Multiple BSOD with different error messages

mozXegX · Apr 25, 2014

Hey there,

a few days ago I received a supposedly Manufacturer Refurbished HP ENVY TS 15 Notebook PC that I bought on Ebay. Since then, I've had multiple different BSOD errors while performing different tasks or even when doing nothing. Drivers seem to be updated and I'm concerned that this could be a hardware issue.

Some of the errors I got are:
KMODE_EXCEPTION_NOT_HANDLED*
KernelSecurity Check Failure
DPC Watchdog Violation

Would you please help me to determine the cause of this? Thank you in advance for your help!:thumb::thumb:

usasma · Apr 26, 2014

Late for work. Look this stuff over. I'll post back tomorrow AM (have a function tonight)

Start hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Fri Apr 25 14:20:45.471 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042514-10015-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 0:06:25.500[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]133, {1, 1e00, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000133]DPC_WATCHDOG_VIOLATION (133)[/url]
Arguments: 
Arg1: 0000000000000001, The system cumulatively spent an extended period of time at
    DISPATCH_LEVEL or above. The offending component can usually be
    identified with a stack trace.
Arg2: 0000000000001e00, The watchdog period.
Arg3: 0000000000000000
Arg4: 0000000000000000
BUGCHECK_STR:  0x133
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  spotify.exe
FAILURE_BUCKET_ID: [B]ZEROED_STACK[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY TS 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 24 22:52:18.887 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042414-36203-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 19:41:50.597[/B]
Probably caused by :[B]dxgmms1.sys ( dxgmms1+4e1d )[/B]
BugCheck [B]139, {3, ffffd0002400c9a0, ffffd0002400c8f8, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000139]KERNEL_SECURITY_CHECK_FAILURE (139)[/url]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd0002400c9a0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd0002400c8f8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  spotify.exe
FAILURE_BUCKET_ID: [B]0x139_3_dxgmms1+4e1d[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.53
  BIOS Release Date             03/05/2014
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY TS 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 23 00:23:50.020 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\042214-21406-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 3:45:08.817[/B]
Probably caused by :[B]memory_corruption ( nt!MmZeroPageThread+460 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff803da5b3260, ffffd001845887e8, ffffd00184587ff0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff803da5b3260, The address that the exception occurred at
Arg3: ffffd001845887e8, Exception Record Address
Arg4: ffffd00184587ff0, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  AV
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID: [B]AV_nt!MmZeroPageThread[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.43
  BIOS Release Date             12/23/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY TS 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 16 13:08:22.941 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041614-19171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 17:12:04.766[/B]
*** WARNING: Unable to verify timestamp for mfehidk.sys
*** ERROR: Module load completed but symbols could not be loaded for mfehidk.sys
Probably caused by :[B]Pool_Corruption ( nt!ExDeferredFreePool+86d )[/B]
BugCheck [B]19, {3, ffffc00005876140, ffffc000058761, ffffc00005876140}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000019]BAD_POOL_HEADER (19)[/url]
Arguments: 
Arg1: 0000000000000003, the pool freelist is corrupt.
Arg2: ffffc00005876140, the pool entry being checked.
Arg3: 00ffffc000058761, the read back flink freelist value (should be the same as 2).
Arg4: ffffc00005876140, the read back blink freelist value (should be the same as 2).
BUGCHECK_STR:  0x19_3
PROCESS_NAME:  McSvHost.exe
FAILURE_BUCKET_ID: [B]0x19_3_nt!ExDeferredFreePool[/B]
CPUID:        "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed:     2400
CurrentSpeed: [B]2394[/B]
  BIOS Version                  F.35
  BIOS Release Date             10/03/2013
  Manufacturer                  Hewlett-Packard
  Product Name                  HP ENVY TS 15 Notebook PC
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Fri Apr 25 14:20:45.471 2014 (UTC - 4:00)**************************
clwvd.sys                    Fri Aug  3 06:49:32 2012 (501BACBC)
WirelessButtonDriver64.sys   Wed Aug 29 23:11:29 2012 (503ED9E1)
ISCTD64.sys                  Tue Nov 27 14:52:34 2012 (50B51A02)
Accelerometer.sys            Tue Feb 26 15:08:10 2013 (512D162A)
hpdskflt.sys                 Tue Feb 26 15:08:12 2013 (512D162C)
INETMON.sys                  Wed Mar 13 17:11:58 2013 (5140EB9E)
VBoxNetFlt.sys               Fri Apr 12 05:40:13 2013 (5167D67D)
VBoxUSBMon.sys               Fri Apr 12 05:40:14 2013 (5167D67E)
VBoxNetAdp.sys               Fri Apr 12 05:40:14 2013 (5167D67E)
VBoxDrv.sys                  Fri Apr 12 05:41:29 2013 (5167D6C9)
TeeDriverx64.sys             Tue Jul  2 14:38:08 2013 (51D31E10)
iwdbus.sys                   Wed Jul 24 21:06:12 2013 (51F07A04)
Rt630x64.sys                 Fri Jul 26 03:01:35 2013 (51F21ECF)
SynTP.sys                    Thu Aug  1 20:51:42 2013 (51FB029E)
Smb_driver_Intel.sys         Thu Aug  1 20:54:20 2013 (51FB033C)
ikbevent.sys                 Tue Aug  6 19:41:35 2013 (520189AF)
imsevent.sys                 Tue Aug  6 19:45:57 2013 (52018AB5)
stwrt64.sys                  Fri Aug 16 06:26:26 2013 (520DFE52)
RtsPer.sys                   Wed Aug 21 03:23:24 2013 (52146AEC)
intelppm.sys                 Thu Aug 22 04:46:35 2013 (5215CFEB)
iaStorA.sys                  Wed Aug 28 18:13:22 2013 (521E7602)
dump_iaStorA.sys             Wed Aug 28 18:13:22 2013 (521E7602)
igdkmd64.sys                 Mon Sep  9 13:27:52 2013 (522E0518)
mbam.sys                     Wed Oct 30 12:11:45 2013 (52712FC1)
btmhsf.sys                   Tue Dec 10 15:20:57 2013 (52A777A9)
mfencbdc.sys                 Tue Jan 21 06:46:32 2014 (52DE5E18)
NETwbw02.sys                 Tue Feb 18 11:57:40 2014 (53039104)
mfehidk.sys                  Mon Mar 10 20:09:21 2014 (531E5431)
mfewfpk.sys                  Mon Mar 10 20:09:33 2014 (531E543D)
mfeapfk.sys                  Mon Mar 10 20:09:59 2014 (531E5457)
mfeavfk.sys                  Mon Mar 10 20:10:14 2014 (531E5466)
mfefirek.sys                 Mon Mar 10 20:11:38 2014 (531E54BA)
cfwids.sys                   Mon Mar 10 20:12:02 2014 (531E54D2)
Wof.sys                      Thu Mar 13 04:27:29 2014 (53216BF1)
ibtusb.sys                   Fri Mar 21 18:34:00 2014 (532CBE58)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Apr 24 22:52:18.887 2014 (UTC - 4:00)**************************
MBAMSwissArmy.sys            Thu Feb 20 18:49:10 2014 (53069476)
mwac.sys                     Tue Mar  4 10:45:58 2014 (5315F536)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 23 00:23:50.020 2014 (UTC - 4:00)**************************
btmhsf.sys                   Wed Jun 26 16:11:34 2013 (51CB4AF6)
ibtusb.sys                   Mon Jul  1 15:42:35 2013 (51D1DBAB)
dadctikb.sys                 Mon Aug  5 18:33:54 2013 (52002852)
NETwbw02.sys                 Mon Oct 14 07:10:01 2013 (525BD109)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Wed Apr 16 13:08:22.941 2014 (UTC - 4:00)**************************
btmaux.sys                   Tue Apr 23 07:28:02 2013 (51767042)
mfehidk.sys                  Thu Aug  1 19:40:33 2013 (51FAF1F1)
mfewfpk.sys                  Thu Aug  1 19:40:45 2013 (51FAF1FD)
mfeapfk.sys                  Thu Aug  1 19:41:10 2013 (51FAF216)
mfeavfk.sys                  Thu Aug  1 19:41:25 2013 (51FAF225)
mfefirek.sys                 Thu Aug  1 19:42:47 2013 (51FAF277)
cfwids.sys                   Thu Aug  1 19:43:19 2013 (51FAF297)
iaStorA.sys                  Fri Aug 16 13:22:01 2013 (520E5FB9)
dump_iaStorA.sys             Fri Aug 16 13:22:01 2013 (520E5FB9)
igdkmd64.sys                 Mon Aug 19 19:08:25 2013 (5212A569)
NETwbw02.sys                 Thu Sep 19 03:40:12 2013 (523AAA5C)
mfencbdc.sys                 Thu Oct 31 02:19:54 2013 (5271F68A)
[/font]

mozXegX · Apr 26, 2014

Thank you so much for your time and response, I'll run the tests and get back to you with the results!

EDIT: I have a question regarding Memtest86, it gives me the different CPU selection options like Single Core, Parallel, Round Robin and another one I don't remember. Which one should I use for the test?

mozXegX · Apr 27, 2014

Memtest86+ with a lot of errors (see attached images)

Okay I was able to boot Memtest86+ from a USB drive and at the first attempt the test froze at 00:01:57 with 26880 errors that were detected all of them on test 4 as you can see on the image. I ran the test once again and now it didn't froze, but multiple error were found on test 4 and test 5 so I decided to stop the test. I'm not able to try each ram module and port because my warranty is still active and I don't want to ruin it. I'm hoping this is related to the stick themselves and not the motherboard because even though I have global warranty, I know it would be a headache here at my country to get a motherboard replacement.

Now I'm gonna run SeaTools for Windows to test my Seagate HDD, because I cannot use the SeaTools ISO (no dvd-drive and I was not able to make it boot from the USB drive). I'll let you know on the results of the HDD test but I guess that the Memory Test clarifies a lot now, right? Please let me know your opinion and once again thank you.

usasma · Apr 27, 2014

It's the memory - red=bad
This means that the memory is most likely bad (although it's possible that, for example, the motherboard is bad).

As it's still under warranty - take it to the service center and tell them what happened w/MemTest.
They will most likely replace the RAM and then run MemTest again.
If uncertain, run it again when you get the system back.

FWIW - there was nothing significant noted in the other reports - which tends to suggest hardware also.

mozXegX · Apr 27, 2014

usasma said:
It's the memory - red=bad
This means that the memory is most likely bad (although it's possible that, for example, the motherboard is bad).

As it's still under warranty - take it to the service center and tell them what happened w/MemTest.
They will most likely replace the RAM and then run MemTest again.
If uncertain, run it again when you get the system back.

FWIW - there was nothing significant noted in the other reports - which tends to suggest hardware also.

I will take it tomorrow to the service center with my Memtest86+ drive so they can see it by themselves there. Hopefully replacing the RAM fixes this, it sucks been through this with a new computer haha. Thank you so much for your help, I'll keep this threat open so I can update it with the results of warranty service.

Multiple BSOD with different error messages

mozXegX

New Member

My Computer

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usasma

Mr. Cranky Pants

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mozXegX

New Member

My Computer

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mozXegX

New Member

My Computer

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usasma

Mr. Cranky Pants

My Computer

System One

mozXegX

New Member

My Computer

System One