PsychBiller
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I have a brand new Lenovo ThinkPad X1 Carbon 20A7 with Windows 8.1 Professional. EXPLORER.EXE is crashing constantly. I disabled non-Microsoft shell extensions, applied all updates, even restored back to the factory image, but nothing works. This is a very expensive new machine that is basically an unstable paperweight.
Can someone look at the following minidump analysis, and give me some ideas, please? Thank you very much!
Can someone look at the following minidump analysis, and give me some ideas, please? Thank you very much!
Code:
[FONT=courier new]
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
FAULTING_IP:
shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
00007ffb`535771d2 488b01 mov rax,qword ptr [rcx]
EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 00007ffb535771d2 (shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+0x0000000000000022)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000000
Attempt to read from address 0000000000000000
CONTEXT: 0000000000000000 -- (.cxr 0x0;r)
rax=00000000139b0000 rbx=0000000000000003 rcx=00000000139b0000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000003
rip=00007ffb54586b2a rsp=00000000194fbd58 rbp=00000000194ffa90
r8=0000000000001000 r9=0000000000000000 r10=0000000000000040
r11=0000000000000286 r12=0000000000000010 r13=00000000194fc128
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl zr na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000246
ntdll!NtWaitForMultipleObjects+0xa:
00007ffb`54586b2a c3 ret
PROCESS_NAME: explorer.exe
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 0000000000000000
READ_ADDRESS: 0000000000000000
FOLLOWUP_IP:
shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
00007ffb`535771d2 488b01 mov rax,qword ptr [rcx]
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
APP: explorer.exe
ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) x86fre
FAULTING_THREAD: 00000000000007fc
BUGCHECK_STR: APPLICATION_FAULT_NULL_POINTER_READ_BEFORE_CALL
PRIMARY_PROBLEM_CLASS: NULL_POINTER_READ_BEFORE_CALL
DEFAULT_BUCKET_ID: NULL_POINTER_READ_BEFORE_CALL
LAST_CONTROL_TRANSFER: from 00007ffb5313d131 to 00007ffb535771d2
STACK_TEXT:
00000000`194fd630 00007ffb`5313d131 : 00000000`00000000 00007ffb`52ec9ce7 00000000`14a36180 00000000`00000000 : shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+0x22
00000000`194fd660 00007ffb`5313c71a : 00000000`00000000 00000000`00000000 00000000`194fd700 00000000`194fd700 : shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::smileyvery-happy:etails::smileyvery-happy:efaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x95b3d
00000000`194fd6a0 00007ffb`5301e455 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`2446ea40 : shell32!`Microsoft::WRL::Module<1,Microsoft::WRL::smileyvery-happy:etails::smileyvery-happy:efaultModule<5> >::Create'::`2'::`dynamic atexit destructor for 'module''+0x9510b
00000000`194fd740 00007ffb`53020174 : 00000000`00000001 00000000`241e5998 00000000`241e5998 00000000`00000000 : shell32!CSyncIntegrationManager::_GetValueAndStateFromCache+0x85
00000000`194fd7e0 00007ffb`53018930 : 00000000`00000000 00000000`194ff680 00000000`00000000 00000000`00000000 : shell32!CSyncIntegrationManager::GetSyncStatusByIdList+0x88
00000000`194fd8b0 00007ffb`5301d0dc : 00000000`00000000 00000000`087e18d0 00000000`00000000 00000000`00000000 : shell32!CSyncStatusHandler::GetValue+0x70
00000000`194fd910 00007ffb`52d42a12 : 00000000`194ff698 00000000`00000000 00000000`00000000 00007ffb`52ec338d : shell32!CFSFolder::_GetSyncStatusProperties+0xc8
00000000`194fd990 00007ffb`4cea6656 : 00000000`14d82000 00007ffb`4cea2930 00000000`194ff690 00007ffb`4cea2930 : shell32!CFSFolderPropertyStore::GetValue+0x5e8
00000000`194fef10 00007ffb`4cea6656 : 00000000`14d82000 00000000`00000001 00000000`00000001 00007ffb`4cea2930 : propsys!CMultiplexPropertyStore::GetValue+0x186
00000000`194ff190 00007ffb`4cea32ff : 00007ffb`52f0b4f0 00000000`00514b80 00000000`24519398 00000000`194ff680 : propsys!CMultiplexPropertyStore::GetValue+0x186
00000000`194ff410 00007ffb`4cea56ca : 00000000`00000000 00000000`194ff680 00000000`194ff680 00000000`00000000 : propsys!PSGetValueAndPath+0x5f
00000000`194ff490 00007ffb`5301ca14 : 00000000`00000000 00000000`04e30000 00007ffb`53048050 00000000`194ff680 : propsys!CPropertyProvider::GetValue+0xca
00000000`194ff630 00007ffb`5301b7a5 : 00000000`00000000 00000000`242823e0 00000000`80004005 00007ffb`52fd93eb : shell32!CStatusBarPropertyStore::GetValue+0x78
00000000`194ff660 00007ffb`5301b623 : 00000000`242823e0 00000000`00000003 00000000`194ff720 00000000`1271cab0 : shell32!CGetPropertiesWorkItem::_CacheProperty+0x55
00000000`194ff6e0 00007ffb`530215d2 : 00000000`00000000 00007ff6`b23b9000 00000000`242823e0 00000000`00000002 : shell32!CGetPropertiesWorkItem::_CachePropertyList+0x77
00000000`194ff750 00007ffb`52fd90c7 : 00000000`12645b30 00000000`243122c0 00000000`00000000 00000000`087e0e30 : shell32!CGetPropertiesWorkItem::smileyvery-happy:oWork+0x8e
00000000`194ff7a0 00007ffb`52ebb565 : 00000000`00000ca0 00000000`243122c0 00000000`0000000f 00000000`0000000b : shell32!CFrameTask::InternalResumeRT+0x17
00000000`194ff7d0 00007ffb`52efe6b0 : 00000000`00000000 00000000`00000000 ffffffff`fffffffe 00000000`00200000 : shell32!CRunnableTask::Run+0x95
00000000`194ff800 00007ffb`52efe887 : 00000000`2444ef80 00000000`2444ef80 00000000`00424270 00000000`00486d48 : shell32!CShellTaskThread::ThreadProc+0x284
00000000`194ff950 00007ffb`4e041637 : 00007ff6`b223c000 00000000`00000000 0000f3e1`90eaa829 00000000`00000000 : shell32!CShellTaskThread::s_ThreadProc+0x2b
00000000`194ff980 00007ffb`5451a122 : 00000000`14cb0750 00000000`00486d48 00000000`00000000 00000000`00000017 : SHCore!ExecuteWorkItemThreadProc+0xf
00000000`194ff9b0 00007ffb`5452bddb : 00000001`00010004 00000000`1664ea50 00000000`00486d48 00000000`00424270 : ntdll!RtlpTpWorkCallback+0x11e
00000000`194ffa90 00007ffb`52bf15cd : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!TppWorkerThread+0x81b
00000000`194ffe80 00007ffb`545643d1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`194ffeb0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: shell32!Microsoft::WRL::ComPtr<ISyncStatusCacheEntry>::As<IUnknown>+22
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: shell32
IMAGE_NAME: shell32.dll
DEBUG_FLR_IMAGE_TIMESTAMP: 5279002b
STACK_COMMAND: ~67s; .ecxr ; kb
FAILURE_BUCKET_ID: NULL_POINTER_READ_BEFORE_CALL_c0000005_shell32.dll!Microsoft::WRL::ComPtr_ISyncStatusCacheEntry_::As_IUnknown_
BUCKET_ID: APPLICATION_FAULT_NULL_POINTER_READ_BEFORE_CALL_shell32!Microsoft::WRL::ComPtr_ISyncStatusCacheEntry_::As_IUnknown_+22
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:null_pointer_read_before_call_c0000005_shell32.dll!microsoft::wrl::comptr_isyncstatuscacheentry_::as_iunknown_
FAILURE_ID_HASH: {4b7ac51a-a918-f7d6-8b9f-6758c5666bf4}
Followup: MachineOwner
---------[/FONT]
Last edited by a moderator:
My Computer
System One
-
- OS
- Windows 8.1 64 bit
- Computer type
- Laptop
- System Manufacturer/Model
- Lenovo ThinkPad X1 Carbon 20A7
- Memory
- 8GB
- Graphics Card(s)
- Intel
- Hard Drives
- 256GB SSD
- Internet Speed
- FiOS 75/35
- Antivirus
- VIPRE Internet Security