Windows 8 and 8.1 Forums

win 7 netio.sys crash

  1. #1

    Posts : 14
    win 7

    win 7 netio.sys crash

    hi,iam new here and i hope to find some help with this problem

    i also experienced the same issue with win 8

    it looks that issue only ocurrs when using internet download manager

    if i uninstall it ,the crash never occur

    is it because of IDM? or something else

      My System SpecsSystem Spec

  2. #2

    Posts : 14
    win 7

    anyone help here?
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed! If it's been 48 hours without a response, feel free to send me a PM.

    Only 1 memory dump in the uploaded files. If using a disk cleaner (such as CCleaner), please stop while we're troubleshooting.

    This is a Windows 7 system. You may get more expert help at Windows 7 Help Forums

    Only 1 Windows Updates installed. Most systems have 160 to 200 or more (I haven't checked this in a year or two). Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    There is an unknown USB device on your system:
    Unknown Device USB\VID_0000&PID_0000\6&2B9940DA&0&5 43
    Code 43 is "Windows has stopped this device because it has reported problems"
    What USB devices are connected to the system?
    What is the exact model number of this HP G6 laptop?

    The BSOD appears to have occurred because of a network issue. Please run Driver Verifier according to these instructions (we hope that this will reveal the faulting driver): Driver Verifier Settings

    The following is for informational purposes only.
    **************************Tue May 20 14:09:17.908 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052014-24554-01.dmp]
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
    Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
    System Uptime:0 days 0:27:48.329
    Probably caused by :Unknown_Image ( NETIO!StreamInvokeCalloutAndNormalizeAction+1d0 )
    BugCheck D1, {50, 2, 0, fffff88001947250}
    Arg1: 0000000000000050, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001947250, address which referenced memory
    PROCESS_NAME:  chrome.exe
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue May 20 14:09:17.908 2014 (UTC - 4:00)**************************
    intelppm.sys                  Mon Jul 13 19:19:25 2009 (4A5BC0FD)
    amdxata.sys                   Fri Mar 19 12:18:18 2010 (4BA3A3CA)
    HECIx64.sys                   Tue Oct 19 19:33:43 2010 (4CBE2AD7)
    AMPPAL.sys                    Thu Apr 21 12:09:23 2011 (4DB056B3)
    iaStor.sys                    Tue Apr 26 14:06:18 2011 (4DB7099A)
    btath_hcrp.sys                Tue Jul 19 22:59:43 2011 (4E26449F)
    btath_flt.sys                 Tue Jul 19 22:59:52 2011 (4E2644A8)
    btath_bus.sys                 Tue Jul 19 22:59:56 2011 (4E2644AC)
    btath_lwflt.sys               Tue Jul 19 23:00:15 2011 (4E2644BF)
    btath_avdt.sys                Tue Jul 19 23:00:20 2011 (4E2644C4)
    igdpmd64.sys                  Tue Aug  9 11:31:55 2011 (4E4152EB)
    atikmpag.sys                  Wed Aug 17 21:34:46 2011 (4E4C6C36)
    atikmdag.sys                  Wed Aug 17 21:59:38 2011 (4E4C720A)
    athrx.sys                     Sun Aug 21 23:16:20 2011 (4E51CA04)
    Rt64win7.sys                  Tue Aug 23 09:55:41 2011 (4E53B15D)
    btath_rcp.sys                 Thu Aug 25 06:26:33 2011 (4E562359)
    stwrt64.sys                   Thu Sep  8 06:48:44 2011 (4E689D8C)
    btath_a2dp.sys                Mon Sep 19 03:57:11 2011 (4E76F5D7)
    btfilter.sys                  Wed Oct 12 04:12:22 2011 (4E954BE6)
    TuneUpUtilitiesDriver64.sys   Fri May 25 06:28:19 2012 (4FBF5EC3)
    IntcDAud.sys                  Tue Jun 19 10:40:51 2012 (4FE08F73)
    avkmgr.sys                    Mon Sep 16 07:14:23 2013 (5236E80F)
    avnetflt.sys                  Fri Nov 15 10:56:10 2013 (5286441A)
    idmwfp.sys                    Wed Nov 27 09:24:10 2013 (5296008A)
    avgntflt.sys                  Thu Mar 13 12:49:28 2014 (5321E198)
    avipbb.sys                    Thu Mar 20 03:46:51 2014 (532A9CEB)
      My System SpecsSystem Spec

  4. #4

    Posts : 14
    win 7

    HP PAVILION G6 1246se

    no usb driver i use

    but always a massage shown about unkown usb driver on device manager

    i will try driver verifier and install windos update and hint back again

      My System SpecsSystem Spec

  5. #5

    Posts : 5,139
    Win8.1Pro - Finally!!!

    If you don't use USB devices, then it's likely that this one is one that's built into the system:
    - touchpad
    - card reader
    - fingerprint sensor
    - webcam

    Go to the HP website and install the drivers for each of these devices (and any others that you may see there)
    Then check after each one to see if it's fixed the problem in Device Manager.
      My System SpecsSystem Spec

  6. #6

    Posts : 14
    win 7

    i installed windos update & run driver verifier but no crash happens

    yah my webcam is not running properly..

    but do you think that IDM can cause netio.sys crash? since i removed it no crash happens

    thank you sir.
      My System SpecsSystem Spec

  7. #7

    Posts : 5,139
    Win8.1Pro - Finally!!!

    It is possible for IDM to cause the crashes.
    But, I do not see crashes from it very often, so I suspect something else may be causing the crashes

    Please run Driver Verifier for 36 hours.

    If Driver Verifier does not cause crashes, then it's most likely either a hardware problem or a Windows problem.

    While waiting you can try these free hardware diagnostics: Hardware Diagnostics
      My System SpecsSystem Spec

  8. #8

    Posts : 14
    win 7

    i think its enough till now and no crashs happend

    i removed ccleaner as u say and re-install IDM and its fine till now

    i think its solved with me

    but i dont know how to update my webcam driver

    i installed it from hp website but it say uncompatible..can you advice me with this?

    thank you very much sir for your help

    and sorry for my bad english
      My System SpecsSystem Spec

  9. #9

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Use HP Support Assistant to update your HP drivers
    Use Windows Update to update your Windows drivers

    Beyond that, if you're still having problems with your webcam, please post over at SevenForums: Windows 7 Help Forums

    Good luck!
      My System SpecsSystem Spec

  10. #10

    Posts : 14
    win 7

    sorry here is a dump file just the date of today
      My System SpecsSystem Spec

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win 7 netio.sys crash

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