Windows 8 and 8.1 Forums

Locate source of random Windows 8 explorer restarts

  1. #1

    Locate source of random Windows 8 explorer restarts

    I have just done a fresh install of the latest win 8 and occasionally i get explorer restarting

    Also the last time it happened skydrive had dissapeared

      My System SpecsSystem Spec

  2. #2

    Posts : 660
    windows 8.1

    Please upload your dumpfile , instructions here: Blue Screen of Death (BSOD) Posting Instructions .

    Please use option 1
      My System SpecsSystem Spec

  3. #3
      My System SpecsSystem Spec

  4. #4

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Only 33 Windows Updates - most systems have 56 to 60 or more.
    Please visit Windows Update and get ALL updates (repeated trips there are often necessary).

    Please do the following:
    - open Event Viewer (run eventvwr.msc from the "Run" dialog))
    - expand the Custom Views category (left click on the > next to the words "Custom Views")
    - right click on Administrative Events
    - select "Save all Events in Custom View as..."
    - save the file as Admin.evtx
    - zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
    - upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

    While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

    Use this free tool to disable all non-Microsoft Shell Extensions and see if that helps.
    If it does, then enable them one-by-one to determine which is causing the problem.
    ShellExView - Shell Extension Manager For Windows
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  5. #5


    I just installed this on a new machine so i have not gotten all of the updates

    This is on a desktop machine with a V8 heatsink, and this machine was originally working fine on Win 7 i did a format and fresh install of 8

    The only shell programs i have installed are Winpatrol, Teamviewer and dropbox
      My System SpecsSystem Spec

  6. #6

    Posts : 5,139
    Win8.1Pro - Finally!!!

    Ensure that you have the latest BIOS for your system
    Ensure that you have ALL Windows Updates
    Ensure that you have ALL updated, Win8.1 compatible drivers for your system
    This includes all Intel updates and Bluetooth updates

    Have you disabled all non-Windows shell extensions to see if that stops the problem?
    If so, did it stop the problem?

    Just because a system used to work fine doesn't mean that it will continue to work fine.
    With overheating problems, dust accumulates, hair gets sucked into the fans, thermal compound may dry out, components get fatigued with heat/stress over time, fans stop working, etc.

    Why did you decide to update to 8? Was it because of problems with 7? If so, were the problems the same?

    I saw an explorer.exe error in the log blamed on msxml6.dll This is a part of the Core XML Services which are a part of Windows.
    As such, the Windows Updates are the first thing to fix.
    Next would be the disabling of all non-Windows shell extensions
    Next would be this:
    Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
    Dism /Online /Cleanup-Image /ScanHealth
    Dism /Online /Cleanup-Image /CheckHealth
    If the problem is fixable, you can use this command to repair it (from an elevated (Run as administrator) Command Prompt). Press Enter after typing it:
    Dism /Online /Cleanup-Image /RestoreHealth
    From this article: Repair a Windows Image

    You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
    And next would be a REFRESH of the OS.

    Good luck!
      My System SpecsSystem Spec

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