Solved Random BSOD MEMORY_MANAGEMENT and KMODE_EXCEPTION

GianniDPC

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Hello, I have a problem with a Laptop of a friend it's a Toshiba Satellite L40-12K, With Windows 8.1 Update 1 installed on it, I managed to install all the drivers for the Laptop but the problem is that I have random BSOD's appearing, I have uploaded the .dmp files if someone could take a look at it. I already ran Memtest 86+ (Picture attached)

Thanks in advance :),
GianniDPC
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-Build
    CPU
    Core i7 2600K @4.2Ghz
    Motherboard
    Asus P8Z77V-LX
    Memory
    2x2GB Kingston XMP, 2x2GB Corsair XMS
    Graphics Card(s)
    Gigabyte Nvidia GTX 670
    Sound Card
    Intergrated Realtek HD
    Monitor(s) Displays
    Delium
    Screen Resolution
    1360x768
    Hard Drives
    Corsair Force GS 180GB SSD, 1TB WDC 10EARS, 500GB WDC AAKX
    PSU
    650W Corsair
    Case
    CM Storm
    Cooling
    Cooler Master
    Keyboard
    Medion Erazer
    Mouse
    Logitech M510
    Internet Speed
    120MPBS
    Browser
    Google Chrome
Because there are only dumpfiles in your zipfile is difficult to analyse.

But one of your dumpfiles is a BugCheck 1A is MEMORY_MANAGEMENT (1a) with parameter
0x31
The image relocation fix-up table or code stream has been corrupted. This is probably a hardware error.

Your BIOS Release Date is from 06/02/2007 this far for the release date of windows 8 , please update to the latest windows8/8.1 compatible BIOS if avaliable.
Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is avery unforgiving process - and one mistake can physically damage your motherboard.
Your memory shows 0 mhz speed in the analyse, i found that you have probably DDR2 RAM (667 MHz) in your Toshiba Satellite L40 -12K. Check your bios for the right settings.

Memory Error Info Handle [Not Provided]
Total Width 64 bits
Data Width 64 bits
Size 1024MB
Form Factor 09h - DIMM
Device Set [None]
Device Locator DIMM0
Bank Locator BANK0
Memory Type 0fh - SDRAM
Type Detail 0080h - Synchronous
Speed 0MHz
Manufacturer Manufacturer0

The other dumpfile is a BugCheck 1E KMODE_EXCEPTION_NOT_HANDLED (1e),blames NETIO.sys.
Driver Description: Network I/O Subsystem
When aWindows/system driver like Netio.sys is blamed when experiencing a BSOD
it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.


Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error, (source BSODindex John Carrona)
.

Please update all your network related drivers, LAN/wireless/bluetooth etc to the latest windows 8.1 compatible versions, because many windows 8 drivers are not working properly on windows 8.1

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
Note: first check the support/driver downloadsite of your OEM model or system for the latest windows 8.1 drivers.
Drivers & Software Support | Toshiba



AGRSM 8be6a000 8bf85a20 Tue Jul 21 20:18:56 2009 (4a660690) 0011d049 AGRSM.sys
Driver Description: Agere SoftModem Driver
Driver Update Site: Agere sold to LSI

Support Downloads Redirect

Rtnicxp 8ad41000 8ad50000 Thu Jul 23 16:02:57 2009 (4a686d91) 0001a62f Rtnicxp.sys
Driver Description: Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet
Driver Update Site: Realtek


igdkmd32 8b030000 8b53a000 Fri Mar 23 05:29:54 2012 (4f6bfc42) 004a4a1c igdkmd.sys
Driver Description: Intel Graphics driver
Driver Update Site: http://downloadcenter.intel.com/Default.aspx


athwn 8aa06000 8acb6000 Mon Apr 01 07:33:05 2013 (51591c11) 002ac13d athwn.sys
Driver Description: Atheros Wireless LAN Driver
Driver Update Site: ATHEROS drivers for Microsoft Windows (Atheros?????)

If the problems persists.
Please couldyou post your dumpfiles according to these instructions here http://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
Please use option one and use Grab all.


Note:
Due to the age of the system, it's possible that it's not compatible with Windows 8.1- you may have to consider moving back to Windows 8 or even Win7 in order to get acceptable performance.

 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
Because there are only dumpfiles in your zipfile is difficult to analyse.

But one of your dumpfiles is a BugCheck 1A is MEMORY_MANAGEMENT (1a) with parameter
0x31The image relocation fix-up table or code stream has been corrupted. This is probably a hardware error.

Your BIOS Release Date is from 06/02/2007 this far for the release date of windows 8 , please update to the latest windows8/8.1 compatible BIOS if avaliable.
Please check at the manufacturer's website to see if there are any BIOS updates available for your system. Also check the readme file to see if they apply to the problems that you are having. Please be advised that flashing the BIOS is avery unforgiving process - and one mistake can physically damage your motherboard.
Your memory shows 0 mhz speed in the analyse, i found that you have probably DDR2 RAM (667 MHz) in your Toshiba Satellite L40 -12K. Check your bios for the right settings.

Memory Error Info Handle [Not Provided]
Total Width 64 bits
Data Width 64 bits
Size 1024MB
Form Factor 09h - DIMM
Device Set [None]
Device Locator DIMM0
Bank Locator BANK0
Memory Type 0fh - SDRAM
Type Detail 0080h - Synchronous
Speed 0MHz
Manufacturer Manufacturer0

The other dumpfile is a BugCheck 1E KMODE_EXCEPTION_NOT_HANDLED (1e),blames NETIO.sys.
Driver Description: Network I/O Subsystem
When aWindows/system driver like Netio.sys is blamed when experiencing a BSOD
it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.


Faulty device driver or system service. In addition, a faulty device driver or system service might be responsible for this error. Hardware issues, such as BIOS incompatibilities, memory conflicts, and IRQ conflicts can also generate this error, (source BSODindex John Carrona)
.

Please update all your network related drivers, LAN/wireless/bluetooth etc to the latest windows 8.1 compatible versions, because many windows 8 drivers are not working properly on windows 8.1

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
Note: first check the support/driver downloadsite of your OEM model or system for the latest windows 8.1 drivers.
Drivers & Software Support | Toshiba



AGRSM 8be6a000 8bf85a20 Tue Jul 21 20:18:56 2009 (4a660690) 0011d049 AGRSM.sys
Driver Description: Agere SoftModem Driver
Driver Update Site: Agere sold to LSI

Support Downloads Redirect

Rtnicxp 8ad41000 8ad50000 Thu Jul 23 16:02:57 2009 (4a686d91) 0001a62f Rtnicxp.sys
Driver Description: Realtek 10/100/1000 NDIS 5.1 Driver - Ethernet
Driver Update Site: Realtek


igdkmd32 8b030000 8b53a000 Fri Mar 23 05:29:54 2012 (4f6bfc42) 004a4a1c igdkmd.sys
Driver Description: Intel Graphics driver
Driver Update Site: http://downloadcenter.intel.com/Default.aspx


athwn 8aa06000 8acb6000 Mon Apr 01 07:33:05 2013 (51591c11) 002ac13d athwn.sys
Driver Description: Atheros Wireless LAN Driver
Driver Update Site: ATHEROS drivers for Microsoft Windows (Atheros?????)

If the problems persists.
Please couldyou post your dumpfiles according to these instructions here http://www.eightforums.com/bsod-crashes-debugging/10685-blue-screen-death-bsod-posting-instructions.html .
Please use option one and use Grab all.


Note:
Due to the age of the system, it's possible that it's not compatible with Windows 8.1- you may have to consider moving back to Windows 8 or even Win7 in order to get acceptable performance.

I performed a bios update a few days ago, And somehow everything seems to be stable now!, Thanks for your help lifetec
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Self-Build
    CPU
    Core i7 2600K @4.2Ghz
    Motherboard
    Asus P8Z77V-LX
    Memory
    2x2GB Kingston XMP, 2x2GB Corsair XMS
    Graphics Card(s)
    Gigabyte Nvidia GTX 670
    Sound Card
    Intergrated Realtek HD
    Monitor(s) Displays
    Delium
    Screen Resolution
    1360x768
    Hard Drives
    Corsair Force GS 180GB SSD, 1TB WDC 10EARS, 500GB WDC AAKX
    PSU
    650W Corsair
    Case
    CM Storm
    Cooling
    Cooler Master
    Keyboard
    Medion Erazer
    Mouse
    Logitech M510
    Internet Speed
    120MPBS
    Browser
    Google Chrome
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