Solved BSOD after creating new user

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Roland1955

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3
Location
Spokane, WA
I have now tried several times to create a second user on my new build, and every time I get the BSOD about 10-15 seconds after signing in as the new user. I get the message BAD_POOL_CALLER or BAD_POOL_HEADER. I already tried uninstalling AVAST as I read it created issues for some people, but that didn't change anything. My system works perfectly as long as I am signed in under my own user account, but as soon as I try a different user, I get the BSOD. I attached the minidump files that were created during the multiple times I tried to log in as a new user.

Any ideas appreciated, thanks.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    My own build
    CPU
    AMD A10-7850
    Motherboard
    Gigabyte GA-F2A88XM-D3H
    Memory
    8GB (2x4) GSkill Ripjaws X DDR3-2133 CL9
    Graphics Card(s)
    APU
    Monitor(s) Displays
    1 x ASUS VS248H-P 24" widescreen
    Screen Resolution
    1920x1080
    Hard Drives
    1x Kingston SSDNow V300 120GB
    2x 1TB Western Digital WD10EZRX
    PSU
    Thermaltake SMART Series SP-550PCBUS 550W 80 PLUS BRONZE
    Case
    Corsair Graphite Series 230T
    Cooling
    Stock
    Keyboard
    Logitech K350 USB Wireless Ergonomic Wave
    Mouse
    Logitech M510 USB Wireless
    Internet Speed
    Comcast cable 45 Mbps
    Browser
    Firefox
    Antivirus
    Avast
The latest 2 dumpfiles blames your NetgearUDSMBus.sys.
This driver seems to be part of NETGEAR USB Control Center utility and ReadySHARE Print.
Look for a windows 8.1 driver or uninstall it. here Global Download Center

There are more people with your "User" problem and Netgear Usb Control Center
This product has served its purpose - until an upgrade to my motherboard. The end result, it introduced an issue with the NetgearUDSMBus.sys driver.

Specifically, when a multi-user PC was in use, and a Switch User was executed to a secondary user profile on the same PC, it triggered a BSOD (0x000000C2).
Click to expand...

I have exactly the same issue:

Debugging reads as follow:

Unable to load image NetgearUDSMBus.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for NetgearUDSMBus.sys
*** ERROR: Module load completed but symbols could not be loaded for NetgearUDSMBus.sys
GetPointerFromAddress: unable to read from fffff800038ae100
Probably caused by : NetgearUDSMBus.sys ( NetgearUDSMBus+a2f5 )

This startet after I switched my PC Windows 7 to two users - if I do Switch between the users a BSOD happens after some minutes. When I uninstall the Netgear USB Control Center - everything is fine...
Click to expand...

Code: 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C2, {10, ffffe000005d6400, 2090009, ffffe000005d6430}
*** WARNING: Unable to verify timestamp for NetgearUDSMBus.sys
*** ERROR: Module load completed but symbols could not be loaded for NetgearUDSMBus.sys
Probably caused by : NetgearUDSMBus.sys ( NetgearUDSMBus+a2f5 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 0000000000000010, type of pool violation the caller is guilty of.
Arg2: ffffe000005d6400
Arg3: 0000000002090009
Arg4: ffffe000005d6430
Debugging Details:
------------------

DUMP_FILE_ATTRIBUTES: 0x8
  Kernel Generated Triage Dump
BUGCHECK_STR:  0xc2_10
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
PROCESS_NAME:  Control Center
CURRENT_IRQL:  0
ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
LAST_CONTROL_TRANSFER:  from fffff801baf0b4a4 to fffff801badc6ca0
STACK_TEXT:  
ffffd000`26747678 fffff801`baf0b4a4 : 00000000`000000c2 00000000`00000010 ffffe000`005d6400 00000000`02090009 : nt!KeBugCheckEx
ffffd000`26747680 fffff800`02b3d2f5 : ffffe000`00deb900 00000000`00000000 00000000`00000001 fffff901`4d425553 : nt!ExFreePoolWithTag+0x11d4
ffffd000`26747750 ffffe000`00deb900 : 00000000`00000000 00000000`00000001 fffff901`4d425553 00000000`00000000 : NetgearUDSMBus+0xa2f5
ffffd000`26747758 00000000`00000000 : 00000000`00000001 fffff901`4d425553 00000000`00000000 fffff901`4077bb00 : 0xffffe000`00deb900

STACK_COMMAND:  kb
FOLLOWUP_IP: 
NetgearUDSMBus+a2f5
fffff800`02b3d2f5 ??              ???
SYMBOL_STACK_INDEX:  2
SYMBOL_NAME:  NetgearUDSMBus+a2f5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: NetgearUDSMBus
IMAGE_NAME:  NetgearUDSMBus.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  5028a6c1
FAILURE_BUCKET_ID:  0xc2_10_NetgearUDSMBus+a2f5
BUCKET_ID:  0xc2_10_NetgearUDSMBus+a2f5
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:0xc2_10_netgearudsmbus+a2f5
FAILURE_ID_HASH:  {e457d2ea-27ea-fd9d-9fd8-8ccbdedb28a4}
Followup: MachineOwner
---------

The other dumpfiles all blames aswSnx.sys. Driver of Avast Anti virus.
But this one you already removed.

Pleaseupdate these older drivers. Links are included to assist in looking up thesource of the drivers. If unable to find an update, please remove (un-install)the program responsible for that driver. DO NOT manually delete/rename thedriver as it may make the system unbootable

npf fffff800`037f1000 fffff800`037fd000 Fri Jun 25 18:50:58 2010 (4c24de72) 00011844 npf.sys
Driver Description: NetGroup Packet Filter Driver, part of the WinPcap packet capture library
Driver Update Site: WinPcap · Commercial and Community Support

AODDriver2 fffff800`03600000 fffff800`03632000 Thu Apr 05 11:23:37 2012 (4f7d6499) 0001185d AODDriver2.sys
Driver Description: AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
Known BSOD issues in Win7
Update via Gigabyte site

NetgearUDSMBus fffff800`02b33000 fffff800`02b55000 Mon Aug 13 09:03:29 2012 (5028a6c1) 0001b062 None NetgearUDSMBus.sys
NetgearUDSTcpBus fffff800`03ba0000 fffff800`03bd2000 Mon Aug 13 09:05:54 2012 (5028a752) 00033fd8 NetgearUDSTcpBus.sys
update or uninstall (see above)

usbfilter fffff800`02aa9000 fffff800`02aba000 Wed Aug 29 03:27:12 2012 (503d6ff0) 00016b8f usbfilter.sys
Driver Description: AMD USB Filter Driver (likely part of the chipset drivers)
Driver Update Site: Support & Drivers
Or Gigabytesite

Rt630x64 fffff800`01aed000 fffff800`01bb7000 Fri Jun 21 11:29:10 2013 (51c41ce6) 000d4ceb Rt630x64.sys
Driver Description: Realtek PCI/PCIe Adapters
Driver Update Site: Realtek




​
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    self build
    CPU
    Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz
    Motherboard
    Asrock P55 Pro
    Memory
    DDR3 Team--Elite-1333 8 gb
    Graphics Card(s)
    Sapphire R9 280x
    Sound Card
    Realtek Alc 855
    Monitor(s) Displays
    Acer V233H
    Screen Resolution
    1920 x 1020
    Hard Drives
    Samsung evo 850 SSd
    Seagate ST 320 gb
    Samsung HD 750 gb
    Seagate ST 3000gb
    PSU
    OCZ Stealth 600 watt
    Case
    Antec 300
    Mouse
    Speedlink Ledos and Nexus
lifetec, thank you very much for all the information. I will follow your instructions and hopefully get the issues resolved. I will be traveling today, so won't be able to work on it until tomorrow. Will post again then to let you know what the solution was.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    My own build
    CPU
    AMD A10-7850
    Motherboard
    Gigabyte GA-F2A88XM-D3H
    Memory
    8GB (2x4) GSkill Ripjaws X DDR3-2133 CL9
    Graphics Card(s)
    APU
    Monitor(s) Displays
    1 x ASUS VS248H-P 24" widescreen
    Screen Resolution
    1920x1080
    Hard Drives
    1x Kingston SSDNow V300 120GB
    2x 1TB Western Digital WD10EZRX
    PSU
    Thermaltake SMART Series SP-550PCBUS 550W 80 PLUS BRONZE
    Case
    Corsair Graphite Series 230T
    Cooling
    Stock
    Keyboard
    Logitech K350 USB Wireless Ergonomic Wave
    Mouse
    Logitech M510 USB Wireless
    Internet Speed
    Comcast cable 45 Mbps
    Browser
    Firefox
    Antivirus
    Avast
Uninstalled the Netgear USB Control Center utility and ReadySHARE Print. No more issues with other user accounts.

Thank you!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    My own build
    CPU
    AMD A10-7850
    Motherboard
    Gigabyte GA-F2A88XM-D3H
    Memory
    8GB (2x4) GSkill Ripjaws X DDR3-2133 CL9
    Graphics Card(s)
    APU
    Monitor(s) Displays
    1 x ASUS VS248H-P 24" widescreen
    Screen Resolution
    1920x1080
    Hard Drives
    1x Kingston SSDNow V300 120GB
    2x 1TB Western Digital WD10EZRX
    PSU
    Thermaltake SMART Series SP-550PCBUS 550W 80 PLUS BRONZE
    Case
    Corsair Graphite Series 230T
    Cooling
    Stock
    Keyboard
    Logitech K350 USB Wireless Ergonomic Wave
    Mouse
    Logitech M510 USB Wireless
    Internet Speed
    Comcast cable 45 Mbps
    Browser
    Firefox
    Antivirus
    Avast
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