So my computer (HP pavilion HPE) BSOD'ed for the first time yesterday afternoon (running Windows 8.1, upgraded via download from original Windows 7, so I don't have a recovery disc). Along with the error code, the BSOD says that File: \WINDOWS\system32\winload.exe is missing or contains errors.
I have tried pressing F8, Shift+F8, and holding Shift on start up, and nothing works. I know I'm supposed to upload dump files with this post, but I can't/don't know how to get my computer to the point where I can access these files. I can access the HP Startup Menu by pressing Esc on start up, which has an option to display System Information (not sure if below info is helpful or not...):
Product Name: h8-1160t
Processor Type: Intel Core i7-2600 CPU @ 3.40GHz
Processor Speed: 3400MGHz
Processor Stepping: 000206A7 0000001A
Cache Size (L1/L2/L3): 64kBx4 / 256kBx4 / 8192kBx4
Memory: 8192 MB DDR3 / 1333 MHz / Dual Channel
Channel A: XMM1 0 MB / XMM2 4096 MB
Channel B: XMM3 0 MB / XMM4 4096 MB
Integrated MAC: 386077039221
System BIOS: CHG_711.ROM v7.11
Any help at all is greatly appreciated!
I have tried pressing F8, Shift+F8, and holding Shift on start up, and nothing works. I know I'm supposed to upload dump files with this post, but I can't/don't know how to get my computer to the point where I can access these files. I can access the HP Startup Menu by pressing Esc on start up, which has an option to display System Information (not sure if below info is helpful or not...):
Product Name: h8-1160t
Processor Type: Intel Core i7-2600 CPU @ 3.40GHz
Processor Speed: 3400MGHz
Processor Stepping: 000206A7 0000001A
Cache Size (L1/L2/L3): 64kBx4 / 256kBx4 / 8192kBx4
Memory: 8192 MB DDR3 / 1333 MHz / Dual Channel
Channel A: XMM1 0 MB / XMM2 4096 MB
Channel B: XMM3 0 MB / XMM4 4096 MB
Integrated MAC: 386077039221
System BIOS: CHG_711.ROM v7.11
Any help at all is greatly appreciated!
My Computer
System One
-
- OS
- Windows 8.1