Windows 8 and 8.1 Forums

Computer BSOD's while I'm away at work or asleep.

  1. #1

    Posts : 2
    Windows 8.1 Home

    Computer BSOD's while I'm away at work or asleep.

    New to this and hopefully I can get some help without spending money or time on a repair shop. I think I did everthing right. Let me know and any info is appreciated!

      My System SpecsSystem Spec

  2. #2

    Posts : 1,875
    Windows 10 Pro Prieview x64

    I'm new to this also but let me have a try until someone else more knowledgeable wants to take over

    You should try updating your ASUS drivers from here ASUSTeK Computer Inc. -Support- Drivers and Download

    you have old drivers. For example AsIO.sys is 2012 and AsUpIO.sys is 2010

    secdrv.SYS is also old and should be updated by Windows Update. You only have 12 updates installed - I have 55 on 8.1 so run windows update a few times to make sure you are up to date.

    This one usbfilter.sys should be updated from Support & Drivers
      My System SpecsSystem Spec

  3. #3

    Posts : 5,139
    Win8.1Pro - Finally!!!

    First, please follow adamf's excellent advice. I may duplicate some of it, so please read each post carefully.

    Only 12 Windows Updates installed. Most systems have 56 - 60 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    Several BSOD's are pointed out in the WER section of MSINFO32 (there's only 1 memory dump in the uploaded reports). One points to AgileVpn.sys (from March 27) - please uninstall this program temporarily in order to test and see if it's to blame. If not, then feel free to download and install the latest, Win8.1 compatible version of the program once the system has been stabilized.

    If you're using a disk cleaner (such as CCleaner) please do not use it while we're troubleshooting.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    AsUpIO.sys Mon Aug 2 22:47:59 2010 (4C57835F)
    ASUS hardware monitoring software related

    AiChargerPlus.sys Wed Apr 18 21:17:35 2012 (4F8F67AF)
    Asus Charger Driver [br] Likely BSOD cause - haven't seen recently (15Jan2013)

    Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

    There is a possibility that this may be caused by hardware. As such, you may want to start with these free hardware diagnostics: Hardware Diagnostics

    The following is for informational purposes only.
    **************************Wed Apr 16 01:20:22.374 2014 (UTC - 4:00)**************************
    Loading Dump File [C:\Users\John\SysnativeBSODApps\041614-24312-01.dmp]
    Windows 8 Kernel Version 9600 MP (4 procs) Free x64
    Built by: 9600.17041.amd64fre.winblue_gdr.140305-1710
    System Uptime:1 days 3:53:43.094
    Probably caused by :Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    BugCheck 101, {30, 0, ffffd000da500180, 3}
    BugCheck Info: CLOCK_WATCHDOG_TIMEOUT (101)
    Arg1: 0000000000000030, Clock interrupt time out interval in nominal clock ticks.
    Arg2: 0000000000000000, 0.
    Arg3: ffffd000da500180, The PRCB address of the hung processor.
    Arg4: 0000000000000003, 0.
    PROCESS_NAME:  System
      BIOS Version                  0307
      BIOS Release Date             08/07/2013
      Manufacturer                  ASUSTeK COMPUTER INC.
      Product Name                  M11BB
    3rd Party Drivers:
    The following is for information purposes only.
    Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
    **************************Wed Apr 16 01:20:22.374 2014 (UTC - 4:00)**************************
    AsUpIO.sys                  Mon Aug  2 22:47:59 2010 (4C57835F)
    AiChargerPlus.sys           Wed Apr 18 21:17:35 2012 (4F8F67AF)
    AsIO.sys                    Wed Aug 22 05:54:47 2012 (5034AC67)
    usbfilter.sys               Tue Aug 28 21:27:12 2012 (503D6FF0)
    au630x64.sys                Thu Mar 14 05:44:07 2013 (51419BE7)
    RTKVHD64.sys                Tue Apr 23 10:24:25 2013 (51769999)
    amd_sata.sys                Fri Jun 28 00:45:40 2013 (51CD14F4)
    amd_xata.sys                Fri Jun 28 00:45:43 2013 (51CD14F7)
    nvhda64v.sys                Thu Nov 28 08:38:09 2013 (52974741)
    nvlddmkm.sys                Tue Mar  4 06:07:52 2014 (5315B408)
    Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
    nvvad64v.sys                Fri Mar 21 13:42:58 2014 (532C7A22)
    au630x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
    Wof.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
      My System SpecsSystem Spec

  4. #4

    Posts : 1,875
    Windows 10 Pro Prieview x64

    John, did I say the right thing?
      My System SpecsSystem Spec

  5. #5

    Posts : 2
    Windows 8.1 Home

    Thank you both! Going to try this out and see if it works. Will mark thread as solved if things work out. Appreciate the info guys!
      My System SpecsSystem Spec

Computer BSOD's while I'm away at work or asleep.

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