Computer BSOD's while I'm away at work or asleep.

Domlee87 · Apr 17, 2014

New to this and hopefully I can get some help without spending money or time on a repair shop. I think I did everthing right. Let me know and any info is appreciated!

adamf · Apr 17, 2014

I'm new to this also but let me have a try until someone else more knowledgeable wants to take over

You should try updating your ASUS drivers from here ASUSTeK Computer Inc. -Support- Drivers and Download

you have old drivers. For example AsIO.sys is 2012 and AsUpIO.sys is 2010

secdrv.SYS is also old and should be updated by Windows Update. You only have 12 updates installed - I have 55 on 8.1 so run windows update a few times to make sure you are up to date.

This one usbfilter.sys should be updated from Support & Drivers

usasma · Apr 17, 2014

First, please follow adamf's excellent advice. I may duplicate some of it, so please read each post carefully.

Only 12 Windows Updates installed. Most systems have 56 - 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

Several BSOD's are pointed out in the WER section of MSINFO32 (there's only 1 memory dump in the uploaded reports). One points to AgileVpn.sys (from March 27) - please uninstall this program temporarily in order to test and see if it's to blame. If not, then feel free to download and install the latest, Win8.1 compatible version of the program once the system has been stabilized.

If you're using a disk cleaner (such as CCleaner) please do not use it while we're troubleshooting.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
ASUS hardware monitoring software related
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys

AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)
http://www.carrona.org/drivers/driver.php?id=AiChargerPlus.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

There is a possibility that this may be caused by hardware. As such, you may want to start with these free hardware diagnostics: Hardware Diagnostics

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Wed Apr 16 01:20:22.374 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041614-24312-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]1 days 3:53:43.094[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]101, {30, 0, ffffd000da500180, 3}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000101]CLOCK_WATCHDOG_TIMEOUT (101)[/url]
Arguments: 
Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: ffffd000da500180, The PRCB address of the hung processor.
Arg4: 0000000000000003, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE[/B]
  BIOS Version                  0307
  BIOS Release Date             08/07/2013
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  M11BB
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Wed Apr 16 01:20:22.374 2014 (UTC - 4:00)**************************
[COLOR=RED][B]AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)[/B][/COLOR]
[COLOR=RED][B]AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)[/B][/COLOR]
AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
au630x64.sys                Thu Mar 14 05:44:07 2013 (51419BE7)
RTKVHD64.sys                Tue Apr 23 10:24:25 2013 (51769999)
amd_sata.sys                Fri Jun 28 00:45:40 2013 (51CD14F4)
amd_xata.sys                Fri Jun 28 00:45:43 2013 (51CD14F7)
nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
[/font]

adamf · Apr 17, 2014

John, did I say the right thing?

Domlee87 · Apr 17, 2014

Thank you both! Going to try this out and see if it works. Will mark thread as solved if things work out. Appreciate the info guys!

Computer BSOD's while I'm away at work or asleep.

Domlee87

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adamf

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usasma

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adamf

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Domlee87

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