BSOD playing DOTA2, then BSODS on windows start

ishak92

New Member
Messages
1
Hello! I cannot use programm as you recommended, because my windows gives bsod on start.

I was playing DOTA2 (Steam) , then i got BSOD. I got bsods again and again after restarting computer, and trying to restore system.

I have second system on this computer and can access any files on damaged windows, but this system is linux and i can not start your programm to collect crash data.

Please help me, or say what i must to upload.

I can not start in safe mode too...

I am uploading all my c:\windows\minidumps folder... If you need ather files pls let me know.

Sory for my english.... Russian schools are bad =)
 
Last edited:

My Computer

System One

  • OS
    Windows 7
    Computer type
    PC/Desktop
Your english is fine, don't worry about it :0)

FYI - this is a Windows 8/8.1 forum. Your system is Win7 SP1
I'd suggest you post over at SevenForums.com for more relevant advice (I haven't run many Win7 memory dumps recently).

I'll need this info if you can't run the data collection app (Pinned topic at the beginning of the forum) when you get into Windows (this is for the damaged Windows installation):
MSINFO32:
Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "msinfo32 /nfo %USERPROFILE%\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back. Then zip up the .nfo file and upload/attach the .zip file with your next post.

systeminfo:
Please open an elevated (Run as administrator) Command Prompt and type (or copy/paste) "systeminfo.exe >%USERPROFILE%\Desktop\systeminfo.txt" (without the quotes) and press Enter. Then navigate to Desktop to retrieve the syteminfo.txt file. If you have difficulties with making this work, please post back. Then zip up the .txt file and upload/attach the .zip file with your next post.

Elevated Command Prompt:
Win7/Vista: Click on the Start button and type "cmd" (without the quotes). At the top of the search box you'll see cmd.exe appear. Right click on it and select "Run as administrator".
Win8: Press the Win key and the X key at the same time. When the Power User menu pops up in the lower left corner of the screen, press the A key.

Can you boot into Safe Mode on the affected computer ( How to easily enter safe mode in windows 8? (One-click series) )?
1) Does the system work OK in safe mode?
2) Please run the reports that I suggested if the system works OK

I suspect your video card, but it's just a guess at this point.

The rest of this is if you manage to get into Safe Mode:
AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.
Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.
Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disk-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

There's plenty of other potential problems - but without being in Windows there's not much that we can do to fix them.
I'd have to wonder if you'd be better off by backing up your Windows data and then wipe/reinstall Windows?

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

SiWinAcc.sys Thu Jun 14 20:02:02 2007 (4671D6FA)
Silicon Image driver - comes with package for the SIxxxx drivers
http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys

SiRemFil.sys Wed Jun 20 15:42:10 2007 (46798312)
Silicon Image driver
http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys

vsmraid.sys Fri Jan 30 20:18:57 2009 (4983A701)
VIA RAID driver for X86-32
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys

amdsbs.sys Fri Mar 20 14:36:03 2009 (49C3E213)
AMD AHCI Compatible Controller driver
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys




Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Fri Mar 28 14:33:01.928 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032814-18860-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:07.052[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa800d2b38f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d2b38f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 28 13:39:19.739 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032814-22947-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:02:53.863[/B]
Probably caused by :[B]Unknown_Image ( ANALYSIS_INCONCLUSIVE )[/B]
BugCheck [B]101, {21, 0, fffff880009b3180, 4}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000101]CLOCK_WATCHDOG_TIMEOUT (101)[/url]
Arguments: 
Arg1: 0000000000000021, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff880009b3180, The PRCB address of the hung processor.
Arg4: 0000000000000004, 0.
BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_6_PROC
PROCESS_NAME:  Steam.exe
FAILURE_BUCKET_ID: [B]X64_CLOCK_WATCHDOG_TIMEOUT_6_PROC_ANALYSIS_INCONCLUSIVE[/B]
  BIOS Version                  F9
  BIOS Release Date             10/13/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-990XA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 28 13:30:38.334 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032814-20030-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]0 days 0:00:07.474[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, fffffa800d2aa8f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800d2aa8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 16 07:51:01.788 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031613-12729-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Built by: [B]7601[/B].17835.amd64fre.win7sp1_gdr.120503-2030
System Uptime:[B]4 days 2:38:03.619[/B]
*** WARNING: Unable to verify timestamp for RtHDMIVX.sys
*** ERROR: Module load completed but symbols could not be loaded for RtHDMIVX.sys
Probably caused by :[B]RtHDMIVX.sys ( RtHDMIVX+b840 )[/B]
BugCheck [B]1000007E, {ffffffffc0000005, fffff8800586e840, fffff8800ab6f8e8, fffff8800ab6f140}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x1000007E]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/url]
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8800586e840, The address that the exception occurred at
Arg3: fffff8800ab6f8e8, Exception Record Address
Arg4: fffff8800ab6f140, Context Record Address
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID: [B]X64_0x7E_RtHDMIVX+b840[/B]
  BIOS Version                  F9
  BIOS Release Date             10/13/2011
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-990XA-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Fri Mar 28 14:33:01.928 2014 (UTC - 4:00)**************************
[COLOR=RED][B]SiWinAcc.sys                Thu Jun 14 20:02:02 2007 (4671D6FA)[/B][/COLOR]
[COLOR=RED][B]SiRemFil.sys                Wed Jun 20 15:42:10 2007 (46798312)[/B][/COLOR]
[COLOR=RED][B]vsmraid.sys                 Fri Jan 30 20:18:57 2009 (4983A701)[/B][/COLOR]
[COLOR=RED][B]amdsbs.sys                  Fri Mar 20 14:36:03 2009 (49C3E213)[/B][/COLOR]
xfiltx64.sys                Thu Aug 13 23:09:44 2009 (4A84D578)
spdy.sys                    Sun Oct 11 16:55:14 2009 (4AD24632)
amdsata.sys                 Thu Mar 18 20:45:17 2010 (4BA2C91D)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
nvraid.sys                  Fri Mar 19 16:59:20 2010 (4BA3E5A8)
DC3410.sys                  Mon May  2 05:40:52 2011 (4DBE7C24)
vmci.sys                    Tue Jul 26 22:42:09 2011 (4E2F7B01)
amd_xata.sys                Wed Apr 11 10:40:27 2012 (4F8597DB)
iaStorF.sys                 Wed Jun 20 09:14:44 2012 (4FE1CCC4)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 28 13:39:19.739 2014 (UTC - 4:00)**************************
azr0oy1t.SYS                Tue Jul 14 17:12:55 2009 (4A5CF4D7)
[COLOR=RED][B]sptd.sys                    Sun Oct 11 16:55:14 2009 (4AD24632)[/B][/COLOR]
amdiox64.sys                Thu Feb 18 10:17:53 2010 (4B7D5A21)
VMNET.SYS                   Fri Jul  8 03:43:55 2011 (4E16B53B)
vmnetadapter.sys            Fri Jul  8 03:43:56 2011 (4E16B53C)
vmnetbridge.sys             Fri Jul  8 03:44:44 2011 (4E16B56C)
hcmon.sys                   Tue Aug 30 02:05:35 2011 (4E5C7DAF)
Rt64win7.sys                Tue Sep 27 10:50:33 2011 (4E81E2B9)
RTKVHD64.sys                Tue May 22 06:19:20 2012 (4FBB6828)
vmnetuserif.sys             Sat Jun  9 03:25:59 2012 (4FD2FA87)
vmx86.sys                   Sat Jun  9 05:05:57 2012 (4FD311F5)
EtronXHCI.sys               Tue Jul  3 07:00:15 2012 (4FF2D0BF)
EtronHub3.sys               Tue Jul  3 07:00:21 2012 (4FF2D0C5)
npf.sys                     Thu Feb 28 20:31:24 2013 (513004EC)
[COLOR=RED][B]AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)[/B][/COLOR]
AtihdW76.sys                Tue Sep 24 20:23:49 2013 (52422D15)
ISODrv64.sys                Wed Nov 20 20:22:28 2013 (528D6054)
atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Mar 28 13:30:38.334 2014 (UTC - 4:00)**************************
spiv.sys                    Sun Oct 11 16:55:14 2009 (4AD24632)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 16 07:51:01.788 2013 (UTC - 4:00)**************************
arey1r10.SYS                Tue Jul 14 17:12:55 2009 (4A5CF4D7)
RtHDMIVX.sys                Fri Dec  2 05:32:46 2011 (4ED8A94E)
AODDriver2.sys              Tue Mar  6 04:55:00 2012 (4F55DEF4)
atikmpag.sys                Fri Jul 27 21:14:47 2012 (50133D07)
atikmdag.sys                Fri Jul 27 21:48:09 2012 (501344D9)
[/font]
http://www.carrona.org/drivers/driver.php?id=SiWinAcc.sys
http://www.carrona.org/drivers/driver.php?id=SiRemFil.sys
http://www.carrona.org/drivers/driver.php?id=vsmraid.sys
http://www.carrona.org/drivers/driver.php?id=amdsbs.sys
xfiltx64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
spdy.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=amdsata.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=nvraid.sys
DC3410.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=amd_xata.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
azr0oy1t.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=amdiox64.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=Rt64win7.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
http://www.carrona.org/drivers/driver.php?id=EtronXHCI.sys
http://www.carrona.org/drivers/driver.php?id=EtronHub3.sys
http://www.carrona.org/drivers/driver.php?id=npf.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys
http://www.carrona.org/drivers/driver.php?id=ISODrv64.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
spiv.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
arey1r10.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=RtHDMIVX.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
 

My Computer

System One

  • OS
    Win8.1Pro - Finally!!!
    Computer type
    Laptop
    System Manufacturer/Model
    Samsung/NP780
    CPU
    Came with the laptop (i7 of some sort)
    Motherboard
    Pretty sure that it has one, but haven't checked inside the case!
    Memory
    upgraded to 12 gB from 8 gB
    Graphics Card(s)
    has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
    Sound Card
    I'm nearly deaf, so this isn't used often
    Monitor(s) Displays
    Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
    Screen Resolution
    800x600
    Hard Drives
    One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
    - Switched to 500 gB Samsung 840 series SSD - WOW!!!
    PSU
    Why do we ask this for laptops?
    Case
    Silver with a neat Samsung logo
    Cooling
    sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
    Keyboard
    Microsoft Natural - the same one I've used since it orignally came out around 1995
    Mouse
    no Mouse - Trackball!!!!
    Internet Speed
    too slow when I'm waiting for a download to finish
    Browser
    Yes, I use this (Firefox mostly, w/IE next most)
    Antivirus
    Windows Defender and Windows Firewall
    Other Info
    I'm handsome and a snappy dresser :0)
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