Windows 8 and 8.1 Forums

random non BSOD crashes with just browser/nothing running

  1. #1

    Posts : 1
    windows 8

    random non BSOD crashes with just browser/nothing running

    for the past week or so i have had crashes occurring 30 minutes to 3 hours into having the system on. i have no idea how to read these log files, any assistance is appreciated. these crashes did not occur beforehand, and they seem to be a software issue. i get a pop up error message a split second before crash, so i cannot read it.

      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    Only 130 Windows Updates installed. Most windows 8 systems have 160 or more. Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

    The BSOD of your Dumpfiles is a BugCheck 51, {1, fffff8a000982010, 955040b7, 1c0} Probably caused by : ntkrnlmp.exe
    When a Windows/system driver like ntkrnlmp.exe is blamed when experiencing a BSO
    it's most likely not the problem. Most of the time further analysis is needed to determine the actual cause.

     BugCheck 51, {1, fffff8a000882010, 955040b7, 1c0}
    Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+11bdc )
    Followup: MachineOwner
    1: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Something has gone badly wrong with the registry.  If a kernel debugger
    is available, get a stack trace. It can also indicate that the registry got
    an I/O error while trying to read one of its files, so it can be caused by
    hardware problems or filesystem corruption.
    It may occur due to a failure in a refresh operation, which is used only
    in by the security system, and then only when resource limits are encountered.
    Arg1: 0000000000000001, (reserved)
    Arg2: fffff8a000882010, (reserved)
    Arg3: 00000000955040b7, depends on where Windows bugchecked, may be pointer to hive
    Arg4: 00000000000001c0, depends on where Windows bugchecked, may be return code of
     HvCheckHive if the hive is corrupt.
    Debugging Details:
    BUGCHECK_STR:  0x51
    PROCESS_NAME:  svchost.exe
    ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre
    LAST_CONTROL_TRANSFER:  from fffff8034ae5629c to fffff8034a8d6440
    fffff880`09daa918 fffff803`4ae5629c : 00000000`00000051 00000000`00000001 fffff8a0`00882010 00000000`955040b7 : nt!KeBugCheckEx
    fffff880`09daa920 fffff803`4ac75e65 : fffff8a0`0b03afd0 00000000`04939fe8 fffff8a0`0b03a000 fffff8a0`0b03afd0 : nt! ?? ::NNGAKEGL::`string'+0x11bdc
    fffff880`09daa970 fffff803`4ac76d9f : 00000000`00000000 fffff8a0`00882010 fffff8a0`00882670 00000000`00000000 : nt!HvFreeCell+0x179
    fffff880`09daa9f0 fffff803`4ac6c691 : 00000000`00000000 fffff8a0`0ae6751c fffff8a0`00882010 fffff8a0`00882670 : nt!CmpFreeValueData+0x3f
    fffff880`09daaa20 fffff803`4ac52e80 : 01cf4864`7a5d05a7 fffff880`09daaad9 00000000`04766518 fffff8a0`0ae6751c : nt!CmpFreeKeyByCell+0xf1
    fffff880`09daaa70 fffff803`4ac53997 : fffff8a0`01a56e50 fffff880`09daab01 00000000`00000001 00000000`0000000f : nt!CmDeleteKey+0x200
    fffff880`09daab40 fffff803`4a8d5453 : fffffa80`06fa7400 fffffa80`06fa7400 00000000`0000018c 00000000`00000000 : nt!NtDeleteKey+0x2a3
    fffff880`09daac40 000007fa`23ef380b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
    00000055`5cdbcf68 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x000007fa`23ef380b
    nt! ?? ::NNGAKEGL::`string'+11bdc
    fffff803`4ae5629c cc              int     3
    SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+11bdc
    FOLLOWUP_NAME:  MachineOwner
    IMAGE_NAME:  ntkrnlmp.exe
    IMAGE_VERSION:  6.2.9200.16628
    FAILURE_BUCKET_ID:  0x51_nt!_??_::NNGAKEGL::_string_
    BUCKET_ID:  0x51_nt!_??_::NNGAKEGL::_string_
    FAILURE_ID_HASH_STRING:  km:0x51_nt!_??_::nngakegl::_string_
    FAILURE_ID_HASH:  {e5bde1d4-9584-25e7-f283-f0bca450261c}
    Followup: MachineOwner
    Your registry has problems, try repairing your registry with Ccleaner you can download a free version from here

    There are many WER(= Windows Error Report) with mention of APPcrashes with Ntdll.dll and Wmp.dll errors.
    The causes of these errors are diverce.

    Run the SFC /SCANNOW Command - Run in Windows 8 to replace a missing or corrupt copy of the wmp.dll file or Ntdll.dll. If this DLL file is provided my Microsoft, the System File Checkertool should restore it.

    Test your memory with and then test your hard drive Computer's memory and harddrive are easy to test and are the most likely components that might cause ntdll.dll or wmp.dll errors as they fail.
    The tests can be found here Diagnostics on John Caronna great site with info about BSOD.

    Update your (hardware )drivers to windows 8 compatible.
    Your PC HP Pavilion Slimline s5310y Desktop PC has no windows 8 compatible drivers on the HPsite.
    Also i could not find a updated BIOS on the site, your BIOS is from 01/07/2010.
    So you must try to find these windows 8 compatible drivers elsewhere, manufacturer sites like Intel, Nvidia, etc.

    Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

    nvmf6264 Thu Apr 21 00:49:36 2011 (4daf6300) 00057d34 nvmf6264.sys

    Driver Description: nVidia Ethernet Networking Driver (nForce chipset driver)
    Driver Update Site: Drivers - Download NVIDIA Drivers

    nvstor Tue Sep 13 01:53:04 2011 (4e6e9b60) 00036507 nvstor.sys
    Driver Description: nVidia Storage Drivers
    Driver Update Site: Drivers - Download NVIDIA Drivers

    dump_nvstor Tue Sep 13 01:53:04 2011 (4e6e9b60) 00036507 dump_nvstor.sys
    Driver Description: driver created to provide disk access during crash dump file generation
    Driver Update Site: Windows Update or 3rd party driver manufacturer, depending on the source driver

    tunnel Thu Jul 26 04:23:04 2012 (5010aa08) 000296f2 tunnel.sys
    Driver Description: Microsoft Tunnel Interface Driver
    Driver Update Site: Windows Update

    If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings
    Last edited by lifetec; 26 Mar 2014 at 03:56.
      My System SpecsSystem Spec

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