes - the screen freezes, nothing possible anymore - except a hard power reset.
    updates installed, drivers checked - i have no idea what causes the problems.
    further more, it happens randomly, sometimes no problems for days or weeks, sometimes it freezes after some minutes...
    any help would be greatly appreciated!

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    The lone memory dump is corrupted and can't be analyzed.

    The WER section of MSINFO32 shows lot's of hardware errors and video errors.
    I'd start with these free hardware diagnostics: Hardware Diagnostics

    Please update your chipset drivers, the Garmin drivers, and the Intel Rapid Storage Technology drivers (these are some of the oldest drivers on your system).

    Keep an eye on the BSOD's and note the description of the problem towards the bottom of the screen.

    Try this stuff to see if you can get the dump files to be captured correctly. If this is a hard drive problem, these steps probably won't work (as the dumps are created, stored and moved about on the hard drive during/after the crashes.:
    Upload Dump Files:
    NOTE: If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
    Please go to C:\Windows\Minidump and zip up the contents of the folder. Then upload/attach the .zip file with your next post.
    Left click on the first minidump file.
    Hold down the "Shift" key and left click on the last minidump file.
    Right click on the blue highlighted area and select "Send to"
    Select "Compressed (zipped) folder" and note where the folder is saved.
    Upload that .zip file with your next post.

    If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there. If it still won't let you zip them up, post back for further advice.

    If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP. If you find it, zip it up and upload it to a free file hosting service. Then post the link to it in your topic so that we can download it.

    Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp. Zip up any that you find and upload them with your next post.

    Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file): Set MiniDumpMore info on dump file options here: Overview of memory dump file options for Windows 2000, Windows XP, Windows Server 2003, Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2
      My System SpecsSystem Spec

freezing randomly, most of the time even without BSOD

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