Windows 8 and 8.1 Forums


  1. #1



    I was playing Path of Exile from Steam for about 10 minutes, the game was kinda laggy when I was attacking enemies and running around, then suddenly my screen turns black and it says that

    "Windows driver kernel version.........*cant remember* has stopped working and has successfully recovered"

    After that, it went black again for a moment then the BSOD happens, stating VIDEO_DXGKRNL_FATAL_ERROR.

    I think the game was laggy because I use my Intel HD Graphics settings but I can't change it to NVIDIA GeForce 740m under the game settings so I just go ahead and give it a try. But I don't know what cause the BSOD and what it means.

      My System SpecsSystem Spec

  2. #2

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 136 Windows Updates installed. Most systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Many, many Live Kernel Events in the WER section of MSINFO32.
    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    If you're overclocking, please stop the overclock while we're troubleshooting. Feel free to resume the overclock once the system has been stabilized. i5 and i7 processors can be "auto-overclocked" by using Intel's TurboBoost feature. If so, it's safe to disregard this caution.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    Please do not uninstall, only update this one:
    ASMMAP64.sys Thu Jul 2 05:13:26 2009 (4A4C7A36)
    LENOVO ATK Hotkey ATK0101 ACPI UTILITY (also found in Asus systems)

    Please do not uninstall, only update this one:
    atkwmiacpi64.sys Tue Sep 6 21:44:52 2011 (4E66CC94)
    ATK WMIACPI Utility

    AiCharger.sys Thu Sep 22 22:04:40 2011 (4E7BE938)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)

    Please follow these troubleshooting suggestions for video issues: Video TDR Timeout - 0x116 + 0x117 - Sysnative Forums

    The following is for informational purposes only.
    **************************Tue May 20 00:58:48.865 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\052014-20656-01.dmp]
    Windows 8 Kernel Version 9200 MP (4 procs) Free x64
    Built by: 9200.16864.amd64fre.win8_gdr.140309-1509
    System Uptime:0 days 21:18:46.649
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by :dxgkrnl.sys ( dxgkrnl!TdrCompleteRecoveryContext+5b06a )
    BugCheck 113, {19, 2, 10de, 1292}
    BugCheck Info: VIDEO_DXGKRNL_FATAL_ERROR (113)
    Arg1: 0000000000000019, The subtype of the bugcheck:
    Arg2: 0000000000000002
    Arg3: 00000000000010de
    Arg4: 0000000000001292
    BUGCHECK_STR:  0x113
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID: 0x113_dxgkrnl!TdrCompleteRecoveryContext
    CPUID:        "Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz"
    MaxSpeed:     1800
    CurrentSpeed: 2394
    Processor may be overclocked!
    Expected Frequency:   1800
    Actual Frequency:     2394
    Overclock Ratio:      1.33
      BIOS Version                  S551LB.207
      BIOS Release Date             09/23/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  S551LB
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Tue May 20 00:58:48.865 2014 (UTC - 4:00)**************************
    ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
    atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
    AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
    GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
    AsHIDSwitch64.sys           Wed May 30 22:38:32 2012 (4FC6D9A8)
    kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
    btath_lwflt.sys             Fri Nov  2 01:35:44 2012 (50935BB0)
    intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)
    btath_hcrp.sys              Tue Dec 18 04:54:54 2012 (50D03D6E)
    RtsUVStor.sys               Tue Jan 15 04:33:44 2013 (50F52278)
    btath_bus.sys               Mon Jan 21 04:18:42 2013 (50FD07F2)
    ElbyCDIO.sys                Mon Mar  4 04:21:51 2013 (513467AF)
    btath_rcp.sys               Tue Mar 19 09:30:43 2013 (51486883)
    DptfDevDram.sys             Mon Apr  8 19:25:01 2013 (516351CD)
    DptfDevPch.sys              Mon Apr  8 19:25:04 2013 (516351D0)
    DptfDevProc.sys             Mon Apr  8 19:25:10 2013 (516351D6)
    DptfManager.sys             Mon Apr  8 19:25:21 2013 (516351E1)
    athw8x.sys                  Tue Apr 16 06:55:39 2013 (516D2E2B)
    btath_avdt.sys              Thu Apr 18 01:25:31 2013 (516F83CB)
    btath_flt.sys               Thu Apr 18 01:26:45 2013 (516F8415)
    btath_a2dp.sys              Thu Apr 18 01:26:54 2013 (516F841E)
    btfilter.sys                Mon Apr 22 02:35:46 2013 (5174DA42)
    dump_iaStorA.sys            Mon Apr 22 15:38:05 2013 (5175919D)
    iaStorA.sys                 Mon Apr 22 15:38:05 2013 (5175919D)
    igdkmd64.sys                Mon Apr 22 19:53:34 2013 (5175CD7E)
    Rt630x64.sys                Fri Jun 14 04:13:30 2013 (51BAD0AA)
    TeeDriverx64.sys            Tue Jul  2 14:38:08 2013 (51D31E10)
    plctrl.sys                  Wed Jul 10 23:23:44 2013 (51DE2540)
    AsusTP.sys                  Tue Jul 16 04:43:53 2013 (51E507C9)
    VClone.sys                  Wed Jul 24 11:02:55 2013 (51EFEC9F)
    RTKVHD64.sys                Tue Nov  5 06:39:41 2013 (5278D8FD)
    nvpciflt.sys                Tue Mar  4 05:58:52 2014 (5315B1EC)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    plctrl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  3. #3

    Thanks for the reply. I've attached the Admin.evtx and screenshot of my temps and updates.

    I checked Windows Update, it says there are no important updates to be installed but there are 6 optional updates available. Shall I install them? It's attached.

    About these drivers that you asked to update :

    The links you gave me directed me to the home page and not the download link. Where can I find them?

    And about the overclocking, how do I know if my laptop is overclocking or not? How to switch it on/off?
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Nothing real significant in the Admin Event Log - the recent Live Kernel events are associated w/BSOD's.

    I'd install the first 4 updates - but not the 2 Bing updates
    Ensure that you set a System Restore point first.

    This is the link to the Asus page for your system (S551LB) and the Windows 8 64 bit drivers: The drivers that you're looking for are most likely in the Utilities section.

    ASUS USB Charger Plus is the 5th one down from the top (new driver dated April 17, 2013)
    ATKACPI driver and hotkey-related utilities is the 11th one down from the top (drivers are the same date as those on your system)

    This (from the memory dumps) says you're overclocking:
    Processor may be overclocked!
    Expected Frequency: 1800
    Actual Frequency: 2394
    Overclock Ratio: 1.33
    Intel's TurboBoost is the program that does this automatically. I believe that you can disable TurboBoost in the BIOS/UEFI (I wasn't able to find it in the Owner's manual - but didn't have time to search every page).
    Here's an article from Intel about it (with FAQ's): Processors — Intelฎ Turbo Boost Technology frequently asked questions

    Current GPU temps look good - but the tool that I suggested will also display the high temp that the device has hit.
      My System SpecsSystem Spec

  5. #5

    Okay I will install those 4 updates.

    Thanks for the link and your time to help.
      My System SpecsSystem Spec


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