Window 8 shows BSOD every other day

BALEXANDER · Mar 20, 2014

Relatively new Acer laptop with Windows 8 keeps crashing. Your thoughts would be most appreciated.
Updated REV.ZIP file has some addition logs from two additional crashes today. In the process of updating Windows, and re-installing Word, which has become unresponsive.

usasma · Mar 20, 2014

This device has problems in Device Manager:

Virtual Bluetooth Support (Include Audio) BTHENUM\{CBECAB40-A2C8-4AB3-ADC1-DE0FE95D8600}_LOCALMFG&0000\8&2170E9B4&0&000000000000_00000000 This device is not working properly because Windows cannot load the drivers required for this device.

Please remove the Bluetooth drivers and then download/install the latest, Win8.1 compatible drivers (Bluetooth has issues when going from 8 to 8.1 - you need the latest 8.1 drivers to overcome this.).

Please get rid of (uninstall) the LogMeIn stuff - it's drivers date from 2007/2008

You have traces of Norton (1 driver) showing up in the memory dumps.
Please run the Norton Removal Tool (free from here: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe ) This is a direct download, please scan with your current antivirus before opening it.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

NTIDrvr.sys Mon Apr 19 21:37:59 2010 (4BCD0577)
NTI CD-ROM Filter Driver by NewTech Infosystems (likely a part of Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=NTIDrvr.sys

UBHelper.sys Tue Jul 6 00:19:26 2010 (4C32AECE)
NTI CD &DVD-Maker or NTI Backup NOW! or NTI CD-Maker by NewTech Infosystems (usually in Acer Empowering Technology)
http://www.carrona.org/drivers/driver.php?id=UBHelper.sys

DO NOT REMOVE FROM THE SYSTEM (only update) - it's needed:
mwlPSDFilter.sys Fri Mar 25 03:12:11 2011 (4D8C404B)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDFilter.sys

DO NOT REMOVE FROM THE SYSTEM (only update) - it's needed:
mwlPSDNServ.sys Fri Mar 25 03:12:13 2011 (4D8C404D)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDNServ.sys

DO NOT REMOVE FROM THE SYSTEM (only update) - it's needed:
mwlPSDVDisk.sys Fri Mar 25 03:12:23 2011 (4D8C4057)
EgisTec Inc. Fingerprint Biometrics
http://www.carrona.org/drivers/driver.php?id=mwlPSDVDisk.sys

Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web.

Finally, a lot of people say that AVG causes problems like this. To check, please uninstall AVG temporarily and see if that stops the BSOD's. While testing, use Windows Defender and the Windows Firewall to keep from being infected.

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Thu Mar 20 07:56:39.937 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032014-40843-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:30:43.839[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd00020c6c6d0, ffffd00020c6c628, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00020c6c6d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00020c6c628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 20 07:25:04.336 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032014-40937-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:52:54.236[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff8033ffd06d0, fffff8033ffd0628, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8033ffd06d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8033ffd0628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Thu Mar 20 06:27:41.275 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\032014-42937-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]1 days 22:55:01.537[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, ffffd00020c6c6d0, ffffd00020c6c628, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: ffffd00020c6c6d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: ffffd00020c6c628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 18 07:30:20.917 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031814-47765-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]2 days 22:11:36.818[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff800c0fd7a20, fffff800c0fd7978, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff800c0fd7a20, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff800c0fd7978, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Sat Mar 15 09:04:06.985 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031514-68312-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]3 days 21:14:48.932[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff8024980d6d0, fffff8024980d628, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff8024980d6d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff8024980d628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 11 11:49:01.826 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\031114-55312-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]19 days 1:18:17.301[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiFastFailDispatch+d0 )[/B]
BugCheck [B]139, {3, fffff801dd1d26d0, fffff801dd1d2628, 0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]KERNEL_SECURITY_CHECK_FAILURE (139)[/URL]
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff801dd1d26d0, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff801dd1d2628, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x139_3_nt!KiFastFailDispatch[/B]
CPUID:        "Intel(R) Core(TM) i5-3337U CPU @ 1.80GHz"
MaxSpeed:     1800
CurrentSpeed: [B]1796[/B]
  BIOS Version                  V2.08
  BIOS Release Date             12/26/2012
  Manufacturer                  Acer
  Product Name                  Aspire M5-581T
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[FONT=lucida console]**************************Thu Mar 20 07:56:39.937 2014 (UTC - 4:00)**************************
[COLOR=RED][B]lmimirr.sys                 Tue Apr 10 18:32:45 2007 (461C108D)[/B][/COLOR]
[COLOR=RED][B]LMIRfsDriver.sys            Mon Jul 14 12:26:56 2008 (487B7E50)[/B][/COLOR]
[COLOR=RED][B]NTIDrvr.sys                 Mon Apr 19 21:37:59 2010 (4BCD0577)[/B][/COLOR]
[COLOR=RED][B]UBHelper.sys                Tue Jul  6 00:19:26 2010 (4C32AECE)[/B][/COLOR]
[COLOR=RED][B]mwlPSDFilter.sys            Fri Mar 25 03:12:11 2011 (4D8C404B)[/B][/COLOR]
[COLOR=RED][B]mwlPSDNServ.sys             Fri Mar 25 03:12:13 2011 (4D8C404D)[/B][/COLOR]
[COLOR=RED][B]mwlPSDVDisk.sys             Fri Mar 25 03:12:23 2011 (4D8C4057)[/B][/COLOR]
ccSetx64.sys                Fri May 25 15:34:57 2012 (4FBFDEE1)
RTKVHD64.sys                Tue Jun 12 06:02:32 2012 (4FD713B8)
IntcDAud.sys                Tue Jun 19 10:40:51 2012 (4FE08F73)
irstrtdv.sys                Thu Jul 12 19:58:02 2012 (4FFF648A)
RtsPStor.sys                Fri Jul 27 06:08:53 2012 (501268B5)
aPs2Kb2Hid.sys              Sat Aug  4 06:19:18 2012 (501CF726)
dump_iaStorA.sys            Thu Aug 16 16:32:56 2012 (502D58F8)
iaStorA.sys                 Thu Aug 16 16:32:56 2012 (502D58F8)
excsd.sys                   Fri Aug 17 20:07:27 2012 (502EDCBF)
excfs.sys                   Fri Aug 17 20:07:50 2012 (502EDCD6)
btfilter.sys                Mon Oct 22 05:58:17 2012 (508518B9)
ETD.sys                     Tue Nov 20 02:25:48 2012 (50AB307C)
HECIx64.sys                 Mon Dec 17 14:32:21 2012 (50CF7345)
RaInfo.sys                  Fri Jan 11 07:19:28 2013 (50F00350)
athw8x.sys                  Thu Jan 17 04:15:39 2013 (50F7C13B)
k57nd60a.sys                Tue Jan 29 19:48:55 2013 (51086DF7)
intelppm.sys                Thu Aug 22 04:46:35 2013 (5215CFEB)
avgrkx64.sys                Mon Sep  9 18:42:59 2013 (522E4EF3)
iwdbus.sys                  Thu Sep 26 17:38:04 2013 (5244A93C)
avgmfx64.sys                Mon Sep 30 18:49:53 2013 (524A0011)
igdkmd64.sys                Tue Oct  1 13:06:57 2013 (524B0131)
avgwfpa.sys                 Mon Oct 21 16:28:13 2013 (52658E5D)
avgloga.sys                 Thu Oct 31 17:49:41 2013 (5272D075)
avgldx64.sys                Thu Oct 31 18:00:14 2013 (5272D2EE)
avgdiska.sys                Mon Nov 25 15:47:16 2013 (5293B754)
avgidsdrivera.sys           Mon Nov 25 15:47:17 2013 (5293B755)
avgidsha.sys                Mon Nov 25 15:47:18 2013 (5293B756)
avgtpx64.sys                Tue Jan 14 09:48:00 2014 (52D54E20)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Mar 11 11:49:01.826 2014 (UTC - 4:00)**************************
avgidsha.sys                Thu Oct 24 16:25:53 2013 (52698251)
avgidsdrivera.sys           Mon Nov  4 15:52:37 2013 (52780915)
avgdiska.sys                Tue Nov  5 15:55:44 2013 (52795B50)
[/FONT]

Window 8 shows BSOD every other day

BALEXANDER

New Member

My Computer

System One

usasma

Mr. Cranky Pants

My Computer

System One