Computer hangs on restart - Driver_power_state_failure

ramsfield

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I have a new surface Pro 2, running Windows 8.1

Most times during a restart the system hangs, followed by BSOD, referencing Driver_power_state_failure. I have not experienced this on a shutdown, only on a restart. Attached are the dump files, driver lists, event logs, etc

Can someone help me find the underlying cause to the issue?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Tablet
    System Manufacturer/Model
    Microsoft Surface
Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Only 1 dump file in the uploaded reports. If you're using a cleanup program like CCleaner, please stop while we're troubleshooting.

I'm not that familiar with the Surface 2 Pro's. If overclocking, please stop while we're troubleshooting. If not, the system may have auto-overclocked itself - if that's the case, then don't worry about it.

This is a power transition problem. In most cases this is solved by updating one of these drivers:
- chipset
- storage
- video
- wired network adapter
- wireless network adapter
- USB devices

In most cases you'll get driver updates from Microsoft through Windows Update. Please check to make sure that you have all updates.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings



Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Apr 30 19:19:59.248 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\043014-6078-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:20:22.982[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!PnpBugcheckPowerTimeout+6a )[/B]
BugCheck [B]9F, {4, 12c, ffffe0002a241800, ffffd001e5f7e950}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000009F]DRIVER_POWER_STATE_FAILURE (9f)[/url]
Arguments: 
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 000000000000012c, Timeout in seconds.
Arg3: ffffe0002a241800, The thread currently holding on to the Pnp lock.
Arg4: ffffd001e5f7e950, nt!TRIAGE_9F_PNP on Win7 and higher
BUGCHECK_STR:  0x9F
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x9F_4_nt!PnpBugcheckPowerTimeout[/B]
CPUID:        "Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz"
MaxSpeed:     1900
CurrentSpeed: [B]2494[/B]
 
Processor may be overclocked!
Expected Frequency:   1900
Actual Frequency:     2494
Overclock Ratio:      [color=red]1.31263[/color]
 
  BIOS Version                  2.04.0450
  BIOS Release Date             01/14/2014
  Manufacturer                  Microsoft Corporation
  Product Name                  Surface Pro 2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Apr 30 19:19:59.248 2014 (UTC - 4:00)**************************
TeeDriverx64.sys               Tue Jul  2 14:38:08 2013 (51D31E10)
SurfaceTypeCover.sys           Thu Aug  1 20:41:10 2013 (51FB0026)
SurfaceIntegrationDriver.sys   Fri Aug  2 12:08:19 2013 (51FBD973)
msu64w8.sys                    Mon Aug  5 23:40:54 2013 (52007046)
SurfaceAccessoryDevice.sys     Wed Aug  7 11:01:59 2013 (52026167)
RTKVHD64.sys                   Tue Aug 20 10:50:28 2013 (52138234)
intelppm.sys                   Thu Aug 22 04:46:35 2013 (5215CFEB)
dump_storahci.sys              Thu Aug 22 07:40:39 2013 (5215F8B7)
HalExtIntcLpioDma.dll          Thu Aug 22 07:43:00 2013 (5215F944)
usbaud64.sys                   Thu Sep 12 02:58:09 2013 (52316601)
LcUvcUpper.sys                 Tue Sep 17 14:52:50 2013 (5238A502)
iwdbus.sys                     Tue Dec 17 17:47:38 2013 (52B0D48A)
IntcDAud.sys                   Wed Jan 15 04:12:07 2014 (52D650E7)
mwlu97w8x64.sys                Thu Jan 23 14:15:29 2014 (52E16A51)
igdkmd64.sys                   Tue Feb 11 12:04:51 2014 (52FA5833)
Wof.sys                        Thu Mar 13 04:27:29 2014 (53216BF1)
[/font]
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
SurfaceTypeCover.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceIntegrationDriver.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
msu64w8.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
SurfaceAccessoryDevice.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
HalExtIntcLpioDma.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
usbaud64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
LcUvcUpper.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
mwlu97w8x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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